Park Place Lexus Grapevine

Dear Charles, I’m uncertain if this reply will actually make its way into your hands, but I hope it does. In response, let me say that my purchase experience at Park Place Lexus Grapevine far exc actually make its way into your hands, but I hope it does. In response, let me say that my purchase experience at Park Place Lexus Grapevine far exceeded simply enjoyable, and yes, exceeded my expectations! You have a secret weapon in the Grapevine branch, her name is Amy Fink. I was casually browsing through online offerings for a used Cadillac SRX and spotted the offering there. I live in Lubbock, 350+ miles east, but the car perked my interest, so I called. Ms. Fink took my call and from that moment on, I became more and more impressed. Every question, every request, was met quickly and she made multiple trips to visit the car and verify details, take pictures and make videos that I used to make the decision. The only issue I had was getting to Grapevine via airplane, where Amy said she would pick me up and take me to the dealership to buy the car. Easy Peasy. Problem was then exiting Ft. Worth in 18 lanes of 80 MPH traffic to make my way west and home. Not my idea of a good time on the freeway. I jokingly asked Amy if y’all (I’m from Denver, CO, just learning to speak Texan) had a delivery service. She quickly replied that she would personally deliver the car if I would only furnish her a plane ticket back to DFW (which I agreed to). Saved the day and the sale, not sure if I would have purchased the car because of the trip back. We arranged a meeting place in Lubbock, Amy arrived on time, with the car in beautiful shape (kudos to the prep team), we closed the deal and I got her to the airport for her return trip. Personable, professional, knowledgeable and provided the best experience (and I’ve had many) I ever had buying any car! Truly an asset to your Dealership. She’s a winner! Thanks, Tim Rash More

Purchased a 2023 ES 300h. Ezell Williamson, the sales experience manager, was the most professional salesman we have ever dealt with and I have purchased tons of new cars over Ezell Williamson, the sales experience manager, was the most professional salesman we have ever dealt with and I have purchased tons of new cars over my lifetime. And, we appreciated his business acumen and how he processed the deal for a win-win for both parties. Plus, we drove up from Houston, had an appointment, test drove the vehicle, and consummated the deal in a timely fashion. Lexus vehicles practically sell themselves; however it takes folks like Ezell to manage the process and put the customer at ease. Do your research, decide on your vehicle model, trim, colors, options, and then let Park Place Lexus provide "The Pursuit of Perfection". More

Fred in service was efficient, friendly and kind. Terrific to work with. Sandy and Fred Arrington Terrific to work with. Sandy and Fred Arrington More

Personnel I interacted with was very courteous from the moment I drove my vehicle into the service department area. Service provided by Jeffrey Perez was outstanding. He was very thorough and caring; ma moment I drove my vehicle into the service department area. Service provided by Jeffrey Perez was outstanding. He was very thorough and caring; making sure I understood and felt comfortable with the amount of work needed to be performed on the vehicle. I was extremely pleased with the way I was treated. More

Coming back over 4 times, everything so perfect, I couldn't be happier. Fred Guiette, what can I say? Professional, understanding,, made everything easy and so smooth. I didn't wait too long.. couldn't be happier. Fred Guiette, what can I say? Professional, understanding,, made everything easy and so smooth. I didn't wait too long.. More

Coming back over 4 times, everything so perfect, I couldn't be happier. Fred Guiette, what can I say? Professional, understanding,, made everything east and so smooth. I didn't wait too long.. couldn't be happier. Fred Guiette, what can I say? Professional, understanding,, made everything east and so smooth. I didn't wait too long.. More

an absolutely wonderful experience working with Dennis Velasquez. When in the market for a new vehicle, I usually research for weeks, test drive a few, research and obsess for a few more weeks, then may Velasquez. When in the market for a new vehicle, I usually research for weeks, test drive a few, research and obsess for a few more weeks, then maybe make a decision to purchase a car. With Dennis, the whole experience was so wonderful. Knowledgable, professional, etc. etc. I can't say enough good things about Dennis. I looked at new vehicles, I found a certified used one at this location. Dennis did not try to steer me to the new models once I found the car I liked. Great paperwork, etc. experience. I signed on the bottom line that same day!!! Best car buying experience I've ever had. LOVE my new Lexus RX 350. loved the Park Place Experience. thank you Dennis More

Park Place Lexus Grapevine is heads and shoulders above the rest. No pressure and honest as the day is long. Ash was a wonderful sales rep who got me into my new 2022 RX 350. So proud to be part of the the rest. No pressure and honest as the day is long. Ash was a wonderful sales rep who got me into my new 2022 RX 350. So proud to be part of the Park Place Family. More