Park Place Motorcars Arlington

This is the worst car buying experience I have ever had my entire life. What I got and what I expected has been dismal. I bought a car through Carvana and had zero difficulties. Less than seven days from s my entire life. What I got and what I expected has been dismal. I bought a car through Carvana and had zero difficulties. Less than seven days from start of purchase. I am on my third sales person. All mail. I’m a female buyer and ask my husband to step in after the first salesman, FEMI, spoke to me in the most disrespectful and condescending tones. I have heard from a man in years. The second sales person either got fired or quit. Not to mention this is a hybrid car. We are buying certified preowned and Mercedes Parkplace isn’t even providing any type of charger. Even after we were told we would be sold one at dealer cost. in my email I received another packet from them where they have increased the price by $500. This is again the worst experience I have ever had in my life and I am in my 50s. Run… Do not bring your money to this dealership. More

My experience with Park Place Mercedes in Arlington has been the ABSOLUTE WORST EXPERIENCE in my ownership of a luxury cars through the years. I've owned a LEXUS & INFINITI and giving my experience with M been the ABSOLUTE WORST EXPERIENCE in my ownership of a luxury cars through the years. I've owned a LEXUS & INFINITI and giving my experience with Mercedes. I'll most likely never purchase a Mercedes again. I initially took my Mercedes in on May 9th on a recall that I learned about via my insurance company not Mercedes, themselves. When I took the car in, I explained to them that we were hearing a noise from the front end and asked that they also look into it. Well my service provider, Veronica, never called me back that Thursday and when I finally spoke with her on Friday after I called she stated that the noise my husband and I were hearing was related to an accident and wouldn't/couldn't be covered by my warranty that was purchased when we bought the PRE CERTIFIED VEHICLE back in September 2023. I found that hard to believe as I had been hit from the back and the noise we were hearing was on the front end. Veronica stated well per my tech, it's possible to have damage in that area after being hit from behind. She suggested I call the body shop and ask them to submit a supplemental on my behalf. When I asked her could she not do it because Park Place had done the work she seemed caught off guard and said I would have to call. I call the service tech I worked with for the body work and he assured me, as I figured there was no way he could submit a supplemental based on the info he was reading in the system. I need to request that the run it through my warranty as it was definitely a maintenance issue. I call Veronica back and she's now offensive. Tells me, "I'm not about to do he she, say says with you. I'm telling you what my technician said but we do plan to submit for it to be covered on warranty!" I hear nothing else from her that Friday. 5/11 She calls and ask me to return the electric car and let them put me in a gas car until they hear back on the warranty. I tell her she put me in a gas car on 5/9. Her, "Oh did I?" Me, "Yes!" She tells me she'll call me back once they hear back regarding the warranty. Crickets until I call on 5/23. I call and leave a message for Veronica she calls me back. I asked her for an update and inquired as to why I hadn't heard from her in almost two weeks. She explains that she thought she'd called me and told me that they were waiting a part. I explained to her that the last time I spoke to her was on 5/11 when she thought i had an electric vehicle. She then says, "Well maybe I didn't see the need to call you because we were waiting!" Ma'am updates are a common courtesy. However, I'm assuming that's foreign to her as I had to ask her for a business card on the 9th and unlike my previous experiences with service text; I never received a text with her info. Up until today still no text with her info. Anywho the end result, we're waiting on a part. 5/23‐6/13 No movement on my vehicle. Ask my how I know. My app tells me everytime my door is locked/unlocked or the vehicle is started. However, Veronica calls me on 6/13 to say she needs me to bring in the loan car I was in because it was being sold and they need to put me in another car because they had gotten the part in but the tech is still hearing the noise after replacing said part. I asked, "you said you all put a part in. That's weird as my Mercedes app hasn't shown any action since before I talked to you on the 23rd." Veronica, per usual, in her ARROGANCE. "Well the part was put in and they're still hearing the noise!!! Will you bring the car in or we can bring you another loaner and pick the one you have up!" I told Veronica, because I wasn't about to argue with her rude, lack of integrity self that I wanted the issue escalated because I didn't understand why a pre-certified vehicle I've had less than a year is having issues that keeps the vehicle at the dealership over a month. I tell her it seems to me I should be in line for an early trade/Exchange. I got a lemon. More

Sale rep Leena Kong is the best. Working with her was the easiest transaction I have ever made. She will really do her best for you. Working with her was the easiest transaction I have ever made. She will really do her best for you. More

The lady attending me her name was Ms. L. Kong she was very helpful in letting me know exactly what some of the paperwork meant that u didn't understand, very nice lady, I would recommend L. Kong she was very helpful in letting me know exactly what some of the paperwork meant that u didn't understand, very nice lady, I would recommend her n Park Place to people who need help in finding a car. More

Absolutely thrilled with my purchase of the Mercedes GLC 300! From start to finish, Tony provided exceptional service, making the entire buying process smooth and enjoyable. His knowledge and professionalis 300! From start to finish, Tony provided exceptional service, making the entire buying process smooth and enjoyable. His knowledge and professionalism helped me make an informed decision, and I couldn't be happier with my new vehicle. Thank you, Tony, and the team at Mercedes of Arlington for exceeding my expectations. Five stars all the way! More

Park Place Mercedes dealership was a great experience! In order to ensure that I found the ideal vehicle, the staff was friendly, professional, knowledgeable, and exceeded my expectations. The process was In order to ensure that I found the ideal vehicle, the staff was friendly, professional, knowledgeable, and exceeded my expectations. The process was smooth and easy as I never felt under pressure to make a decision. Without a doubt, I would certainly recommend this dealership to anyone looking to purchase a new vehicle. Thank you, Doug Mayberry!!! More

Very good, I will call on him if I need to buy a car again 😀 again 😀 More

Sam was very helpful and professional he was 10/10 and did make his customers got what they want did make his customers got what they want More

Very professional and friendly employees. Tony was an excellent sales person and helped look for other vehicles in the area. Tony was an excellent sales person and helped look for other vehicles in the area. More

Leena was fantastic! Dealership looked amazing and everyone did what they could to get me on my way. Dealership looked amazing and everyone did what they could to get me on my way. More