Park Place Lexus Grapevine

We have been looking for a car(s)approximately 18 months. The effort had been off and on due to several items; however, Ed never got pushy, rude, unhappy or even made any comments other than positive and ke The effort had been off and on due to several items; however, Ed never got pushy, rude, unhappy or even made any comments other than positive and keep him posted as to how he could help. We we did - for all the right reasons. Park Place Lexus in Grapevine - specifically - Ed was an absolute perfect experience. As we had indicated to Ed - he without question has earned our remaining years business! His professional approach, absolute honesty and going the extra mile to ensure we (the customer) was the focus - not the sale price or his commision(not even sure he gets a commission - that says a tremendous amount the focus). The facility is immaculate! ALL the people we met while there were kind and wanted ensure our car acquisition was perfect. This dealership is more than a place to get a car - it is a place to create a new set of friends and one of the best places to be treated professionally. Mark and Lisa Pavelka Note: Being an engineer for 30+ years - I am extremely difficult to please... More

Mr. Griffen was very helpful and instrumental in my choosing Park Place as a dealer of choice. The vehicle (RX-350) is my 7th Park Place purchase and was in excellent condition, but experienced a batt choosing Park Place as a dealer of choice. The vehicle (RX-350) is my 7th Park Place purchase and was in excellent condition, but experienced a battery failure after I got it home. The Lexus service personnel responded very quickly and replaced the battery. More

Everyone at Park Place Lexus Grapevine is so nice, friendly and customer-focused. It does not feel like the typical car-buying experience at all. Instead, they make you feel like everyone is working t friendly and customer-focused. It does not feel like the typical car-buying experience at all. Instead, they make you feel like everyone is working together to make you, the customer feel special, appreciated and valued. It is clear they value the ongoing relationship more than the one-time sale. More

Great experience after dealing with various other dealers. We are throughly impressed with the service and friendliness of the staff. Top rate facility. Thank you dealers. We are throughly impressed with the service and friendliness of the staff. Top rate facility. Thank you More

My experience leasing my new car was outstanding. John was very friendly and his knowledge of the car was great. i will recommend John and the dealership to my friends. was very friendly and his knowledge of the car was great. i will recommend John and the dealership to my friends. More

We came from out of town having made a deal for the car on the phone. All the paperwork was ready so the transaction went smoothly and quickly. The car was in excellent condition with a full tank of gas on the phone. All the paperwork was ready so the transaction went smoothly and quickly. The car was in excellent condition with a full tank of gas for our drive home. Ed and Mark were both efficient and affable. The gift certificate for dinner was the icing on the cake. Thank you. More

John diid a great job for me. It was because of his research and reasoning that I went from from not even thinking about buying a new to seeing the logic of rolling out of my old car and into the new. research and reasoning that I went from from not even thinking about buying a new to seeing the logic of rolling out of my old car and into the new. I He is professional, friendly and a asset for your organization. Thanks again. PS this is my 6th Lexus. More

The experience was great. There was no pressure and got a great deal. I worked with Molly and Ned. They gave great communication. They took all the time I needed and worked around my schedule. They had to br great deal. I worked with Molly and Ned. They gave great communication. They took all the time I needed and worked around my schedule. They had to bring my car in from another dealership out of state and I was able to trade my car a week before to them. They gave me a loan car until mine arrived. I love my ne GS 350. More

Both Ned & Molly provided exceptional service. They were courteous, patient and extremely knowledgeable. Overall they both made our car shopping experience very enjoyable & pain-free. Thanks a lot! were courteous, patient and extremely knowledgeable. Overall they both made our car shopping experience very enjoyable & pain-free. Thanks a lot! More

Clay was very helpful in trying to find me a used Lexus IS350C but was unsuccessful. Is was just after the earthquake in Japan. So I decided to buy a new one. I was treated better by Clay and others at thi IS350C but was unsuccessful. Is was just after the earthquake in Japan. So I decided to buy a new one. I was treated better by Clay and others at this dealership than I have ever been treated at any other dealership. I plan on being a repeat customer. More