Park Place Lexus Grapevine

I was contacted by Shane after an online inquiry. I attempted to negotiate with him by showing him cars of very similar specs that were listed on their website. He was argumentative and presented no fa attempted to negotiate with him by showing him cars of very similar specs that were listed on their website. He was argumentative and presented no facts to justify why the car was $4-7k higher. At one point he said "do those have new tires? Ours does". Clearly he is just guessing - and the other cars were on his own website (but in plano) so why didn't he check? Instead he just threw out whatever "possible" explanation he could think of, to continue to refuse to negotiate. 3 days later, the car was reduced by nearly $4k. He of course would not respond to me at this point. I submitted an online offer for the car and interestingly enough I have not received a response in 4 days, even after submitting an inquiry about it. I can't imagine it is normal for them to ignore an offer this long. More likely, my file is still tied to him and he is ignoring it. More

My husband and I worked with Derrick Nicholson and had an awesome experience. We had been to 2 other dealerships and were seriously considering a different vehicle at another location. But Derrick truly list awesome experience. We had been to 2 other dealerships and were seriously considering a different vehicle at another location. But Derrick truly listened to what we were looking for and did an amazing job identifying the right car for us based on our wish list. He spent time demonstrating all of the various features and made sure we knew all of the benefits of buying from Park Place. Would recommend working with Derrick without hesitation. He is absolutely top notch! More

Great sales experience, Sean and Shane are outstanding. Sean made sure that I had the right vehicle for what I was looking for. And provided fair competitive analysis. They were very considerate of my ti Sean made sure that I had the right vehicle for what I was looking for. And provided fair competitive analysis. They were very considerate of my time, safety first in these times, and would definitely buy again from. And we worked together to get a fair deal for both parties More

Sean was awesome to deal with, the whole process was a great experience, he was very patient and answered all our questions. Love my new Lexus!! great experience, he was very patient and answered all our questions. Love my new Lexus!! More

Sean Musser was easy to work with and helped us get the best deal we could. Our 2014 GX460 was delivered in excellent condition. We have been Park Place customers for life, literally purchasing every car best deal we could. Our 2014 GX460 was delivered in excellent condition. We have been Park Place customers for life, literally purchasing every car from them since 1995. More

I moved to Texas 2 1/2 years ago and was in need of a vehicle. Initially I had gone to a different dealership and my experience there was terrifying. I felt pressured by the salesman and his manager, I c vehicle. Initially I had gone to a different dealership and my experience there was terrifying. I felt pressured by the salesman and his manager, I couldn't trust them.I got there excited and left a nervous wreck. Lucky for me, my boyfriend had been a Lexus customer back in Miami so he met with a salesman and leased a second time at the Grapevine location upon moving. He called Mr.Kevin Cleveland, explained my situation and he told us to come right on over. We LOVE Kevin! He took care of us in a way I never expected. Every time we've needed to stop by it has an absolute pleasure to sit and talk with him. He always takes the time to ask how we're doing before just getting straight to business. Once we do get to business, there's always a sense of trust. THANK YOU KEVIN!!! - Dani & Tyrone. More