Park Place Bodywerks

Do not trust Park Place Porsche. I allowed my car to Do not trust Park Place Porsche. I allowed my car to be repaired there after an accident. I specifically told the service contact (Antwon) and the Do not trust Park Place Porsche. I allowed my car to be repaired there after an accident. I specifically told the service contact (Antwon) and the insurance adjuster at the same time, that the convertible top had been left open for three days in the rain by the tow company. I told them to pay attention to the stereo and navigation system. Park Place returned the car to me with a broken stereo and navigation system, the driver door does not shut properly, and there was a blemish in the leather of the steering wheel. Then while attempting to fix the aforementioned problems, they damaged my steering wheel and returned the car with yet another problem. I brought it to their attention and they accused me of causing the damage. The Twin Turbo Conv. 911 in question gets driven maybe one day a week to take my daughter to school and then back home where it gets parked in its own garage. The car was in no one’s custody other than mine… I did not damage my steering wheel. It is obvious with close inspection that it was damaged by some hard sharp object due to a crease in the soothe surface. The damage was noticed after they had worked on the steering wheel in the area where the airbag was replaced. Yet, Paul Chadwick (Body Shop Mgr.) insisted that I was at fault and had damaged my steering wheel. I immediately went to the Park Place Porsche service area where I met with Jenny Drummund (super nice Service Mgr.). I ask the name of the Gen. Mgr. and to speak with him. I was told that it was Patrick Houston (Gen. Mgr.) and he was busy. I left my name and number at 10:30am on Tues. June 11, 2013, which was relayed to him as verified by Jenny. In the meantime, I made contact with my insurance adjuster. He emailed all the photos of the area of the steering wheel in question, that I allegedly marred and damaged after the stellar Park Place Porsche service repair. You can easily discern a mar / gouge on the steering wheel after the airbag repair. (photo {d56c3a57-1b7d-402c-8a57-5fe7f1e8d82f}.jpeg) The photo was taken previous to the car being delivered to me after the initial repair. I simply did not catch the additional mistake in Park Place Porsche repair quality. My attention was focused on my door not shutting correctly and the stereo and navigation system not working. It is fair and reasonable to believe that the steering wheel was damaged during the airbag repair. I called to verify before writing this that Jenny did indeed deliver the message to Patrick Houston. Jenny answered in the affirmative, for the second time, that she did deliver the message. Sorry to pester Jenny. As of close of business Thur. June 13, 13, I have not received a return call and my steering wheel goes on blemished and scraping my hand if I drive that car. I wrongly had the expectation of a higher standard in the treatment of my Porsche by Park Place Porsche dealership than that of my Toyota and Chevy dealers. The service is better at the Toyota and Chevy dealers I use for repair work on other cars our family own. I really expected more quality and professionalism from a Porsche dealer. Park Place Porsche has fallen down on the job on really mundane tasks that were stated in advance as well as after work. Anyone can make a mistake, but to wrongly blame the client (Ref. Photo pre-client delivery) and do a bad job, takes the fun out of Porsche ownership. Park Place Porsche did a bad job repairing my car. The fun of owning a Porsche has been blemished by Park Place Porsche. How can you trust the critical / structural part of the repair when they have such little regard in obvious areas of car repair. Save time and aggravation by doing business at a non-Park Place owned dealership. They pay lip service but do not seem to have integrity. KB More

Brandon Gillespy is excellent. Very knowledgable and attentive. Manages expections exceedingly well. Projected costs were accurate and very fair. I recommend Brandon whenever I have the chance. The qual attentive. Manages expections exceedingly well. Projected costs were accurate and very fair. I recommend Brandon whenever I have the chance. The quality of repair by Bodywerks is excellent as well. I would not hesitate to utilize this dealership for vehicle repair. More

Absolutely terrible service. I bought in my car for repairs expecting excellent service and work from a certified Mercedes body shop. My repair advisor, Michael Dagenhart, did a below average job of re repairs expecting excellent service and work from a certified Mercedes body shop. My repair advisor, Michael Dagenhart, did a below average job of responding to emails or phone calls about questions regarding when to bring in the car and updates on when it would be finished. Basically, he is impossible to reach until he finds his own time to call you. In the end, he did work hard to help however he could. After picking up my car, I noticed they had ripped a hole in my floor mat which was not there before. I spoke to Michael about this, and he spoke to his manager Paul (I don't know his last name but would love to find out). Paul absolutely refused to help in any way, and when I asked to speak to his boss, he said he IS the boss of Park Place Bodywerks. He then threatened to park my car in the back until I pay my deductible. Calm down buddy, I'll pay the deductible once you compensate me for ripping up my floor mats. We spoke again, and I asked him if he is positive there is no one else I could discuss this with. He said there is, and he introduced me to his boss (yes, the real boss) where I then realized Paul lied to me. This is the type of unprofessional service you can expect at this shop. His boss agreed to compensate me for the floor mats by taking a little off the deductible, which I happily agreed to. Overall, the work on the car is fine, but the service is slow, unresponsive, untrustworthy, pays no attention to detail, and just down right rude. I won't be taking my business here again. (The actual Park Place Motorcars dealership, however, is excellent. The service department is polite and very helpful, in fact, the exact opposite of the body shop.) More

My experience was mixed but in the end, Park Place did what it took to make me a satisfied client. The General Manager at Bodwerks (Eric)made promises to resolve the customer service issue that I had and what it took to make me a satisfied client. The General Manager at Bodwerks (Eric)made promises to resolve the customer service issue that I had and did exactly as promised. It is a challenge in the business world to meet deadlines and reach consumers expectations but Park Place focus on service makes them stand out in the crowd of auto dealers in Dallas. - Charles Morton More

Greg was wonderful and kept me informed through the entire process following my accident. We had to deal with 2 insurance companies, 3 adjusters and countless twists and turns during the repair proce entire process following my accident. We had to deal with 2 insurance companies, 3 adjusters and countless twists and turns during the repair process. Although the whole process took three months, I felt that Greg was my advocate the entire time and cared about me, as the customer. He sent me pictures during the repair process and was very responsive to my calls and emails. It could not have been a better experience... More

My experience this time around was awesome with a great service representative Antwan Collins. He was very concerned with my situation and took good care of me with my questions about repairs and kept me u service representative Antwan Collins. He was very concerned with my situation and took good care of me with my questions about repairs and kept me updated on inspection by my insurance company State Farm. I would highly recommend him to anyone as a service rep. More

The entire crew at Park Place Bodywerks is outstanding. Their customer service far surpasses my experiences with other facilities. I greatly appreciate this level of service and will continue to bring my Their customer service far surpasses my experiences with other facilities. I greatly appreciate this level of service and will continue to bring my vehicles to them when needed. More

We had our car repaired twice in the last 6 months at the body shop and had a great experience on both occasions. Brock took care of us both times and did a great job of keeping us informed during the proce body shop and had a great experience on both occasions. Brock took care of us both times and did a great job of keeping us informed during the process and helped us with the negotiations with the insurance companies. The car looks like it has never been in an accident! I would recommend Park Place Bodywerks to anyone who will listen. More

Chris maintained excellent communication with me during the repair process and my car looks amazing. He saved me time by dealing with my insurance company and making sure everything was taken care of. the repair process and my car looks amazing. He saved me time by dealing with my insurance company and making sure everything was taken care of. More