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Park Place Motorcars Arlington
Arlington, TX
493 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 493 reviews
July 08, 2019
Found the car of our dreams! We just got the car of our dreams at Park Place in Arlington. Felton was such a great person to work with! We always knew that when we found what we w We just got the car of our dreams at Park Place in Arlington. Felton was such a great person to work with! We always knew that when we found what we wanted, we would know it. And boy did we know it when we went for a test drive and Felton showed us all the many fantastic features the GLE 450 had to offer. We loved that we never at any time felt pressure as we had At other dealerships. It has truly been a pleasure to business with Park Place in Arlington. Every person we’ve encountered here has been great, especially Felton! Thank you Park Place! The Miller’s More
by Miller62
Employees Worked With
Marco Lopez, Felton Jones
June 27, 2019
Great Experience Caderral, Bobby and the finance team made our car buying experience enjoyable. There was never any pressure and the team was flexible to our needs exp Caderral, Bobby and the finance team made our car buying experience enjoyable. There was never any pressure and the team was flexible to our needs explaining everything every step of the way. Customer service is 5 star. More
by Porsche
Employees Worked With
Caderral Booker
June 22, 2019
Excellent Customers Service was Mercedes service it was great . Tony was our sales man he was great also he had all the questions and all the answers I give him Customers Service was Mercedes service it was great . Tony was our sales man he was great also he had all the questions and all the answers I give him 5 stars...thank the team Park Place Arlington More
by Tony
Employees Worked With
Tony Montelongo
June 20, 2019
They just don’t care, zero communication I had a SCHEDULED 10,000 mile service. I arrived on time 8:30 am, had to wait 20 minutes for the rude advisor Jesus Gonzales to greet me. This should I had a SCHEDULED 10,000 mile service. I arrived on time 8:30 am, had to wait 20 minutes for the rude advisor Jesus Gonzales to greet me. This should have been a half day or less, I contact them at 4:30, they text back at 5:00 to say they do not have an oil filter for my car and it would be the next day. WTH.., a dealership doesn’t stock an oil filter...They knew for 4 days my car was coming... didn’t get my car till the following day at 5:00. More
by Penny
Employees Worked With
Jesus Gonzalez
June 15, 2019
Felton was amazing he walked us through the deal every step Iwe loves park place !!! We just came to look and told Felton that and he said if you have any questions just come ask . We did have a question and he Iwe loves park place !!! We just came to look and told Felton that and he said if you have any questions just come ask . We did have a question and he helped and walked us through the deal answered every question and was so happy and professional in helping us we came to look and surprise we went home with a Mercedes, our dream car !! We loved that it was not high pressured sale . I usually walk away I dislike it so much . Thank you Felton you were amazing and made the buying experience a pleasure!! If you are looking for a car Felton is your guy!!! More
by Debjaff
Employees Worked With
Felton Jones
June 14, 2019
Mr, Doug Mayberry I experience excellent customer service from Mr. Doug Mayberry. First of all, Mr. Mayberry is a professional and he is very intelligent regarding the I experience excellent customer service from Mr. Doug Mayberry. First of all, Mr. Mayberry is a professional and he is very intelligent regarding the automobile industry. Through the entire process, Mr. Mayberry kept me informed of the progress of the loan application. He assisted me step-by-step through completing the online application and contract. He displayed excellent customer service skills throughout the entire process. Mr. Mayberry should be considered a Top Performer as he is very intelligent, professional and knowledgeable regarding the Automobile Industry. He is a remarkable salesman and his professionalism speaks volume. his display of hospitality is so awesome. I am looking forward to working with Mr. Mayberry in the near future. And I am so happy to be a part of the Mercedes Benz Family. More
by Diva2020
Employees Worked With
Doug Mayberry
June 12, 2019
Service I recently purchased a Mercedes. I took my car to Park Place in Arlington for service on May 20, 2019. I had an appointment to get an extra key. I I recently purchased a Mercedes. I took my car to Park Place in Arlington for service on May 20, 2019. I had an appointment to get an extra key. I was told the service would take 10 to 30 minutes which was fine. After about an hour, Alex the service manager arrived. He asked another young lady if she was me and I stood up. He informed me that my car was damaged (but it was not bad). He pulled out his cell phone and showed me a picture of my back bumper and it was scratched up. He informed me that they would repair my car and asked if I had someone who could pick me up. I informed him that I needed a loaner. I received the loaner and left the dealership. On Saturday, June 1, 2019, I received a call from Alex and he informed me that my car was ready. I informed him that I was going out of town and my husband would pick up the car. Well after making some adjustments to my schedule, I went to pick up my car. When I arrived, I told one of the gentlemen that Alex was expecting me, he made a phone call and my car was brought to the service area. I walked around the car and noticed that the bumper was still damaged. Apparently, the dealership attempted to paint over the scratches. The original gentleman that assisted me attempted to use some type of cleaner to remove the scratches. He then told another gentleman to take my car to be detailed. About 15 minutes later the guy returned and stated the man detailing the car stated, he couldn’t buff out the scratches because they were too deep. I then asked for Alex and informed the men working in the service area that my car was damaged at the dealership. Alex finally arrived and asked I thought you were going out of town. I stated I am. I then told him that the work done on my car was not appropriate. I pointed out the scratches to him and he stated that he could still see the scratches. He then informed me that his painter was on vacation and I should take my car out of town, because I couldn’t take the loaner. I informed him that someone else was driving and I was not taking my car home because my husband was going to have a fit. He stated he would call the painter from Fort Worth to fix the damage. I informed him that I needed the loaner again. He asked one of the service assistants in the building to complete the paper work to extend the loaner. The assistant looked in the computer and saw that I was only getting a key made. I informed him that my car was damaged when the key was getting made. Apparently, the damage or the painting service was not in the computer. I left the dealership and informed my husband of the incident. He contacted Alex and requested that a new bumper be put on the car. On Monday, June 3, 2019, I contacted the corporate office and I was told I needed to contact the service manager at the dealership. I contacted Mr. Young and informed him of the incident, because apparently he was not informed of the situation. I stated to him that the manner in which Alex spoke to me lacked professionalism. He did apologized for the incident and explained that replacing the bumper was only an option when my husband requested it and that the loaner could not be taken out of town because it was “only registered to be driven in the DFW area”. He also told me about his experience with driving his loaner out of town. Well, on June 7, 2019, my car still was not ready. My husband had planned a trip for us. He told me we were going to take the loaner. I told him no we are not taking the loaner, because the service manager stated I couldn’t take it. Well, my husband contacted the dealership and informed them that we would be taking the loaner out of town since my car was not ready. He was told the same thing about the loaner but he informed the service manager, that it was not right that my car was brought in for a service and damaged. My husband picked up my car today. I’m still a little upset about the situation. The dealership made me feel like I damaged my car. After this experience, I wish I would have kept my Infiniti. More
by K. Smith-Bluitt
Employees Worked With
Alex
June 03, 2019
Excellent Customer Service We were made to feel welcomed from the time we arrived until we signed our last page of documents. Their professionalism and desire in making us feel We were made to feel welcomed from the time we arrived until we signed our last page of documents. Their professionalism and desire in making us feel valued as customers was beyond our expectations. Even though we purchased a Ford, the luxury treatment was a breath of fresh air. Our experience was equally great with our sales agent, Marco. He was the face of Park Place and set the tone for our amazing experience. More
by CarlaH
Employees Worked With
Marco Lopez
June 03, 2019
Great Experience Just wanted to thank you for a very pleasant experience buying a car. You are a true professional and we appreciate the hospitality from all at Park P Just wanted to thank you for a very pleasant experience buying a car. You are a true professional and we appreciate the hospitality from all at Park Place. More
by Cheryl
Employees Worked With
Marco Lopez
May 13, 2019
Remarkable! 5 star service from beginning to end at Park Place Arlington! I enjoyed working with or sales rep Mani Yassin. This guy is the real deal. I highly rec 5 star service from beginning to end at Park Place Arlington! I enjoyed working with or sales rep Mani Yassin. This guy is the real deal. I highly recommend this location for your next car purchase. More
by JefferyHarris
Employees Worked With
Mani Yassan
