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Park Place Motorcars Arlington
Arlington, TX
531 Reviews
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Showing 531 reviews
February 25, 2026
I went to Park Place for installation of front left and right reflectors that I had purchased from eBay. My service advisor explained that the Mercedes mechanic could not install them because they were not right reflectors that I had purchased from eBay. My service advisor explained that the Mercedes mechanic could not install them because they were not OEM Mercedes parts due to liability concerns. However, he kindly offered to help install them for me himself at no charge. The fact that he had already installed one of the aftermarket reflectors showed me he genuinely wanted to help. He also explained that the aftermarket reflectors did not have a secure snap-on connector and might only be a temporary fix. While moving my car, he noticed the “Service A” light was on, and I decided to proceed with the maintenance and replace the reflectors with genuine Mercedes OEM parts instead. My service advisor, Jose Villarreal, truly went above and beyond. He took the time to help with the reflectors, scheduled same-day maintenance, and even made multiple phone calls to get me the best price possible. I really appreciated his honesty, effort, and outstanding customer service. More
by Van
Employees Worked With
Jose Villarreal
February 09, 2026
Our experience with Jorge was, honestly, the worst dealership experience I’ve ever had. From the moment we arrived, there was no greeting, no handshake (The only reason he shook my husband’s hand w dealership experience I’ve ever had. From the moment we arrived, there was no greeting, no handshake (The only reason he shook my husband’s hand was because my husband extended his hand first, and I wasn’t even acknowledged at all.), and no enthusiasm at all. We felt more like a burden than customers. I had to be the one to ask well can we run numbers to see what the payment would be like? To make it worst when it was getting late, he didn’t even want to run our credit application he told us to come back the next day, until I mentioned that we had driven over an hour to get there. After leaving and having to come back, he still didn’t offer something as simple as water. He repeatedly told us the contract would be ready in 5–10 minutes, then went to the front and sat on his phone while we waited well over an hour. Even after everything was finally signed, there was no congratulations or appreciation for our business. If it wasn’t for the fact that my husband really wanted the car, I would have walked away and never given this dealership (Jorge) our business. I would not recommend this location, and especially not Jorge. This was not customer service at all. Their website states: “At Park Place Motorcars of Arlington, your satisfaction is our top priority. From the moment you arrive, one of our knowledgeable Sales Experience Managers or Assistant Service Managers will help you every step of the way.” Unfortunately, that was not our experience in any way. More
by Benny Guevara
Employees Worked With
Jorge
December 26, 2025
From sales to service the personal we dealt with were courteous and professional. Madlan and Dylan in sales went beyond expectations to accommodate us. courteous and professional. Madlan and Dylan in sales went beyond expectations to accommodate us. More
by Buffalo
Employees Worked With
Dylan Padilla and Madalan
December 25, 2025
Very professional sales representative listened to all our needs and our wishes in a vehicle and matched us up for the best option available and it was right on the spot our needs and our wishes in a vehicle and matched us up for the best option available and it was right on the spot More
by Mike Elarnaouty
Employees Worked With
Madlen Hamud, Darien Ivory
October 05, 2025
This was my first time buying/leasing a car in almost 20 years. Jason was incredibly efficient and listened to my specific needs. Once I made my.decision, he made the process virtually painless and the whol years. Jason was incredibly efficient and listened to my specific needs. Once I made my.decision, he made the process virtually painless and the whole process was much quicker and much more simple than I had imagined. The whole dealership was very professional and kind, but Jason really went the extra mile for me. More
by vanessa.regalado
Employees Worked With
Jason Alvarez
September 27, 2025
Purchased a 2023 EQS SUV CPO (30k miles. ) Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to d ) Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to dealership the government website denied the EV tax credit and I would have to go about it on my own to try to get EV tax credit. Upon taking ownership of vehicle, I noticed the EQS had some minor issues needing repair (missing parts, scratches & paint chips, A/C Ventilation odor. & Brake noise) all items were repaired / serviced (CPO cars should have already been screened for these issues prior to being sold.) Upon arrival to get car serviced original service advisor (Amber Lewis) was not available for the original reservation stated time and I was directed to another service advisor (Angel Perez), Service Department did not have a loaner vehicle reserved (drop off only) even though I had 2 emails stating a loaner car would be provided. Missing parts, paint and A/C were repaired or serviced. Initially, service would not repair brakes and Service rep also stated “This type of Mercedes brakes are finicky and will make noise.” Service Director (Did not get a name) stated brakes were to CPO specs and denied replacement. Escalated to pre-owned sales director (Daren Lewis) and he was able to get brakes replaced. Took 8 days for all issues to be resolved and serviced. Upon picking up vehicle an “SOS inoperative” warning displayed at time of pick up. Service was able to resolve issue with a software update. Within the 8 days Mercedes had my vehicle in service I noticed (on the MB app) it was being stored outside under a tree behind service bays. Service also stated dealership car wash was not working and car exterior was extremely dirty. Took it to a local car wash after I left dealership and vehicle had tree sap all over vehicle. Paid car wash additional service to have an exterior detail and remove the tree sap to mitigate paint damage. Overall, it took 8 days to resolve issues and I received my car covered in tree sap. Not very impressed with initial sales rep, attention to detail for a CPO vehicle, quality of service and overall communication with all employees involved since purchasing the vehicle. Definitely some teaching points that need to be addressed from my experience with this dealership. You should not have this many problems owning a Mercedes in the first 18 days of ownership. More
by mannyhernando
Employees Worked With
Andres Ramirez, Angel Perez, Daren Lewis, & service manager
July 28, 2025
Stephanie Turlea, has been my favorite saleswoman! She is very knowledgeable, professional and knows how to listen to my wants and needs! Truly recommend working with her! She is very knowledgeable, professional and knows how to listen to my wants and needs! Truly recommend working with her! More
by Elisagarcia1026
Employees Worked With
Stephanie Turlea
