Park Place Motorcars Arlington

This was my first time buying/leasing a car in almost 20 years. Jason was incredibly efficient and listened to my specific needs. Once I made my.decision, he made the process virtually painless and the whol years. Jason was incredibly efficient and listened to my specific needs. Once I made my.decision, he made the process virtually painless and the whole process was much quicker and much more simple than I had imagined. The whole dealership was very professional and kind, but Jason really went the extra mile for me. More

Purchased a 2023 EQS SUV CPO (30k miles. ) Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to d ) Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to dealership the government website denied the EV tax credit and I would have to go about it on my own to try to get EV tax credit. Upon taking ownership of vehicle, I noticed the EQS had some minor issues needing repair (missing parts, scratches & paint chips, A/C Ventilation odor. & Brake noise) all items were repaired / serviced (CPO cars should have already been screened for these issues prior to being sold.) Upon arrival to get car serviced original service advisor (Amber Lewis) was not available for the original reservation stated time and I was directed to another service advisor (Angel Perez), Service Department did not have a loaner vehicle reserved (drop off only) even though I had 2 emails stating a loaner car would be provided. Missing parts, paint and A/C were repaired or serviced. Initially, service would not repair brakes and Service rep also stated “This type of Mercedes brakes are finicky and will make noise.” Service Director (Did not get a name) stated brakes were to CPO specs and denied replacement. Escalated to pre-owned sales director (Daren Lewis) and he was able to get brakes replaced. Took 8 days for all issues to be resolved and serviced. Upon picking up vehicle an “SOS inoperative” warning displayed at time of pick up. Service was able to resolve issue with a software update. Within the 8 days Mercedes had my vehicle in service I noticed (on the MB app) it was being stored outside under a tree behind service bays. Service also stated dealership car wash was not working and car exterior was extremely dirty. Took it to a local car wash after I left dealership and vehicle had tree sap all over vehicle. Paid car wash additional service to have an exterior detail and remove the tree sap to mitigate paint damage. Overall, it took 8 days to resolve issues and I received my car covered in tree sap. Not very impressed with initial sales rep, attention to detail for a CPO vehicle, quality of service and overall communication with all employees involved since purchasing the vehicle. Definitely some teaching points that need to be addressed from my experience with this dealership. You should not have this many problems owning a Mercedes in the first 18 days of ownership. More

Stephanie Turlea, has been my favorite saleswoman! She is very knowledgeable, professional and knows how to listen to my wants and needs! Truly recommend working with her! She is very knowledgeable, professional and knows how to listen to my wants and needs! Truly recommend working with her! More

I choose the vehicle I wanted from the website called and Skopje a representative and discussed price and I agreed. I closed the deal and paid for the vehicle the next day and drove it home. I signed the pa Skopje a representative and discussed price and I agreed. I closed the deal and paid for the vehicle the next day and drove it home. I signed the paper and was out of the dealership in about 40 minutes. The reason that occurred was due to the hard work of my Dealership and the personnel that handled the deal that made it so effortless to purchase a great vehicle. More

Dealership is great, and the process is extremely smooth. Our sales representative Doug Mayberry is the best! We have bought three vehicles from him. Our sales representative Doug Mayberry is the best! We have bought three vehicles from him. More

Femi was an exceptional car salesman with great knowledge in purchasing a new car. He was intentional and articulate throughout the process. I would recommend him to anyone looking to buy new or used moving in purchasing a new car. He was intentional and articulate throughout the process. I would recommend him to anyone looking to buy new or used moving forward. Thanks brother! More

Always have a great experience with Park Place. Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to s Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to see Veronica in service to ask her about tires for my wife’s car and stopped to look at the new cars and Shawn introduced me to Stephanie and I now have a new vehicle. More

Theresa Vincent was fantastic, and over the top. Very professional and even put the big red bow on the hood for my daughter so we could take some pictures. I would highly recommend her. Very professional and even put the big red bow on the hood for my daughter so we could take some pictures. I would highly recommend her. More

I love my car but unfortunately, I am so frustrated with the lack of set up assistance or tour of using the features, my salesperson gave me a 5 minute overview and sent a Google link on how to set up and u the lack of set up assistance or tour of using the features, my salesperson gave me a 5 minute overview and sent a Google link on how to set up and use the features. The dealership still has not paid off my old car so I am getting late notices. I bought a car at Park Place because of their reputation and how well I’ve heard they take care of their customers. Beautiful car, I wish that the salesperson would have really taken the time to help me understand how to use all the features. perhaps if I had bought it at the dealership rather than having it delivered to my home that would have made a difference; although it should be the same experience either way. More

I had an amazing experience and left with a beautiful car. Don was very professional and personable. He made me feel comfortable with purchasing the same day I came searching. 100% would recommend if you car. Don was very professional and personable. He made me feel comfortable with purchasing the same day I came searching. 100% would recommend if you’re searching for a luxury vehicle. More