Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Park Place Motorcars Arlington
Arlington, TX
493 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 493 reviews
May 01, 2019
Professional From the minute we entered the sales office to the signing of paper the entire staff could not have been more professional and easy to deal with. No b From the minute we entered the sales office to the signing of paper the entire staff could not have been more professional and easy to deal with. No back and forth haggling and we ended up with a vehicle we love at a price we could be happy with. More
by Kjvz
Employees Worked With
Marco Lopez, Tommy Lee
April 30, 2019
Felton Jones The M should stand for Magnificent! Mr. Felton Jones was the most kindest, very detail oriented, and provided excellent service.We will definitely be The M should stand for Magnificent! Mr. Felton Jones was the most kindest, very detail oriented, and provided excellent service.We will definitely be back. More
by Shovondak
Employees Worked With
Felton Jones
April 25, 2019
Amazing service!! Definitely met all my expectations. Very satisfied with their service! Thank you Marco and Tommy for making this experience easy and wonderful. Will d Definitely met all my expectations. Very satisfied with their service! Thank you Marco and Tommy for making this experience easy and wonderful. Will definitely be coming back !!! More
by Inicanor92
Employees Worked With
Marco Lopez, Tommy Lee
April 22, 2019
Fast, efficient and to the point Tony made the transaction easy and fast. Everything was ready when I arrived. Car was clean, paperwork ready. A few signatures and a payment. Great ex Tony made the transaction easy and fast. Everything was ready when I arrived. Car was clean, paperwork ready. A few signatures and a payment. Great experience. More
by Bryan
Employees Worked With
Terry Powell, Tony Montelongo
April 20, 2019
Out to get get you; not to win you back After negotiating a reduced price for the car I purchased, I finished the sale and afterwards found out they had only given me one key fob. When I cal After negotiating a reduced price for the car I purchased, I finished the sale and afterwards found out they had only given me one key fob. When I called them back and asked for the other key they told me "there's no funds left in that deal to allow for a 2nd key". After my initial disbelief that a dealer would be so stupid as to haggle over a $100 key fob, I tried to get the salesman to deal smartly, to which he refused. I then have tried escalating the issue to the sales director, who refuses to call me back. Unfathomably stupid move. I will be in the market for another car soon. This sales director and his salesman just threw away a future $50k to $80k sale by screwing me over a $100 key (which would have cost them pennies internally). Instead, they offered to call their Lexus sister store and leverage a discount on a new key (which only ended up being about 25% off of dealership pricing). What kind of sales strategy are you running Park Place Mercedes and how are you training your sales people to win long term customers. Very, very disappointed Addendum - I would like to update this with an acknowledgement and Thank you to the sales team director for following up a few days later and providing the additional/spare key. More
by Really?
Employees Worked With
Sales Director , Ken Erwin
April 15, 2019
Smooth transaction and super clean ride! The ride, the price and the staff are all excellent! The deal was also straight forward. The salesperson, Mani was very nice and professional. I like The ride, the price and the staff are all excellent! The deal was also straight forward. The salesperson, Mani was very nice and professional. I like my car a lot! More
by Hassan
Employees Worked With
Mani Yassan
April 15, 2019
Happy Customer Working with Ricky was a great experience. From the first phone call when he checked on a car I saw online, through the follow-up phones calls and e-m Working with Ricky was a great experience. From the first phone call when he checked on a car I saw online, through the follow-up phones calls and e-mails, Ricky was very pleasant, honest, and provided great service. Because of Ricky’s great service, I drove from Allen to Arlington to purchase my car. I enjoyed working with Ricky and had a great experience in the dealership when I purchased my car. More
by MelMercedes
Employees Worked With
Ricky Carbaugh, Ricky Williams
April 12, 2019
Felton goes the extra mile Felton was very prompt with his contact and setting up a time for meeting. He kept me updated with cars availability and was willing to meet me early Felton was very prompt with his contact and setting up a time for meeting. He kept me updated with cars availability and was willing to meet me early in the day. We received a low interest rate thanks to Felton and he worked quickly to not keep us too long. More
by Ean1996
Employees Worked With
Felton Jones
April 10, 2019
Ken Erwin Truly an amazing experience. Ken made our lives so easy- he was professional- knowledgeable and we felt heard and would recommend him and the dealersh Truly an amazing experience. Ken made our lives so easy- he was professional- knowledgeable and we felt heard and would recommend him and the dealership 10/10. More
by TJ4!
Employees Worked With
Ken Erwin
April 09, 2019
Ricky is a guy you can trust . He went above and beyond to make buying my car a good experience for me. He was prompt and responsive to my every question. He allowed me to take th . He went above and beyond to make buying my car a good experience for me. He was prompt and responsive to my every question. He allowed me to take the vehicle to test drive, and trusted me to bring it back. There was a mechanical issue after I bought it. Even though it wasn’t his issue, and I bought the car AS IS, Ricky advocated for me with his boss to help pay for the cost of the repair. I don’t know another other car salesman who would do that. I will be back to him for all my car needs in DFW and will refer friends and family. More
by Kc
Employees Worked With
Ricky Carbaugh
