Park Place Lexus Plano

My experience was not one that leads to a recommendation. January 25th I visited the dealership to order a 2021 RX 350. Went through what I wanted and the salesman (Trace) said no problem I will get it ent January 25th I visited the dealership to order a 2021 RX 350. Went through what I wanted and the salesman (Trace) said no problem I will get it entered after I leave $1000 deposit. Since I needed the car by end of May I thought these guys were going to do right by me. After 2.5 months without a word from the dealership I decided to visit them and find out where the process was. I found out the process was in the same place it was on 1/25. They claimed they entered the order but now it wasn't there. So they said they would have their sales manager (Patrick Jaccar) start the search process for cars closely matching my wants and should be able to get one pretty quickly, sales manager does this all the time they said and is an expert. OK, not what I wanted to hear but I wanted the car and gave them 2 more weeks, during which no communication from them was received. So I called them up and said refund my deposit, which took almost a month to get credited back to my credit card. The next day I went to Sewell Lexus of Dallas and 15 minutes after sitting down with Jacob Poteet I had an excellent match to the RX I wanted and a time frame for getting it. Originally June 14th but due to a covid out break at a supplier the factory was shut down for two weeks. I get my car delivered to my house on June 30th. I will never again darken the door of Park Place Lexus Plano since they essentially had me loan them $1000 for 5 months while they did nothing to order a car for me or search for matches from to be built inventory. Needless to say I was very surprised by their actions but Sewell Lexus lived up to expectations 100%. They now have a customer for life. We had bout a ES 330 from them in 2006 and should have just returned to them in the first place. Lesson learned, you want the best service, go to Sewell. I sure will from now on. More

Superb service from Nicholas Jimenez; He was very professional and open to listening to my need. He assist in finding the right choice for me, the ES 350. professional and open to listening to my need. He assist in finding the right choice for me, the ES 350. More

I have recently purchased Lexus RXL 350 and have worked I have recently purchased Lexus RXL 350 and have worked with Nick Jimenez. Nick is very knowledgeable and helpful in explaining the all the availa I have recently purchased Lexus RXL 350 and have worked with Nick Jimenez. Nick is very knowledgeable and helpful in explaining the all the available features and he is very patient and detailed. It was a great customer experience. More

I purchased 2020 preowned vehicle and I love it. Jolly was really great at making sure I got into the vehicle I wanted and the process went fast. was really great at making sure I got into the vehicle I wanted and the process went fast. More

Zach made our car purchase very easy. He was very knowledgeable and great customer service. I didn’t feel pressured to purchase like I did at other dealerships. knowledgeable and great customer service. I didn’t feel pressured to purchase like I did at other dealerships. More

Nick was great to work with and was true to his word throughout the whole process. He’s been great to follow up with us as well. Definitely would work with Nick again! Rolland in service was great to wo throughout the whole process. He’s been great to follow up with us as well. Definitely would work with Nick again! Rolland in service was great to work with as well on taking care of the extras we added. The overall Park Place experience has been great and highly recommend them. More