Park Place Lexus Plano
Plano, TX
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Had an amazing experience with Parkplace, I saw the car online. I sent them a message. They answered me right back the salesman Kenneth walk me through the process was amazing experience thank you online. I sent them a message. They answered me right back the salesman Kenneth walk me through the process was amazing experience thank you More
My salesperson Nick was great to work with. Countertop offers were very responsive and I was happy with my purchase of the 2026 RX 350 and the way the dealership treats their customers. Top not Countertop offers were very responsive and I was happy with my purchase of the 2026 RX 350 and the way the dealership treats their customers. Top notch. More
I was told the vehicle I wanted was reserved for me and that the sale was finalized. Based on those assurances, I completed a credit application, offered to put $20,000 down, and turned down opportunities that the sale was finalized. Based on those assurances, I completed a credit application, offered to put $20,000 down, and turned down opportunities to test-drive other vehicles because I believed my search was over. They then sold the vehicle to someone else. What disappointed me most was the explanation. According to what I was told, my sales associate informed management that the vehicle had already been sold to me, but management chose to sell it to customers who were physically at the dealership. I understand that vehicles sell quickly. What I cannot accept is being assured that a vehicle is mine, taking the requested steps in good faith, and then learning that those assurances would not be honored. Had they clearly told me the vehicle was still available to other buyers, I could have made an informed decision and continued shopping. Instead, I relied on their word and lost other opportunities. In my opinion, this showed a serious lack of integrity and respect for my time. Their decision left me feeling that making the immediate sale mattered more than honoring a commitment. Other buyers deserve to know about this experience before relying on similar promises. More
Ryan Bacsafra could not have been more friendly and helpful. He was consistently competent. I highly recommend him for anyone looking for a new car! Thank you! helpful. He was consistently competent. I highly recommend him for anyone looking for a new car! Thank you! More
Easiest time I’ve ever had purchasing a vehicle. It’s so nice that you only deal with one person and don’t have to be shuffled back and forth between sales and finance. Beautiful dealership and supe It’s so nice that you only deal with one person and don’t have to be shuffled back and forth between sales and finance. Beautiful dealership and super friendly employees. Definitely recommend purchasing from Park Place! More
Great customer service always paying attention to. My needs willing to work with me. Greg was awesome, always kept me up-to-date on what was going on. And what was needed My needs willing to work with me. Greg was awesome, always kept me up-to-date on what was going on. And what was needed More
Park Place Plano is amazing! ! This is my third vehicle purchase from here! Adam left and now I was able to purchase 2 vehicles from Don!!! Great service, amazing customer service ! This is my third vehicle purchase from here! Adam left and now I was able to purchase 2 vehicles from Don!!! Great service, amazing customer service! And not to mention Kyle is my service provider and always amazing!! Love this place and I drive an hour to get my vehicle serviced! More










