Park Place Lexus Grapevine

During a visit to another "high end" dealership, I was very turned off by the aloofness of the employees and the dismissive attitude of the sales staff. My visit to Park Place Lexus was dealership, I was very turned off by the aloofness of the employees and the dismissive attitude of the sales staff. My visit to Park Place Lexus was nothing like that. From the receptionists at the front desk to John Shock (my awesome sales guy), and everyone else we met, everyone was professional and friendly. The staff at Park Place obviously work hard to build a welcoming, comfortable environment for customers. They gave me a fair price for my trade in and a good price on my 2007 Mini Cooper. I would definately recommend them to frineds and family in the market for a car. It was fun to buy a car from Park Place Lexus! More

Ed was extremely responsive to my Internet questions on the vehicle. After the initial information was provided I had my wife test drive the vehicle. Once I received confirmation my wife was happy with t the vehicle. After the initial information was provided I had my wife test drive the vehicle. Once I received confirmation my wife was happy with the vehicle, Ed and I had a phone conversation and within1 hour we had an agreed upon price that was definitely fair. All of this happened while I was at work on lunch! Save a ton of time and removed the haggle back and forth that I despise at other dealerships. Later that evening Ed prepared the vehicle for our pick up. We were running late and had some final things to do with our trade in vehicle. Ed met us at the location where our trade was with the new vehicle and help us out with finalizing that action. Then drove us back to Lexus to complete the transaction. Not only did it saved time but we did not have to have extra vehicles to drop off multiple cars. Tremendous customer support. The icing on the cake was in the effort Ed displayed to stay after hours when the dealership closed and walked us through the vehicle options, demonstrating features and answering every question. At no time did he try to rush through the demonstration. At the end of the night we knew we had made the right decision to work with Ed and Lexus! More

I previously thought car shopping was a painful and unpleasant experience but at Park Place Lexus Grapevine, it was painless and pleasant. I would recommend Park Place Lexus to anyone interested in a unpleasant experience but at Park Place Lexus Grapevine, it was painless and pleasant. I would recommend Park Place Lexus to anyone interested in a new car. More

Mike was very helpful and cooperative. It was a good buying experience with good service. I would buy my next car from Park Place Lexus. buying experience with good service. I would buy my next car from Park Place Lexus. More

We came in for service on another vehicle and while waiting, Troy Griffin approached us at the coffee machine, not to sell us anything, but to help us get a hot chocolate. From there, things progresse waiting, Troy Griffin approached us at the coffee machine, not to sell us anything, but to help us get a hot chocolate. From there, things progressed to looking at and test driving several different vehicles. Troy helped us through the features and answered our questions. He kept in touch just enough. We decided to buy and he smoothly handled the transaction. I appreciate his help and professionalism. The only negative was with the finance woman who had "personality zero". More

Our experience with John Schock was "first class"! We were directed to him through the service department and spoke to him several times for a month or so as he looked for a car that fit all o class"! We were directed to him through the service department and spoke to him several times for a month or so as he looked for a car that fit all of our requests. He was always knowledgeable, honest and open to take the time for us to weigh our options. When the right car came available, he made the process easy and fair for all parties. He was a pleasure to work with and I can not say enough about the dealership in general. I have been a Lexus Park Place Grapevine owner for over 7 years and did not think twice about buying any other car at any other dealership. First class all the way. Thank you. More

This was by far the best Car buying experience I've ever had. It was very fast and painless. We went about 4 rounds on the pricing, but it was very friendly and non-combative on both sides (mine and the d had. It was very fast and painless. We went about 4 rounds on the pricing, but it was very friendly and non-combative on both sides (mine and the dealership). It felt more like we were working together to make both sides happy - a true negotiation that took about 20-30 minutes. The finance team was great as well and explained everything to us. At the end of the day, I walked away with what I was looking for and was very happy with the people and the service. More

I have enjoyed my new car very much and have found Ed Stefanko to be very helpful and knowledgeable about Lexus vehicles. This is my 2nd Lexus purchase at Park Place. Stefanko to be very helpful and knowledgeable about Lexus vehicles. This is my 2nd Lexus purchase at Park Place. More

Ken was very easy to work with, not pushy and demanding as I have experienced in the past purchasing a vehicle. He took the time to explain how the car functioned and was so willing to explain any questio as I have experienced in the past purchasing a vehicle. He took the time to explain how the car functioned and was so willing to explain any questions I asked. The overall experience was very pleasant and am excited about purchasing a Lexus for the first time. I look forward to working with you in the future and appreciate all your help. More

i had another great experience with park Place Lexus and with John Schock. i highly recommend both. John is attentive and extremely helpful. this is our thrid Lexus leased throuhg John and the fifth from with John Schock. i highly recommend both. John is attentive and extremely helpful. this is our thrid Lexus leased throuhg John and the fifth from Park Place Lexus. More