Park Place Lexus Grapevine

Very good experience buying car sight unseen. It was all it was represented to be. Only glitch was slight difference in mileage on documentation and website and actual mileage due to Manager driving the veh it was represented to be. Only glitch was slight difference in mileage on documentation and website and actual mileage due to Manager driving the vehicle in the interim. Delivery was sooner than expected although truck driver not happy with my location in small coastal town in N. Fla. Sales person responsive and efficient. No bull or sales pitch/puffing. Would buy here again if have the right car for me. More

It was great working with Ed when we leased our 2012 RX 350. He explained everything well and has continued to follow up with us. 350. He explained everything well and has continued to follow up with us. More

From my first email to the delivery of the vehicle, Molly was extremely helpful and courteous. Her personal response to my email in a timely manner was what made me go to Park Place rather than Sewell in th was extremely helpful and courteous. Her personal response to my email in a timely manner was what made me go to Park Place rather than Sewell in the first place. I knew when I sat down with Molly I was going to leave that place with a vehicle. Molly was the salesperson I needed. She was great! I would definitely recommend her to others. Actually, I already have. Thanks Molly, YOU WERE AWESOME!!! More

Sales staff was friendly, responsive and straightforward. I purchased a Lexus GX long distance and picked it up when I arrived in Texas. Staff took the time to demonstrate how to work the navigations system I purchased a Lexus GX long distance and picked it up when I arrived in Texas. Staff took the time to demonstrate how to work the navigations system and other special features. More

We've bought numerous new and used cars from dealerships in Texas and Louisiana, some good experiences and some bad experiences, but we've never had a better experience than buying our Lexus SC430 from Russ in Texas and Louisiana, some good experiences and some bad experiences, but we've never had a better experience than buying our Lexus SC430 from Russell Young at Park Place Lexus in Grapevine. It's been the most straightfoward, cordial, and accomodating encounter we've ever had when buying a car. Brigette Ryan was extremely professional and courteous on the financial end, and Anhony Evans in Service has shown us exemplary courtesy and efficiency. We're looking forward to the next opportunity to work with Russell Young and the rest of the staff at Park Place. More

Ned was superb and fantastic to work with. He was diligent in getting everything prepared for my purchase of a 2012 RX 350 since I was all the way on the other side of town and couldn't get there unt diligent in getting everything prepared for my purchase of a 2012 RX 350 since I was all the way on the other side of town and couldn't get there until late evening. Also a very personable and knowledgeable salesman who was willing to stay after hours to explain all the functions of the new SUV. Kevin, the Finance Manager was also pleasant to work with..and had to stay after hours to complete my financing. I couldn't have asked for a beter person to handle my car purchase. Would definately recommend Ned to anyone interested in purchasing a vehicle from Park Place Lexus Grapevine! More

Ming was extremely helpful and very imformative. I enjoyed my purchase experience. The dealership was extremely busy the day we purchased our car, but Ming worked diligently to make the wait as minima enjoyed my purchase experience. The dealership was extremely busy the day we purchased our car, but Ming worked diligently to make the wait as minimal as possible. More

Ned did a truly outstanding job during the entire sales process, which took place over a couple days. He was informative, and spent a lot of time explaining the features of the car. We've never had a hyb process, which took place over a couple days. He was informative, and spent a lot of time explaining the features of the car. We've never had a hybrid, so we needed a lot of patience. He showed us around the service area so we would be familiar with that too. He was courteous and very professional. We felt very comfortable with our car purchase. Dorian also was very polite and professional, taking a call from us the night before we purchased the car, and stopping by to see us as we were making the purchase. He made us feel appreciated and valued. More

Ming Yang was very professional and helpful when I first talked to him on the phone, making my first visit seem as though I had know him before. Ming took me for a tour of the facility, introducing me to th talked to him on the phone, making my first visit seem as though I had know him before. Ming took me for a tour of the facility, introducing me to the service area and the people who would be taking care of me if I purchased a car from Park Place. He made me aware of all the benefits available through Park Place Lexus when service is being performed on my car and assured me that I can call him at any time to answer any questions regarding my car and it's features. Ming listened to my concerns about the overall costs and worked very diligently to meet my trade-in price objective and leasing payments. More

excellent buying experience. My wife was in the process of replacing her car. We shopped at several dealerships in the DFW metroplex and ultimately narrowed the field to Lexus and Mercedes Benz. Good news- of replacing her car. We shopped at several dealerships in the DFW metroplex and ultimately narrowed the field to Lexus and Mercedes Benz. Good news- Park Place owns dealerships near where we live. Both dealers did an outstanding job selling their product. Ultimately my wife was most comfortable with the Lexus ES . We are happy with our decision...no buyer's remorse. Excellent sales rep. Excellent facilities Excellent products More