Park Ford of Mahopac, Inc.. - Service Center

This is for service only.I never bought a car from them. This is for service only. I never bought a car from them. At least the parts dept. calls when you order something. I dropped off my car thursday nig This is for service only. I never bought a car from them. At least the parts dept. calls when you order something. I dropped off my car thursday night after hours for my friday 8:40am appointment. Brought car in for volunteer recall of door latches, non responsive intelligent access door handles and a stripped rdu fill plug. Asked for a call on the intake sheet. They gave a texting number for questions but they never updated. But got a voice message about a 1/2 hour after my last text when they were closed. If i got the info when i asked i would have set another appointment or gave the go ahead to do the work. I think this is my third review and there is always something that goes wrong. They just cant string it together. I think the first time it was waiting 10min. to pay, then it was forgetting to put back my lug nut key and keeping me on hold until the call was disconnected. And now not even calling to say the car is ready or even updating me via text. But to be honest, even if everything went well, I could only give them 4 stars at most. The parking lot is overcrowded with no designated service or parts parking spaces. No designated waiting room. They don't wash and vacuum your car when in for service. They probably need a separate facility for parts and service. More

They are very friendly and helpful. I would recommend them for all your service needs . This is my second truck from them and a very happy them for all your service needs . This is my second truck from them and a very happy More

2/22/21-Do not be fooled by the nice guys routine, took new Ford Explorer ST in for oil change and tire rotation. After 1 1/2 hours told service was done,I had prior curb rash scratches on my front passen new Ford Explorer ST in for oil change and tire rotation. After 1 1/2 hours told service was done,I had prior curb rash scratches on my front passenger rim and found the same rim still in the same location on the vehicle. Spoke with sales manager Anthony Gauldino who went to speak with the service manager whose name i did not get. The sales manager told me he watched the mechanic rotate my tires as I showed him that the same rim was in the same spot. I showed him al the other rims were in excellent condition and the front passenger side was the only one damaged showing that the tires were never removed and rotated. The service manager told me I was lair. I then spoke with the sales manager Gauldino again and he made the mechanic rotate the tires, no apology from the service manager who could have simply said the mechanic forgot to do the tire rotation instead of calling me a liar to my face when the proof was in the evidence that the damaged rim was still in the same spot. Do not trust this dealership, I also while in the waiting area listened as some poor guy with 100,000 miles on his vehicle was being charged over $800 for a set of brake pads, new rotors and a tie rod . the only reason I was using this dealership was because the oil changes were to be of no cost as a new vehicle promotion on a points system. I will not use any Ford dealership again and I will never buy another Ford vehicle again as a result of this incident. More

Everything was done as expected. Very efficient. I would suggest one additional process during COVID... when checking in, take the forehead temperature. I think I was asked the routine questions about trav suggest one additional process during COVID... when checking in, take the forehead temperature. I think I was asked the routine questions about travel outside NY, just don't recall. More

They seemed good in the beginning and then lied to us twice. OEM is not Ford Motor Craft. Breaks by FMC are $38 on Amazon. However, OEM Ford Lincoln ones $79! They did not put in OEM but instead used twice. OEM is not Ford Motor Craft. Breaks by FMC are $38 on Amazon. However, OEM Ford Lincoln ones $79! They did not put in OEM but instead used cheap xxxx Motor Craft. Now my Livery vehicle is covered in break dust and has to be cleaned everyday and in between customers. This is unacceptable. They refused to change it to what was asked and paid for! Horrible experience. I’ll NEVER go back there. More

I am completely satisfied with this dealer, both for sales and service. I have owned three fords and never have I had a problem or complaint with the service that I received. sales and service. I have owned three fords and never have I had a problem or complaint with the service that I received. More

Very efficient and friendly staff. Work was done in less than an hour. Waited for the work to be done, Very Covid friendly seats spaced apart. than an hour. Waited for the work to be done, Very Covid friendly seats spaced apart. More

The service department was awesome. They were Professional and knowledgeable I would recommend Park Ford to anyone who needs service to their vehicle Also recommend them if buying a vehicle Professional and knowledgeable I would recommend Park Ford to anyone who needs service to their vehicle Also recommend them if buying a vehicle More

Spoke to Dino in service. He was very friendly and helpful with setting up my appointment. They are honest, priced fairly and will go that extra mile when you are in a bind. I’ve called with a concer helpful with setting up my appointment. They are honest, priced fairly and will go that extra mile when you are in a bind. I’ve called with a concern in the past, and Dino has said to come by and he’d take a look to make sure all was safe to drive. I feel confident taking my car there for repairs. More

A professional dealership with top notch employees. Always exceed my expectations ! They handled every aspect from start to finish perfectly , I highly recommend Park Ford for all your car needs Always exceed my expectations ! They handled every aspect from start to finish perfectly , I highly recommend Park Ford for all your car needs More