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Park Place Lexus Grapevine

Grapevine, TX

4.7
2,308 Reviews

901 E State Hwy 114

Grapevine, TX

76051

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Showing 2,308 reviews

December 22, 2019

Great experience the minute we walked in the door. Derrick was there to help us find just the right car and was ready to answer all of our questions. He never pressured us. More

by Pam
Recommend Dealer
Yes
Employees Worked With
Derrick Nicholson
December 21, 2019

Sean Afrouzi was great. He made the buying process easy with step by step explanations. Very knowledgeable. Answered my questions. Highly recommend him to others. More

by Lori
Recommend Dealer
Yes
Employees Worked With
Sean Afrouzi
December 21, 2019

Can’t go wrong buying a Lexus! Just bought my third Lexus and found the experience to be great. John was very helpful and knowledgeable. Would recommend this dealership to anyone More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hosler
December 21, 2019

Purchase of RX350 I was very pleased with my salesman, Ronald Hood. He is very professional and would highly recommend him. I had seen the car that I thought I would li More

by critchey70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Hood
December 20, 2019

I saw looking for a certain suv used with low milage I I was looking for a certain SUV used with low milage I found it an Ron was very helpful. As I had not bought a car since 1970 myself. More

by Saundra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Herring
December 20, 2019

Tori is FUN and professional Upon entering this dealership, I asked the receptionists for someone FUN. My last car buying experience wasn't. Then Tori approached us. We connect More

by Rita Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori McNamara
December 20, 2019

Very nice and fast to help . John Phu is really nice and polite. He very patience with us and explain everything to us. He is the best salesman I had encounter More

by Johnny
Recommend Dealer
Yes
Employees Worked With
Joe Phu
December 19, 2019

Rob Herring was an excellent sales rep. but going thru the management process of arriving at a price was an atrocity. I have never experienced this in my 20 plus years of buying Lexus vehicles. More

by Tom
Recommend Dealer
No
Employees Worked With
Rob Herring
Jan 23, 2020 -

Park Place Lexus Grapevine responded

Hi, Tom! Thank you for sharing your feedback on both Rob and the overall process. While I am happy to hear that Rob was extremely helpful, I am sorry to see that the experience fell short with pricing discussions. If you have a spare moment, would you be open to sharing a bit more detail on what exactly you experienced with the management process to social@parkplace.com? We'd love to be able to coach our team internally to improve moving forward. Thank you!

December 17, 2019

Great Had a great experience with this dealership, very friendly and helpful. Whole process was streamlined and did not have the usual creepy / circus car More

by andy.smith8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Cantu
December 16, 2019

RX350L-2020 Sean Afrouzi welcome us walk in and ask what we really look for. We don’t plan to buy the car that day, but his service and honestly make us bought 20 More

by TRISHADQ03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Afrouzi
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