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Park Place Lexus Plano
Plano, TX
3,524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,524 reviews
July 07, 2026
Service experience was excellent. All staff was very accommodating and professional. Addressed all my questions and informed me every step of the way. Technician sent multi- point All staff was very accommodating and professional. Addressed all my questions and informed me every step of the way. Technician sent multi- point inspection video which was super cool! More
by robmcphail610
Employees Worked With
Ryan Bacsafra
July 01, 2026
Highly recommended because Angie Diviney was thorough and detailed with explanation. Dealing and Communication with Angie Diviney was awesome-5Star! For future purchase upgrade on vehicle, absolutely will g detailed with explanation. Dealing and Communication with Angie Diviney was awesome-5Star! For future purchase upgrade on vehicle, absolutely will give my business to Angie. More
by mpalmerre
Employees Worked With
Angie Diviney
June 27, 2026
When you walk in you know it’s a different type of car buying experience. Friendly and professional. Test drive and purchase process were excellent. Worked with one person throughout the whole process. Sa buying experience. Friendly and professional. Test drive and purchase process were excellent. Worked with one person throughout the whole process. Sales rep was very knowledgeable and handled all the buying and financing requirements. Never passed on to another person and no pressure to purchase added options which were presented and discussed. This is our second purchase this year and we know we will be back in the future. By the way the car drives beautifully. More
by tusdejh
Employees Worked With
Nick Hawley
June 18, 2026
Carl Keith is the best. Professional quick and satisfied customer. Recommend anyone to ask for Carl Keith for a satisfaction visit Professional quick and satisfied customer. Recommend anyone to ask for Carl Keith for a satisfaction visit More
by Vgk129
Employees Worked With
Carl Keith
June 06, 2026
A bad review, reframed as a case study. I’ve driven Lexus for years — Dubai, Saudi, now the U.S. — and bought and serviced my IS350 exclusively through Sewell Lexus Dallas. An alternator I’ve driven Lexus for years — Dubai, Saudi, now the U.S. — and bought and serviced my IS350 exclusively through Sewell Lexus Dallas. An alternator failure near Plano forced me into Park Place Lexus Plano. Same brand, same (or higher) pricing. The service philosophy could not be more different. The tell isn’t any single interaction — it’s what each dealer optimizes for. Park Place runs a wall of loaner guardrails: 100-mile caps, gas-matching, 12-hour return notice — all enforced aggressively. The message lands as our policy is right, the customer is secondary. Sewell has policies too — looser ones — and I’ve never once had them enforced against me. They lead with respect. That posture showed everywhere. Condescending intake on a $2,000+ work order. My assistant service manager, Tom Gibbs, over-promised on timing. At pickup, Leonardo “Dro” Gonzalez, Assistant Service Manager, addressed me aggressively in Spanish after I said I don’t speak it. His manager first introduced himself as Bryan Black, then — when I questioned it — handed me a card reading Bryan Martin, Service Manager. And a windshield chip that measured under an inch pre-service now sits at 2.4 inches. Bottom line: identical pricing, opposite priorities. One protects its policies; the other earns its clients. More
by yahyajsaleh
Employees Worked With
Bryan Martin
June 04, 2026
Sean was very pleasant to work with. I told him exactly what I wanted and he had it up front in about 10 minutes. The process of purchasing my new vehicle was very easy. Thanks again Se I told him exactly what I wanted and he had it up front in about 10 minutes. The process of purchasing my new vehicle was very easy. Thanks again Sean and Park Place Lexus Plano. More
by shantelllekyle
Employees Worked With
Sean Afrouzi
