Park Place Motorcars Arlington

It was a very good experience friendly and accommodating Marcos was very friendly and listen to what I need it and he deliver I didn’t have much time to purchase this vehicle and he made it happen thanks aga Marcos was very friendly and listen to what I need it and he deliver I didn’t have much time to purchase this vehicle and he made it happen thanks again for the good customer service More

Exceptional Experience Very detailed individual. Made the process easy. Impeccable customer service. Never missed a beat. Could not ask for a better experience. Definitely, Very detailed individual. Made the process easy. Impeccable customer service. Never missed a beat. Could not ask for a better experience. Definitely, will be doing business with him again. More

A Queen Experience! My first luxury car. Happy I met Felton this day. He treated me like a queen making sure I will never forget this experience. I will recommend him to My first luxury car. Happy I met Felton this day. He treated me like a queen making sure I will never forget this experience. I will recommend him to all my friends because he has integrity and is very knowledgeable. He made me feel immediately that park place is a family. This dude was amazing, friendly, very knowledgeable and does not judge. Thank you Felton. Thanks from a very happy customer. More

Outstanding Customer service experience Outstanding Customer Service Experience, Doug Mayberry spend quality time to make sure I had the right car. I drove the test, and later I drove the ca Outstanding Customer Service Experience, Doug Mayberry spend quality time to make sure I had the right car. I drove the test, and later I drove the car home! There is nothing better than Mercedes Benz, and Park Place deliver great customer experience and satisfaction when you buy the best car in the market! Now I know how “Hamilton” feels like at F1, I love my Mercedes! Thank you Park Place Team! More

Not what anyone would expect from A Mercedes Dealership Expe When I Drove up I expected excellence.. What I got was an very short unpleasant experience from my service Rep Elizabeth.. She was not helpful to all. When I Drove up I expected excellence.. What I got was an very short unpleasant experience from my service Rep Elizabeth.. She was not helpful to all. Putting me and my issue to the back burner on not 1 occasion but 3. Seems as if after she figured out it was an aftermarket warranty claim that would be handling my work my priority went out the door... So much in fact that I had to personally take a day off work to pop in to see why they hadn't come tasted my insurance /warranty company son that my vehicle work could be completed. When I arrived to the deal after my car had already been with Park Place for 1 FULL WEEK With very little communication from the dealership as to what had been diagnosed and what would be covered. Immediately action started to take place she pulls out the invoice, says this is what we've come up with and this is what your warranty has stated.... Failing to mention to me that they were charging an excessive amount for hrs. Work far beyond standard book pricing per hr. As well as not making me aware that the part my warranty would cover was cheaper and they could or couldn't put it on for me to assist with this work being completed as swiftly and efficiently as possible.... It was almost like a don't ask don't tell type of ordeal with Elizabeth.. Also not to mention after having my car a week I was never offered a loaner from Mercedes from day 1 to day 10. The excuse I was givin was we are backed up and don't have any we could provide you... So finally after feeling as if I was being treated u fairly I called corporate and explained my situation... And a gentleman stated he would have someone call me. NO CALL. NO SOLUTION. and I explained to him non this call that I'd be happy if I did not deal or speak with this Elizabeth character due to the unfair or non communication, unhelpful disposition she placed me in with each unbearable conversation. Yes. No. Ok. I can't. We don't. That's all I heard from her. No dialing as to why or what she could do, or options to make me feel as if she was working with me... I felt as if I was i guilty of something and she was just waiting to lock me up and move to her next case... I know this Annalogy may seem odd but I'm a black male that has felt this uncomfort and treatment as not belonging somewhere quite often.. It's a feeling that just comes over you and you instantly understand that you are about to be railroaded for no apparent reason... I continues to see people get loaner vehicles while I was there on both occasions the initial, as well as my pop up visit...... This must be posted to allow the world to see that the location on Lemmon avenue needs someone thas not in the inner runnings or close circle to govern this dealership bc there seems to be a lot of "I'll cover you" If you cover me type of mentality taking place... Which Never benefits the customer.. So we can and will continue to get mistreated if Noone speaks up on platforms such as this.. Oh by the way.. After warranties they still stated I owed over 1k out of pocket cost. Which was mainly due to diagnosis and labor cost.. Which can be and usually is negotiated... By the dealership to work with a customer. RACIST DEALERSHIP ...STAY FAR AWAY FROM THE "HIGHLAND PARK" you don't belong mentality dealership!! It's 2018 for gods sakes This is not what America is about!! More

Felt right at home with no pressure. Felton Jones made us feel no pressure to rush and select/purchase vehicle. He was very personable, pleasurable, patient, process went smoothly, painl Felton Jones made us feel no pressure to rush and select/purchase vehicle. He was very personable, pleasurable, patient, process went smoothly, painless and professional. The whole staff was very warm welcoming. More

Loving my car Ken was knowdegable, friendly and made my experience great. The staff upfront was always welcoming and I would recommend this dealership to family an Ken was knowdegable, friendly and made my experience great. The staff upfront was always welcoming and I would recommend this dealership to family and friends. More

Experience beyond appreciation! My name is JD and on 02 May 2018, I had the pleasure of dropping by this dealership and walked out an extremely satisfied customer...to say that the l My name is JD and on 02 May 2018, I had the pleasure of dropping by this dealership and walked out an extremely satisfied customer...to say that the level of professionalism, assistance, and atmosphere that this place provided is a complete understatement to their service. The service and experience I received went above and beyond expectations. As soon as you walk in, you are greeted by the extremely helpful and cheerful, Lorena, at the front desk. Her personality simply makes you feel absolutely welcome to a pristine and professional establishment. Conversing with her made the time fly, easily forgetting the usual wait times between dealer-customer transactions. The individuals that I had the opportunity and pleasure to work with were Felton Jones and Harrison Jones; I could not have been more privileged to work with such amazing gentlemen who went out of their way to considerable lengths to accommodate my situation. I was just absolutely blown away by their efficacy and dedication to ensure that I was walking away with a vehicle, even if that meant importing a vehicle all the way from Houston and delivered on the same day, and ultimately taking the initiative to handle the paperwork and tediousness of shipping my vehicle all the way to Hawaii on my behalf...did I mention that my international flight was the very next morning? Talk about racing against time! I really don’t know where else you can find this level of customer service; they were all simply beyond exceptional! Mercedes-Benz, you did a great job hiring such driven individuals to represent your brand for quality, experience, and passion. This management effortlessly exemplified those standards no less! More

Hometown feel Felton was very kind hearted and appreciative. He made sure everything was in order and to our liking before we left in our new vehicle. He made us fe Felton was very kind hearted and appreciative. He made sure everything was in order and to our liking before we left in our new vehicle. He made us feel right at home and I left there feeling as I had known Felton for a while as if he wasn’t an old friend. More

Great Experience My visit to Park Place Mercedes was a very good experience! Everyone was friendly and courteous and my experience of buying my first Mercedes was trul My visit to Park Place Mercedes was a very good experience! Everyone was friendly and courteous and my experience of buying my first Mercedes was truly a great time. More