Park Place Lexus Plano

Excellent experience & customer service! Herb was wonderful with providing help & assistance with my vehicle purchase! Herb was wonderful with providing help & assistance with my vehicle purchase! More

My mother and I had a wonderful experience working with Jolly George. He went above and beyond our expectations. He helped my mother to get the car she wanted even with some extensive limits on our end. Jo Jolly George. He went above and beyond our expectations. He helped my mother to get the car she wanted even with some extensive limits on our end. Jolly was kind and thoughtful. Exceptional service! More

They are on the Chase website but bait and switch you to use their own lending in order to make a couple of bucks......xxxx use their own lending in order to make a couple of bucks......xxxx More

All I have to say is the name JOLLY! !! Ask for him!!! You don't be disappointed. If you love someone that is relatable, honest, reliable, stands on his promise and delivers first class s !! Ask for him!!! You don't be disappointed. If you love someone that is relatable, honest, reliable, stands on his promise and delivers first class service you will enjoy working with him. More

We own a new 2019 Lexus NX purchased new for my wife. We had an excellent purchase experience as well as service experience afterwards until last year. We received extensive hail damage and elected to We had an excellent purchase experience as well as service experience afterwards until last year. We received extensive hail damage and elected to have our repairs done at the dealership through Park Place Body Werks at the end of December 2023. I was assured by my adviser, Adam Perry, that he would contact Toyota Financial for approval of repairs so that our extended warranty for body damage would be approved for reimbursement. By the time I discovered this was never done as promised, it was too late to receive reimbursement costing me $1,000 out of pocket. I contacted the dealership asking to speak with the General Manager twice only to be forwarded to a voicemail where I left my contact information never to receive a return call. I never expressed being angry or upset and only mentioned wanting to have a conversation about a resolution leading to a new purchase. I later discovered that the dealership had changed ownership. This would have never happened with the prior ownership. I was told by a previous employee that many customers have been dissatisfied since the ownership change. I do not know about other customers, but I certainly am extremely disappointed and dissatisfied to the extent that I will no longer be visiting this dealership for future business. It has taken me this long to make a decision and post a review because I do not take making a negative review lightly. Hopefully things have gotten better in the past 6-7 months. More

I was very pleased with my salesperson, Jolly George, He was very professional and attentive. His sole purpose on my visit was to provide me with the car I wanted. He paid attention to EVERY detail. His exu was very professional and attentive. His sole purpose on my visit was to provide me with the car I wanted. He paid attention to EVERY detail. His exuberant personality is contagious! Everyone needs a “Jolly” in their lives to assist with a car purchase! Thank you so much!! More

I sent a message about a Toyota Sienna Edmunds had online. Jolly George reached out to me in less than 5 minutes. They had just received the car and it had not been detailed or hit the lot. He text me online. Jolly George reached out to me in less than 5 minutes. They had just received the car and it had not been detailed or hit the lot. He text me pictures since there were not online yet. Since the vehicle was not yet ready and he knew that I lived an hour away he set up a test drive for the next day and marked the vehicle sold so it would still be there when I got there. Next day my wife and I drive to Park Place and met Jolly George. Honestly, I was not looking forward to the experience, as I know how most salesman are. Not Jolly! He was and is not pushy or rude. He was knowledagble, kind, and professional. He told me all the facts and moved things along quickly and got me out of there with an awesome car. If you go to Park Place Lexus in Plano do yourself a favor and ask for Jolly! More

Jolly is your to go salesman! Made my car shopping experience smooth . Got me into my dream car the same day ! I would highly recommend him , thank you Jolly for everything ! Made my car shopping experience smooth . Got me into my dream car the same day ! I would highly recommend him , thank you Jolly for everything ! More

Familiar and seamless transaction as expected from Park Place. Thank you Jolly for your expertise moving forth with my 2nd Lexus RX purchase. Experience makes a difference and I will definitely be back w Place. Thank you Jolly for your expertise moving forth with my 2nd Lexus RX purchase. Experience makes a difference and I will definitely be back when it is time to do it all over again! More

I am very upset with this dealership, do to construction, ive had to replace 2 tires which cost me 800.00 and under 8000 miles on the tires, company told me i could get the warranty they have on tires and wh ive had to replace 2 tires which cost me 800.00 and under 8000 miles on the tires, company told me i could get the warranty they have on tires and wheels but said it was up to the individual dealership, when you spend that kind of money on cars they should do what they can to help the customer, we meaning dad and i together have had Lexus cars close to 35 years, its like they got my money so dont care about customer service, i drive 83 miles one way for service More