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Park Place Lexus Grapevine

Grapevine, TX

4.8
2,341 Reviews

901 E State Hwy 114

Grapevine, TX

76051

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Showing 2,341 reviews

December 15, 2022

Coming back over 4 times, everything so perfect, I couldn't be happier. Fred Guiette, what can I say? Professional, understanding,, made everything east and so smooth. I didn't wait too long.. More

by Kevin Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Guiette
October 04, 2022

an absolutely wonderful experience working with Dennis Velasquez. When in the market for a new vehicle, I usually research for weeks, test drive a few, research and obsess for a few more weeks, then may More

by Carsuego
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Velasquez
September 02, 2022

Park Place Lexus Grapevine is heads and shoulders above the rest. No pressure and honest as the day is long. Ash was a wonderful sales rep who got me into my new 2022 RX 350. So proud to be part of the More

by jim2003flee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash Afrouzi
September 02, 2022

Love Lexus Park Place Grapevine! Have been dealing with them for 18 yrs. Amy Fink helped me with my new car this week [3rd Lexus] What a pleasure to work with her. She is so persona More

by mkmars
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Fink
August 04, 2022

Park place Lexus provide a stellar used car buying experience! I went in with my own financing and was out the door in 3 hours no games no, high pressure selling, just good honest quick work. My sales More

by Simonbhamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Resch, Rob Herring, Nathan Henry
February 17, 2022

Dealership continues to delay car wash opening due to cold weather & Covid. Really! Other dealerships are open including Sewell & Grapevine BMW. More

by Dawnsmith1
Customer Service
Recommend Dealer
No
Employees Worked With
Reception & Service
Feb 23, 2022 -

Park Place Lexus Grapevine responded

Thank you for your feedback, Dawn. We hope to reopen our car wash soon. Please give us a call to discuss your concerns at (817) 310-9671 when you get a moment. You may request to speak with Aaron Young, our Service Manager. Thank you.

February 14, 2022

Our service was horrible and I will not return to grapevine location after this mishap. The service center damaged all 4 of my wheels and claim the damage was already there because it’s “smooth to th More

by Kyserj2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Tittle
Feb 18, 2022 -

Park Place Lexus Grapevine responded

Greetings and thank you for bringing this to our attention. A representative from our management team has reached out to you to assist you and address your concerns. If for some reason you haven't spoken to anyone, please give us a call at (817) 310-9671 and request to speak with Aaron Young, our Service Manager. Thank you.

Feb 18, 2022 -

Kyserj2015 responded

I have spoken with Aaron Young and i am greatly appreciative for his professional mannerisms and concern. I feel Aaron Young values his position in management and even more so takes pride in serving customers to the best of his ability. Kudos to Aaron for his patience and time taken to turn a terrible experience around for us. Also, Jonathan Hernandez has been a exceptional during the process as well.

September 18, 2021

This was the most Pleasant experience we have ever had purchasing a new car. Fernando Diaz-Marquez went a lot more out of the way to help my wife have a Wonderful buying experience. 4 thumbs 👍 up to Fern More

by llm_allen1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Puricelli, Fernando Diaz-Marquez
August 31, 2021

Our experience with Park Place was a great and welcoming experience. I personally want to Thank Becky Gustafsson for not only her professionalism but also her great personality when we purchased our car. Th More

by cherann48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Gustafsson
August 12, 2021

When I took my car in for the 18 month service I still had an issue with rough shifting, so they took extra time to do tests and the outcome was to replace the entire transmission on my car. It drives li More

by PIPHIMARY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Afrouzi, Zane Sommer
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