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Park Place Lexus Grapevine

Grapevine, TX

4.7
2,308 Reviews

901 E State Hwy 114

Grapevine, TX

76051

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Showing 2,308 reviews

December 04, 2019

We found our dream car! My husband and I walked into a Lexus dealership, and came out with friends. Silas and Raymond helped us feel so comfortable the entire process, and to More

by mars.manzanares
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Resch, Silas Tarus
December 02, 2019

Great Experience The dealership was awesome, and my salesperson was awesome. It was a seamless process and I did not have to leave my seat. Everything happened in the More

by Cm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Safianow
November 30, 2019

I experienced amazing service at Park Place. Staff is very friendly. I would like to give a special thanks to John Smith. He’s very knowledgeable and patience. I searched and went to many dealerships, bu More

by Shalunda Sims
Recommend Dealer
Yes
Employees Worked With
John Smith
November 26, 2019

Back again for my daughter this time! Only place to buy Back again for my daughter this time! Only place to buy a car! Have been trading here over 30 years! Can’t beat the service dept! More

by Dday
Recommend Dealer
Yes
Employees Worked With
Blake Horn, John Hosler, Nathan Henry
November 26, 2019

Purchase of new vehicle Park Place continues again with great customer service when purchasing and always in service. We had the greatest sales representative Sean Afrouzi. More

by ALVIE.STEGALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Afrouzi
November 23, 2019

Kevin Sherrod was great. He was patient with my novice questions and knowledgeable with my husband’s highly technical questions. I highly recommend Park Place, Kevin Sherrod in Sales and Blake in Service. More

by DB
Recommend Dealer
Yes
Employees Worked With
Kevin Sherrod
November 21, 2019

Bad Customer Service Joe. The customer service manager at this location and their service team will never get my business ever again. Been with Lexus for years and I am ve More

by Nikkiclean06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Resch, Scott Lau, Robert Hinkle
Nov 22, 2019 -

Park Place Lexus Grapevine responded

Hi there! I'm sorry to hear that you had a negative experience with us that we fell short of expectations. I understand that our Service Director, Tom, has already reached out to hear your concerns and we are confident that if given the opportunity, we can earn your trust back. Again, my sincerest apologies and I hope you have a wonderful weekend.

November 19, 2019

Nailed It Ed Santos was a stone cold pro from beginning to end. Had gone away from Lexus for a short time and gladly came back with Ed’s help. Probably the mo More

by ESH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Santos
November 19, 2019

Great buying experience with Brian Safianow Brian Safianow is very professional and patient, he guarded us smoothly through the whole process. He is very knowledgeable and gave us helpful sugges More

by BettyZ
Recommend Dealer
Yes
Employees Worked With
Brian Safianow
November 16, 2019

We were treated with courtesy and respect throughout the process! We walked in knowing what we wanted and walked out with exactly that. Ned and everyone we talked to were awesome! More

by HappyMar
Recommend Dealer
Yes
Employees Worked With
Ned Fardeecey
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