Park Place Lexus Grapevine

My first experience with Lexus.. It was my first experience with dealing and leasing with Lexus. Brian provided me with differnt car options that would fit my personal needs in a car It was my first experience with dealing and leasing with Lexus. Brian provided me with differnt car options that would fit my personal needs in a car. I test drove 4 differnt types of cars and selected the one that fit my personal life style. When it came down to purchasing or leasing a car, Brian provided us with differnt options of payments. I was very pleased and happy with the customer service Brain provided us. More

Great customer service My 3rd vehicle from park place lexus grapevine. Was dealing with Terry and now Brian helped me get into another LS500 lease. Exceptional customer serv My 3rd vehicle from park place lexus grapevine. Was dealing with Terry and now Brian helped me get into another LS500 lease. Exceptional customer service. Always helping you out and offering great service. No hidden drama like many other dealers have. Very clean business. I highly recommend everyone that are in the market. Give them a chance. More

Buying my first Lexus! Daniel is by far our favorite new car salesman, and we've bought quite a few cars over the years! He was knowledgeable, personable, and very patient Daniel is by far our favorite new car salesman, and we've bought quite a few cars over the years! He was knowledgeable, personable, and very patient with every question. It was a pleasure working with him to find my dream car (RX350). The whole procedure was seamless. We liked not having to go to someone else for the financial part. And there was never one bit of pressure. We will definitely send our friends to see Daniel if they want a new car! More

So happy with my experience! Brian was so easy to work with! I leased from Brian before and went back to him again. He made the entire process very easy and fast. He made me get Brian was so easy to work with! I leased from Brian before and went back to him again. He made the entire process very easy and fast. He made me get even more excited about my new RX 350! More

Awesome service , felt at ease , smooth through and though Awesome and very welcoming service , I felt at ease shopping for my brand new Lexus. I absolutely enjoyed the dealer experience as it went smooth and Awesome and very welcoming service , I felt at ease shopping for my brand new Lexus. I absolutely enjoyed the dealer experience as it went smooth and yet quickly from test drive , to signing paper work and finally to finance and out. I thank Park place Lexus in Grapevine for keeping everything smooth for me as this dealership will be my number one dealership to go to from here on out and will make sure to recommend others to this sane location so they can go and realize what true car shopping is More

Lease end trade-in for new Lexus Once again, the service / responsiveness / ease of transaction exceeded my expectations with the following caveat (which is outside of individual's no Once again, the service / responsiveness / ease of transaction exceeded my expectations with the following caveat (which is outside of individual's noted herein control). Would like to note that Lexus Financial / Toyota Financial's corporate's credit review should rely on more than just one of the 3 credit bureau's given that those of us who take pride in our credit ratings are constantly subject to identity theft and have credit freezes on each of the credit bureau's (which is my case). Ezelle Williamson and I spoke prior to my visit to consummate the lease trade in transaction, and he had all of the paperwork ready to go. Prior to my visit with Ezelle to sign paperwork and trade vehicles, I implemented a temporary credit freeze lift with Equifax, Experian and Transunion - with confirmation of same confirmed via each account. Unfortunately, the Experian temporary freeze was not confirmed (due to issues with Experian) and the consummation of the transaction with Ezelle was delayed for probably an hour until this was resolved. Given same, my feedback is as follows: If Lexus Financial Corporate only relies on Experian, then 1) why is credit pulled from the other two credit bureaus adversely impacting the applicant's credit rating, AND 2) Lexus Financial corporate should strongly consider taking an average credit rating from two of the three credit bureau ratings given the various credit freeze/freeze lift issue noted above. In conclusion, I am a long-standing Lexus customer - have leased numerous vehicles over the years - and have an impeccable credit history / credit rating, and delay's that your employees and myself experienced during this process can be avoided with a few tweaks to corporate policy. More

Excellence Our sales representative Kevin Cleveland exemplified what great customer service is all about. His honest and forthright approach to getting us a deal Our sales representative Kevin Cleveland exemplified what great customer service is all about. His honest and forthright approach to getting us a deal on the vehicle we wanted made this car buying experience a happy one. If your thinking of purchasing a Lexus then Park Place Lexus Grapevine is you’re dealer and Kevin the man to see. And rest assured that after you own that Lexus the Service Department does an excellent job of taking care of you and your baby. More

Very satisfied Terry Song , Stephen and Nate are the best! They all go the extra mile to make our buying experience the best possible. We have purchased several car Terry Song , Stephen and Nate are the best! They all go the extra mile to make our buying experience the best possible. We have purchased several cars from Park Place all with the expert guidance of Terry and his associates..We could not be more satisfied. More

I was good It was good with the exception of a couple of things. The cargo cover was not put in the car and when I noticed it was missing I had to make an extra It was good with the exception of a couple of things. The cargo cover was not put in the car and when I noticed it was missing I had to make an extra trip to dealership, an extra 40 mile round trip. Also there is a flapping noise in the rear of the vehicle at 60mph. This will mean another trip to the dealership. There were also some scratches they said it would be no problem to buff out, but when I picked it up at purchase, the scratches were still there. My salesman Nathan Henry was great, but Blake Johnson, the new salesman I worked with definitely needs more customer service training. These things are the reason for my less than perfect rating on Customer Service and Quality. More

Sean Musser is the best! We’ve owned 7 Lexus vehicles in the past 20 years. 4 were purchased off of Lemmon Avenue in Dallas and 3 were purchased in Plano. Today was our 8th Le We’ve owned 7 Lexus vehicles in the past 20 years. 4 were purchased off of Lemmon Avenue in Dallas and 3 were purchased in Plano. Today was our 8th Lexus purchase, a new RX-350. This was by far the best buying experience we’ve ever had. Sean Musser is a great listener and he delivers on everything he says he will. His continuous follow up kept me comfortable and at ease (something that Dallas and Plano could use training in). He got us a great deal. I assure you that our next purchase will be at Park Place Lexus in Grapevine requesting Sean Musser by name. Thank you so much Sean Musser for your patience. It was a pleasure. More