Park Place Lexus Grapevine

The dealership environment was very friendly and professional. The facility was very clean and well organized. All questions were researched and answered quickly and accurately. professional. The facility was very clean and well organized. All questions were researched and answered quickly and accurately. More

I visited this dealership on March 24th to have a I visited this dealership on March 24th to have a routine oil change for my Lexus. I was given a loaner vehicle. I was informed that my car was read I visited this dealership on March 24th to have a routine oil change for my Lexus. I was given a loaner vehicle. I was informed that my car was ready to be picked up. I returned the vehicle on March 25th. I was told by the valet to head inside so that I could sign the paperwork for my car. I thought this was a bit unusual, because normally they will have someone walk around the car to verify that the loaner car was good. I went inside the service department. I paid for the service. I signed the paperwork. I then was approached by this man named Travis. Travis told me that he knew that there was a hail storm in my area. I thought it was weird that this guy was telling me about a hail storm. He then accused me of causing damage to the car. I was shocked. I told Travis that the loaner car was kept in the garage the entire time. He continued to accuse me of damaging the car. I left the dealership and called my insurance agent. My insurance agent asked me to go back and take pictures. I went back and approached the original person who checked me out. He then directed me to Travis. I asked Travis if I could take photos. Travis refused. I then asked Travis if was refusing me to take pictures. He said yes. I knew something was fishy. I hate to say this, but I truly believe I was mistreated because of my skin color. I didn't think this would happen at a supposedly reputable dealership. My advise is to stay away from this place. More

Dealership an salesman John HoslerDid great job.Great Dealership an salesman John Hosler Did great job. Great car & color selection on lot. The chance to drive both cars we were choosing between. He Dealership an salesman John Hosler Did great job. Great car & color selection on lot. The chance to drive both cars we were choosing between. Helped us chose right car for me! Knowledge help assistance in learning & setting up of Lexus car. Fun to learn benefits of driving a Lexus, 1st time buyer . More

Fernando offered us a great financing experience. He took the time to educate us on the process, diligently handle the paperwork and guide us along the steps to complete the purchase. His patient profession the time to educate us on the process, diligently handle the paperwork and guide us along the steps to complete the purchase. His patient professionalism was very much appreciated and I would highly recommend him to anyone in the market for a Lexus. More

Our 2nd purchase in 5 years from Sales Rep Danny Cantu. Quick, easy, and fun to work with. Great dealership! Great experience! Steve & Kathy B Quick, easy, and fun to work with. Great dealership! Great experience! Steve & Kathy B More

My visit at Park Place Grapevine was a very pleasant one! Silas was very professional, personable, and helpful. I am extremely happy with my purchase. Silas was very professional, personable, and helpful. I am extremely happy with my purchase. More

I have purchased 6 Lexus from Ezell. I have always found him friendly, knowledgeable and easy to work with! I will continue to purchase my cars from him! him friendly, knowledgeable and easy to work with! I will continue to purchase my cars from him! More

Great dealers Mr. Silas helped us as soon as we got there. Great Custumer service, I will definitely recommend my friends for future purchases. Thank you ! there. Great Custumer service, I will definitely recommend my friends for future purchases. Thank you ! More

My GX 460 purchase was smooth and quick, Joe was very professional and pleasant. He answered all my questions. He made my car buying experience easy, no pressure and was very knowledgeable. Thank You for professional and pleasant. He answered all my questions. He made my car buying experience easy, no pressure and was very knowledgeable. Thank You for taking care of me and my family! More

Smoothest and shortest car purchase I have ever been through. At no time did I feel pressured or like I was being held hostage. Great experience!! through. At no time did I feel pressured or like I was being held hostage. Great experience!! More