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Park Place Lexus Plano

Plano, TX

4.8
3,583 Reviews

6785 Dallas Pkwy

Plano, TX

75024

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Showing 3,583 reviews

November 13, 2026

Had an amazing experience with Parkplace, I saw the car online. I sent them a message. They answered me right back the salesman Kenneth walk me through the process was amazing experience thank you More

by Billy_mize
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Adkins
November 10, 2026

The amazing atmosphere starts when you first walk in. You are greeted with professionalism and a warm smiling person. More

by degj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Mitchell
Nov 10, 2026 -

degj responded

This car purchasing experience was absolutely amazing. Thank you Chris and Don for my new Park Place Lexus.

November 09, 2026

Outstanding service by Greg! His knowledge made my experience quick and easy. Great job Greg! More

by ceriner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Ebenholtz
Nov 12, 2026 -

Park Place Lexus Plano responded

We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.

November 03, 2026

Mr Blake did a wonderful job as always and I have been buying from him for over 10 years . I recommend all my friends and colleagues. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales
Nov 09, 2026 -

Park Place Lexus Plano responded

We very much appreciate what you have to say about your experience with us. We take your kind words to heart and hope to continue meeting your expectations. Have a wonderful day!

November 02, 2026

My salesperson Nick was great to work with. Countertop offers were very responsive and I was happy with my purchase of the 2026 RX 350 and the way the dealership treats their customers. Top not More

by Susanblack.parkwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hawley
Nov 09, 2026 -

Park Place Lexus Plano responded

Hi, Susanblack.parkwood! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!

October 31, 2026

I was told the vehicle I wanted was reserved for me and that the sale was finalized. Based on those assurances, I completed a credit application, offered to put $20,000 down, and turned down opportunities More

by danieljbrabham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul Kim
Nov 03, 2026 -

Park Place Lexus Plano responded

Spending your time and effort on a vehicle search, only to feel your confidence and commitment was not respected, is disappointing, and we are sorry your experience was not to our standard. Clear communication about vehicle availability matters to us. If you are open to it, I would value a conversation with you about your search and how we can come to a solution best for you. Chris Brunner, General Manager (cbrunner@parkplace.com)

Nov 03, 2026 -

danieljbrabham responded

Well Chris, I found another vehicle at a reputable and honest dealership. Keep in mind, I was ASSURED the car was secured for me and I needed to do nothing else. My offer for a $20,000 down payment was turned down and I was only to show up Saturday. Furthermore, Genesis (Paul was my salesman and off) told the sales manager they were selling a sold car and he chose to proceed because they were there with the money. I was also paying cash also, this does not bode well for the integrity of your company. You had plenty of time to contact me personally, you have my phone number, instead you chose to do reputation mitigation by responding on here. I would not recommend Park Place, you are not an honorable organization. You could’ve made this right, even after and chose to not do so. I also want to add Paul and Genisis (hope I have her name right) did nothing wrong and in fact did a fantastic job. You need to hire honorable people to run your dealershiip, instead you perpetuate the “used car dealer” reputation.

Nov 03, 2026 -

danieljbrabham responded

One more thing, just so you know why I am so irritated….i am supposed to be hiking in the mountains, I had to extend my rental, at my expense, and cancel my vacation because I was to buy the car Saturday and go straight to Ponca, Arkansas in the car. I had to cancel the trips and start my search over….why someone would shut down their search based on the word of your team is beyond me…and if you doubt anything I say I’ll be happy to back everything I am saying with emails and text messages.

October 30, 2026

Ryan Bacsafra could not have been more friendly and helpful. He was consistently competent. I highly recommend him for anyone looking for a new car! Thank you! More

by Luc.amdahl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bacsafra
Nov 03, 2026 -

Park Place Lexus Plano responded

Hi, Luc.amdahl! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!

October 30, 2026

Easiest time I’ve ever had purchasing a vehicle. It’s so nice that you only deal with one person and don’t have to be shuffled back and forth between sales and finance. Beautiful dealership and supe More

by Dana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Afrouzi, Chris Brunner, Blake Cooper
Nov 03, 2026 -

Park Place Lexus Plano responded

Thank you for trusting us. We are very thankful for clients like you to share your experience with everyone.

October 30, 2026

Great customer service always paying attention to. My needs willing to work with me. Greg was awesome, always kept me up-to-date on what was going on. And what was needed More

by Marco A Cervantes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Ebenholtz
Nov 03, 2026 -

Park Place Lexus Plano responded

I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.

October 29, 2026

Park Place Plano is amazing! ! This is my third vehicle purchase from here! Adam left and now I was able to purchase 2 vehicles from Don!!! Great service, amazing customer service More

by Bmm2521
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KYLE IS SERVICE , Don Mitchell
Nov 03, 2026 -

Park Place Lexus Plano responded

Bmm2521! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.

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