Park Place Lexus Grapevine

I am incredibly disappointed with the service I received at the Lexus service department in Grapevine. As a loyal Lexus customer, I expected a much higher standard of professionalism and care. Unfortunately at the Lexus service department in Grapevine. As a loyal Lexus customer, I expected a much higher standard of professionalism and care. Unfortunately, my recent experience fell far below those expectations. I had scheduled an appointment for service and reserved a loaner car ahead of time. I arrived promptly at 1:15 PM, but while other cars were serviced quickly, mine was ignored. After waiting for some time, I asked the front staff about the delay. They told me that I didn’t have a service advisor and would need to wait until someone was available. I had to ask three times, as I was on my lunch break and had upcoming meetings. Eventually, Juan came over, but it was clear he was reluctant to assist. His demeanor was rude and unprofessional. When he finally took me to his desk, I explained that I was there for a simple oil change. Instead of accommodating my request, he tried to upsell additional services. I reminded him that I had already spent $15,000 at Lexus 11 months ago and didn’t need unnecessary services like a coolant replacement, which I had already completed. To make matters worse, when I mentioned the loaner car I was promised, Juan dismissed me with a curt tone, saying none were available. He asked me to wait again, showing no regard for my time or situation. Frustrated, I left. What made this experience even more disappointing was the clear disparity in how customers were treated. It seemed that because I drive an older car, my service was deprioritized, while other customers with newer vehicles were assisted promptly. I’ve owned Porsche, Mercedes-Benz, Acura, and BMW vehicles, and I’ve never encountered such unprofessional service from any other dealership. This experience was unacceptable, and it has tarnished my perception of Lexus’ commitment to customer care. I hope the service team at Grapevine takes this feedback seriously and improves their professionalism, responsiveness, and overall service quality. More

Critical Review of Park place Lexus Grapevine Salesman - Shon I had an extremely frustrating and disappointing experience with Shon, a salesman at a Lexus dealership. From the start, it was clear that he Shon I had an extremely frustrating and disappointing experience with Shon, a salesman at a Lexus dealership. From the start, it was clear that he lacked both knowledge and professionalism. He didn’t know anything about the vehicle he was trying to sell me, and when I asked about the car’s features, instead of providing answers, he kept deflecting. He told me someone else would explain the car to me later — but I needed to know what I was buying before committing. After several requests for clarity, he said “tell me what’s important for you to have and I’ll tell you if it’s on the car” — an incredibly lazy response from someone who should know the product inside and out. The paperwork process was even worse. He had me sign documents that he could not explain, including a blank affidavit. When I asked for clarity, he couldn’t justify why it was needed or how it would be used. This felt careless and unprofessional, especially considering the importance of legal documents in such transactions. On top of that, he failed to secure a required document for my trade-in. Days after the purchase, I received a frantic call from him, saying I needed to urgently sign something for them to process my trade-in. When I couldn’t call back immediately, I asked him to send the document by email, but it never arrived. I checked my email throughout the day and evening, yet there was no sign of the promised document. The next day, I followed up again, only to have him ask for my email address — which I had already given him. Still never received an email but he continued to send harassing texts throughout the day asking why I wasn’t calling him back, and when I told him I had been in meetings all day and promised to send it to him before the end of the day, he became more impatient and claimed he had contacted me on Monday, a day earlier than he actually had, likely to avoid getting into trouble with his manager for mishandling the process. Overall, Shon was phony, dismissive, and entirely unprofessional throughout the entire process. His lack of product knowledge, mishandling of paperwork, and relentless badgering made this the worst car-buying experience I’ve ever had. Despite claiming he’s been in the business for 17 years, it was clear he didn’t know the documents he was having me sign, let alone the car he was selling. I strongly advise against working with him. If you’re considering purchasing a vehicle from this dealership, it would be in your best interest to seek assistance from another salesperson. Doing so will spare you the time, frustration, and inconvenience of dealing with someone who appears both unprepared and unwilling to fulfill their responsibilities effectively. More

Mike Moore is an excellent salesperson to work with! He's accessible, patient, quick to respond, flexible. It would be hard to go to someone else for a Lexus in the future. He's accessible, patient, quick to respond, flexible. It would be hard to go to someone else for a Lexus in the future. More

5th we have bought from John and as usual, a very enjoyable experience. I will use this dealership and Jon again in the future. enjoyable experience. I will use this dealership and Jon again in the future. More

David was a great salesperson, answered all my questions and helped me get a great deal on my pre-owned lexus. and helped me get a great deal on my pre-owned lexus. More

Mike was great and he helped answer all of my questions. His years of experience shows through his knowledge and professionalism. His years of experience shows through his knowledge and professionalism. More

Excellent customer service; knowledgeable; clean and modern area; reasonably fast service; good follow up and always ready to solve and resolve any issues I may have. modern area; reasonably fast service; good follow up and always ready to solve and resolve any issues I may have. More

Randall was very nice and accommodating. Zane gave me a great price for my trade in and the process was not too long Zane gave me a great price for my trade in and the process was not too long More

I was able to work with Pete and Rob to help with my trade in and purchase. The entire team was able to answer my questions, work around my schedule and delivered a smooth process. I always hear about w trade in and purchase. The entire team was able to answer my questions, work around my schedule and delivered a smooth process. I always hear about what a pain buying a car can be and I can say from start to finish working with the Park Place team was pleasant. I’d recommend anyone looking for a car reaching out! More

I love Park Place, everyone is so helpful and friendly and our sales professional, Ash Afrouzi, was outstanding. Thorough, but never pushy. and our sales professional, Ash Afrouzi, was outstanding. Thorough, but never pushy. More