
Park Place Lexus Grapevine
Grapevine, TX
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Coming back over 4 times, everything so perfect, I couldn't be happier. Fred Guiette, what can I say? Professional, understanding,, made everything east and so smooth. I didn't wait too long.. couldn't be happier. Fred Guiette, what can I say? Professional, understanding,, made everything east and so smooth. I didn't wait too long.. More
an absolutely wonderful experience working with Dennis Velasquez. When in the market for a new vehicle, I usually research for weeks, test drive a few, research and obsess for a few more weeks, then may Velasquez. When in the market for a new vehicle, I usually research for weeks, test drive a few, research and obsess for a few more weeks, then maybe make a decision to purchase a car. With Dennis, the whole experience was so wonderful. Knowledgable, professional, etc. etc. I can't say enough good things about Dennis. I looked at new vehicles, I found a certified used one at this location. Dennis did not try to steer me to the new models once I found the car I liked. Great paperwork, etc. experience. I signed on the bottom line that same day!!! Best car buying experience I've ever had. LOVE my new Lexus RX 350. loved the Park Place Experience. thank you Dennis More
Park Place Lexus Grapevine is heads and shoulders above the rest. No pressure and honest as the day is long. Ash was a wonderful sales rep who got me into my new 2022 RX 350. So proud to be part of the the rest. No pressure and honest as the day is long. Ash was a wonderful sales rep who got me into my new 2022 RX 350. So proud to be part of the Park Place Family. More
Love Lexus Park Place Grapevine! Have been dealing with them for 18 yrs. Amy Fink helped me with my new car this week [3rd Lexus] What a pleasure to work with her. She is so persona Have been dealing with them for 18 yrs. Amy Fink helped me with my new car this week [3rd Lexus] What a pleasure to work with her. She is so personable & very professional. Never had a question she didn't have the answer to. Highly recommend Amy if you're looking for a new beauty!! More
Park place Lexus provide a stellar used car buying experience! I went in with my own financing and was out the door in 3 hours no games no, high pressure selling, just good honest quick work. My sales experience! I went in with my own financing and was out the door in 3 hours no games no, high pressure selling, just good honest quick work. My salesman Rob Herring was very professional and personable, I highly recommend Rob for all your used car buying experiences. Will do business here again. More
Dealership continues to delay car wash opening due to cold weather & Covid. Really! Other dealerships are open including Sewell & Grapevine BMW. cold weather & Covid. Really! Other dealerships are open including Sewell & Grapevine BMW. More
Our service was horrible and I will not return to grapevine location after this mishap. The service center damaged all 4 of my wheels and claim the damage was already there because it’s “smooth to th grapevine location after this mishap. The service center damaged all 4 of my wheels and claim the damage was already there because it’s “smooth to their touch” however, it wasn’t and was not even notated in their own walk around. Simply put, damage was not previously there. The service manager, Travis, was not helpful he just insisted on his own made up scenarios as to how the damage “may have” happened. Instead of practicing honesty, Travis would rather cover up his departments failures and blame the customer. This customer service experience has been tacky, distasteful, degrading, and expensive, as I will be put out for the cost it takes to repair damaged caused by your service center. Jordan Case should definitely be made aware of who he has representing his business. More
This was the most Pleasant experience we have ever had purchasing a new car. Fernando Diaz-Marquez went a lot more out of the way to help my wife have a Wonderful buying experience. 4 thumbs 👍 up to Fern purchasing a new car. Fernando Diaz-Marquez went a lot more out of the way to help my wife have a Wonderful buying experience. 4 thumbs 👍 up to Fernando. He has made a long term Client out of my family and we are recommending him to all our friends and family. More
Our experience with Park Place was a great and welcoming experience. I personally want to Thank Becky Gustafsson for not only her professionalism but also her great personality when we purchased our car. Th experience. I personally want to Thank Becky Gustafsson for not only her professionalism but also her great personality when we purchased our car. This is something me and my wife will never forget. we are very Happy about purchasing our vehicle from Park Place a will be Looking forward to doing business with them in the future. The Landrys. More
When I took my car in for the 18 month service I still had an issue with rough shifting, so they took extra time to do tests and the outcome was to replace the entire transmission on my car. It drives li had an issue with rough shifting, so they took extra time to do tests and the outcome was to replace the entire transmission on my car. It drives like a dream again now. Lexus stands by its product!!! A big shout out to Zane Sommer too. Although he was not my salesman on this car, he continues to find me if I am in the dealership to say hello and check on my experiences. More