Park Place Lexus Grapevine

I was pleased that I did not feel pressured in any sense during the sales process. I had done my homework and knew what I wanted, so the sales part was a formality. Vincent was very friendly and relaxed, w during the sales process. I had done my homework and knew what I wanted, so the sales part was a formality. Vincent was very friendly and relaxed, which made this visit much more pleasant than expected. I did have a few functionality questions about the car that the staff did not have an immediate answer to, but they did go retrieve an answer for me. We also had some touch up paint done and tinting put on the front windows. Both services were completed, but bubbles were left in the right passenger window tinting and the touch up paint was rough and quite obvious from a distance. Vincent brought the car to me in Plano when the repairs agreed upon were completed, which was much appreciated. More

Good Services and good sales people. Fees are high compare to other Dealers. Might be good, if open on Sun for sales and services, for our of town folks. compare to other Dealers. Might be good, if open on Sun for sales and services, for our of town folks. More

Overall experience has been exceptional and the process including financing went very smooth without consuming too much time. Service and friendliness by the salesperson both during and after the sale was including financing went very smooth without consuming too much time. Service and friendliness by the salesperson both during and after the sale was great. He took time to explain the cars features. The price for the trade of my 2006 Murano was below the Kelly Blue Book Price and should have been more. More

Great dealership!! I have always been pleased with whatever services I have been to Park Place Lexus Grapevine for. It is a very pleasant atmosphere and experience. whatever services I have been to Park Place Lexus Grapevine for. It is a very pleasant atmosphere and experience. More

I have owned or leased many cars. Molly Wee is the best sales person I have ever had. She exlains everything well, and if I have questions, answers them. Molly thinks of everything, and I will see her wh sales person I have ever had. She exlains everything well, and if I have questions, answers them. Molly thinks of everything, and I will see her when I lease again. More

We have been looking for a car(s)approximately 18 months. The effort had been off and on due to several items; however, Ed never got pushy, rude, unhappy or even made any comments other than positive and ke The effort had been off and on due to several items; however, Ed never got pushy, rude, unhappy or even made any comments other than positive and keep him posted as to how he could help. We we did - for all the right reasons. Park Place Lexus in Grapevine - specifically - Ed was an absolute perfect experience. As we had indicated to Ed - he without question has earned our remaining years business! His professional approach, absolute honesty and going the extra mile to ensure we (the customer) was the focus - not the sale price or his commision(not even sure he gets a commission - that says a tremendous amount the focus). The facility is immaculate! ALL the people we met while there were kind and wanted ensure our car acquisition was perfect. This dealership is more than a place to get a car - it is a place to create a new set of friends and one of the best places to be treated professionally. Mark and Lisa Pavelka Note: Being an engineer for 30+ years - I am extremely difficult to please... More

Everyone at Park Place Lexus Grapevine is so nice, friendly and customer-focused. It does not feel like the typical car-buying experience at all. Instead, they make you feel like everyone is working t friendly and customer-focused. It does not feel like the typical car-buying experience at all. Instead, they make you feel like everyone is working together to make you, the customer feel special, appreciated and valued. It is clear they value the ongoing relationship more than the one-time sale. More

Mr. Griffen was very helpful and instrumental in my choosing Park Place as a dealer of choice. The vehicle (RX-350) is my 7th Park Place purchase and was in excellent condition, but experienced a batt choosing Park Place as a dealer of choice. The vehicle (RX-350) is my 7th Park Place purchase and was in excellent condition, but experienced a battery failure after I got it home. The Lexus service personnel responded very quickly and replaced the battery. More

We came from out of town having made a deal for the car on the phone. All the paperwork was ready so the transaction went smoothly and quickly. The car was in excellent condition with a full tank of gas on the phone. All the paperwork was ready so the transaction went smoothly and quickly. The car was in excellent condition with a full tank of gas for our drive home. Ed and Mark were both efficient and affable. The gift certificate for dinner was the icing on the cake. Thank you. More

My experience leasing my new car was outstanding. John was very friendly and his knowledge of the car was great. i will recommend John and the dealership to my friends. was very friendly and his knowledge of the car was great. i will recommend John and the dealership to my friends. More