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Park Place Lexus Plano
Plano, TX
3,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 18, 2020
We love your dealership and especially working with Kenny Adekoya. I think this is the third car we have bought from Kenny and it’s not the last. Adekoya. I think this is the third car we have bought from Kenny and it’s not the last. More
by Steve Speck
Employees Worked With
Kenny Adekoya
June 17, 2020
I have purchased my last two new Lexus vehicles from Park Place Plano and I will be coming back a third time I am sure. They make the transaction easy and the new dealership is beautiful. Place Plano and I will be coming back a third time I am sure. They make the transaction easy and the new dealership is beautiful. More
by Lexusgal
Employees Worked With
Richard Mgr , Doug Burton
June 16, 2020
Easiest Car Purchase Experience Purchasing our recent used car from Park Place Plano was hands down the best experience my wife and I have ever had. From the beginning Kelli Hansen Purchasing our recent used car from Park Place Plano was hands down the best experience my wife and I have ever had. From the beginning Kelli Hansen was honest and transparent with us. There wasn't any of this back and forth "let me go ask my manager" stuff most dealerships give you. Kelli handled everything from the sale to the financing. Our total time spent at the dealership was less than 1.5 hours. Keep up the great work Kelli. More
by Gabe A
Employees Worked With
Kelli Hansen
June 13, 2020
I was referred to Herb Simonson by my golf buddy because of his repeated service by this salesman at Park Place. I have been a long term customer ( 2 Lexus purchases) through another dealership whom I was of his repeated service by this salesman at Park Place. I have been a long term customer ( 2 Lexus purchases) through another dealership whom I was completely happy but decided to call Herb because of my friends enthusiasm about his experience with Herb. Amazing experience! Found a pre-certified car on our first meeting. It was still in the garage for a recall item but Herb took pictures of the car and presented them and with his assurance I decided to make the commitment! Sadly he had to stay a little late both days -with never a skipped beat in his enthusiasm or professionalism. His easy manner and expertise gave both myself and my husband confidence that we had made the right decision. Herb showed us our options and helped us work thru decision items without any sign of pressure or urgency in our decision making. This was very comforting to us especially since Herb knew I had been in an accident and my car was totaled. Already also had my first service too because I brought the car back the day after pick up for a windshield warranty application and also had an amazing experience with my service manager Alejandro! If these 2 gentlemen are true representation of the customer service that can be expected at Park Place Lexus then I know I will be a long term - repeat customer at Park Place Lexus for life! More
by nlynn
Employees Worked With
Service-Alejandro(Alex), Herb Simonsen
June 13, 2020
This was not only my first Lexus purchase, but my first new car purchase in over 10 years. Honestly, I was dreading going through this process, but Dean's approach to sales made the experience delightful. new car purchase in over 10 years. Honestly, I was dreading going through this process, but Dean's approach to sales made the experience delightful. He truly cared about getting the car that was right for me and my lifestyle. He didn't rush me into a decision, took the time to answer all of my questions, and was very patient. I didn't feel rushed or pushed into a decision. I would highly recommend Park Place Lexus Plano and Dean McCaskill to anyone who doesn't like to buy cars. You will be pleasantly surprised about the entire process. More
by Julie W.
Employees Worked With
Dean McCaskill
June 13, 2020
I have never had better service than I received from Nigel aand the Park Plac Lexus service team. Courteous and professional at all times. They went above and beyond to take care of our needs. Nigel aand the Park Plac Lexus service team. Courteous and professional at all times. They went above and beyond to take care of our needs. More
by Bob
Employees Worked With
Nigel
June 12, 2020
He delivered the best deal! Very honest and great customer service. I totally recommend Herb for your next purchase with Lexus. Another happy customer. Mrs.Moreno Díaz customer service. I totally recommend Herb for your next purchase with Lexus. Another happy customer. Mrs.Moreno Díaz More
by Nelly
Employees Worked With
Herb Simonsen
June 11, 2020
Not sure what to think. I thought the world of this place for many years, have been very loyal and bought many cars from them. Sales is good but my issue is with service. I bought a used car for the firs for many years, have been very loyal and bought many cars from them. Sales is good but my issue is with service. I bought a used car for the first time since it was a third car and was told it was a fantastic deal. It was great for a few months then my son started driving it. I don’t use all the features but he does and he noticed the cruise control wasn’t working. We asked them to check it out at the next service. They then gave the car back saying the cruise was working as it should. I got back and my son checked and again it has the same problem. I was told to take it in again so I did. Then after a day I was told that it had the wrong bumper and logo and so the radar cruise control wouldn’t work with it. Ummmm...then WHY was I told it was “working as it should”?? Not only this but I found out the car had many third party parts put in that I was not told about. I took the risk of buying a used one so I could have swallowed that but having the service department lie to me that it worked as it should is what really alarmed me. The service department manager was quite gruff with me when I wanted an answer and basically laughed in my face when I said that kind of thing is a safety concern. I talked to the owner too. He was nice enough on the phone but when I told him that I never got a proper response about why I was lied to. He did get the service manager to call me back and he proceeded to just say they were really busy and they must have just mistakenly said that. That’s their response?? I’m sure the owner just told him to tell me something to back off. I didn’t bother to pursue it but honestly I think that was very crappy, irresponsible and dangerous. I can never trust them again. They should have shown way more concern for such a big mistake Instead of basically shoo-ing me away. Very disappointing for such a large company. More
by Nd365
Employees Worked With
Naseem Mushtaq
June 10, 2020
Dean was exceptional in Customer Service. He went above and beyond to help us during our visit. We were particularly upset about the Assistant Service Manager Rolland Ismert who was very rude and slightly and beyond to help us during our visit. We were particularly upset about the Assistant Service Manager Rolland Ismert who was very rude and slightly disrespectful for our service appointment. We expressed our disappointment to Dean for the less than expected customer service we received from Rolland Ismert. Dean McCaskill accommodate us as far as coming early to pick up the car. He went above and beyond to explain to me some details about the car which I was not aware of since I have the car for 1 year now. We were so upset by Mr Rolland Ismert bad customer service that we were considering moving to a different company. Fortunately, Dean exceptional Customer Service make us rethink our decision. I would highly recommend him as Sales representative. More
by yemi_ym
Employees Worked With
Dean McCaskill
