Park Place Lexus Grapevine

If zero stars were an option they would get 0 stars. Everything the salesman tells you about the tire and wheel warranty is a lie! I paid for it when I bought my preowned ford. I made the appointment an Everything the salesman tells you about the tire and wheel warranty is a lie! I paid for it when I bought my preowned ford. I made the appointment and there was no problem, as soon as I showed up I was treated like trash! I don’t own a Lexus but I bought from Lexus and the Lexus warranty! Don’t sell a car or warranty that you do not honor! After a huge argument over the loner car I was promised I was finally on my way and thought it was over, NOPE! I dropped the car off on a Friday and was told it would be ready Monday, I called Monday and was told Tuesday, I came Tuesday and was still told I had to wait. After they finally brought my car I found not a SINGLE thing had been done to fix the wheels! They washed my car..... awesome..... but useless. So I left the car again this time with a different advisor and was told I would get a call that day to tell me what happened and when it would be ready. I never got a call.... not a single one. I called everyday to check on the car and finally Thursday someone called to tell me it would be ready Friday. When I picked up the car and headed home (in the snow with a toddler) I get on the freeway and my tire pressure light goes off saying unsafe to drive. So I pulled over on the expressway and waited for AAA to come fill up my tire! Thank you so much Lexus for making this the single worst service experience of my life. I will NEVER purchase from Lexus again, new or used, and I will tell anyone looking what a scam the “warranty” is. I was told by Dan a service manager would be calling and I would be sent a survey and neither have happened, so do NOT trust these people. Their word is meaningless. More

Kevin Cleveland is absolutely the best. His most important quality is that he listened to me! I contacted him about 6 months ago telling him my budget and needs. I wanted a low payment, low mileag important quality is that he listened to me! I contacted him about 6 months ago telling him my budget and needs. I wanted a low payment, low mileage, certified vehicle. He stayed in contact with me sending me cars to view until the right one came in! He also worked to ensure the interest rate was competitive. As always this was a great experience. I drove a certified 2005 for ten More

Repeat customers We just purchased our second Lexus RX350 from Park Place Lexus Grapevine. We kept our first Lexus for 10 years and absolutely loved it. Our experience We just purchased our second Lexus RX350 from Park Place Lexus Grapevine. We kept our first Lexus for 10 years and absolutely loved it. Our experience beginning with Josh Patel, who sold us our first and second cars, and the entire service department truly have established themselves as the best dealership we have ever done business with. Their customer service is excellent! I highly recommend Park Place Lexus Grapevine! More

Painless Experience Jairo was very helpful at getting me the ES350 that I wanted. There was not one currently on their lot. Jairo went to work and found my exact car at a Jairo was very helpful at getting me the ES350 that I wanted. There was not one currently on their lot. Jairo went to work and found my exact car at another dealership, and in a couple of days I pick up the perfect ES350. The closing was easy, and I did not get pressure from anyone to buy something I did not need or want. Great job Jairo. More

It’s obvious the car sells itself. It was great experience and Daniel was very knowledgeable with no pressure. I owned an Audi before. and I love my new Lexus. Great job Daniel. It was great experience and Daniel was very knowledgeable with no pressure. I owned an Audi before. and I love my new Lexus. Great job Daniel. More

Perfect sales and closing experience The sales representative and the sales manager were really something outstanding in the dealing with me on my new Lexus. They made a great deal and c The sales representative and the sales manager were really something outstanding in the dealing with me on my new Lexus. They made a great deal and closed it in a very professional and speedy manner. I will always go back to this dealership. More

Great Experience! Jairo was able to help choose my new Lexus ES 350 F Sport. He was able to answer all of my questions and had provided great customer service. Overall Jairo was able to help choose my new Lexus ES 350 F Sport. He was able to answer all of my questions and had provided great customer service. Overall my experience at Park Place Lexus was wonderful and I will definitely recommend Jairo to my friends and family. More

We’ve purchased many new cars. This is the best experience ever. Thanks to you Brian for your help and professionalism. We will definitely purchase another Lexus. experience ever. Thanks to you Brian for your help and professionalism. We will definitely purchase another Lexus. More

Second car I bought and both times Danny Cantu as helped me Excellent service I’m recommending Lexus and Danny to my sister in law she is looking to buy a car me Excellent service I’m recommending Lexus and Danny to my sister in law she is looking to buy a car More

Great Experience for the Second Time! Becky helped me buy my first Lexus 12 years ago! She remembered me when I called and it was so much fun working with her again on purchasing my new RX Becky helped me buy my first Lexus 12 years ago! She remembered me when I called and it was so much fun working with her again on purchasing my new RX450h! Park Place has been so great to work with over the many years when I have brought my car in for maintenance too. Thanks Becky! More