Park City Ford - Service Center

my car has been sitting in the lot for 3 weeks now still waiting on a part that is supposed to be American made...called yesterday to verify status (obviously sent to voice mail) to which instead of contact waiting on a part that is supposed to be American made...called yesterday to verify status (obviously sent to voice mail) to which instead of contacting my number they call my daughter, did not even know that my car was on the lot...stating that the part was "rushed as urgent"...inquired as to a loaner and was told they have not had one on site for the past month...saying the car is safe to drive if I want to pick up they will contact me when the part arrives, can I really trust this or them to do so? worried if I take my car I will get stuck with a worse situation! More

This place has a work culture problem! My car displayed a "Stop Safety Now" while in my driveway, on 6/15 at 8AM. First problem: I called the dealership (David) to ask for a tow and was t My car displayed a "Stop Safety Now" while in my driveway, on 6/15 at 8AM. First problem: I called the dealership (David) to ask for a tow and was told my vehicle was passed the Ford Roadside Assistance so to call a local tow truck. This was wrong information: Ford has a 5yr and 60kmi Roadside assistance and my car is 2 yr / 45kmi. Now I am stuck trying to get reimbursed by Ford. Second problem: Car is towed and it takes an hour and a half wait to get my car in the system and proper notes taken for the technician. Seriously, even busy, 90 min standing there is ridiculous. Third problem: Nothing, no call, no email until I actually called on Thursday. Yes, from Monday 10AM to Thursday 4.30PM, nobody worried that some owner was without his vehicle and might need to know something about it Fourth problem: so I called. Mind you, every call to service goes straight to Voice Mail. If you stand in the Service area, you will notice the phone never rings. You have to call sales to get a live person on the phone, then ask for service, then maybe you will be lucky that the call does not go to voicemail. Result of the call, a sensor is ordered and I should get a call the next day, Friday Fifth problem: you guessed it, the call did not come Friday, nor did it Monday and even less so Tuesday. So I had to call Sales, go through the exercise to get a service person on the phone, who proudly tells me my car is ready. Why had I not been called already? Anyway, it took 8 days to diagnose and change a MAP sensor. Lord almighty, what is it going to be when it is a complex diagnosis or part? Sixth problem: I went home, 10 mi, then the next morning, Wednesday, 3 mi from my house, the car breaks down again. Same "Stop Safely Now". Had to get a second tow. Seventh problem: The car was repaired within 48hr. And here is the thing: the intake manifold was leaking. Which means the first repair (MAP sensor) was wrong. The MAP sensor information that pressure was outside what it should be was correct, and this sensor did not need change. If the troubleshooting had been done right the first time, I would not have wasted so much time getting a second tow and all. 8th problem, I had asked what about my towing fee. After all, these are warranty repairs and I was covered by Roadside. I was told that I had to take that to Ford Customer Service and there nothing they can do. Great, steer the customer wrong and let him deal with Ford directly afterwards Last but not least, this is a culture issue. At no time have I heard any proper explanation for the multiple problems, besides "we're short handed". Newsflash, if you are short handed for 2 weeks, this is not a temporary problem, it is a chronic one and structural measures are needed. Brad Tobin is doing as much as possible but he gets no help and does so much that a lot ends up slipping through the cracks. When I could not get anyone on the phone without going through multiple automated menus and having to call Sales, I emailed the President directly, telling him there was a problem. You guessed it, I got no answer. In comparison, I emailed the president of a Ridgefield dealer I bought a car from before and had an answer within 24h. So yes, the guy at the top is just not instilling the right culture of prompt communication, customer first or detailed work. Total cost of all this: $300 for tows, $400 for mileage on another vehicle for the 9 days my vehicle was at dealer, not counting time lost. Conclusion: I cannot recommend going there for repairs, diagnosis was wrong, communication is non existent and repair times are atrocious. More

Great service Dept Im not a review kind a guy but I had to write this one. This was the 2nd time we took one of our company trucks to Park City Ford for service. And I h Im not a review kind a guy but I had to write this one. This was the 2nd time we took one of our company trucks to Park City Ford for service. And I have to say the people there are Super. From the phone call to schedule the appointment to cashing out the people were professional. I run a Plumbing and Heating Company and im always looking for that WOW factor in service and i found it there. Thanks Steve Voccola Your Plumber New England Plumbing And Heating More

Great Service! I recently had my 100 Thousand mile service performed by Park City Ford. John Calzone was my service writer, and he was professional, knowageable, cu I recently had my 100 Thousand mile service performed by Park City Ford. John Calzone was my service writer, and he was professional, knowageable, curtious. The service took approximatly 2hours. The workmanship and the price both were fantastic! I would recommend John Calzone and Park City Ford to everyone! Great Service! JCL More

Unwilling to solve problem. New problems arise from service Terrible service location! I will remove this negative review if they help me with a very simple issue! Every time I come here I leave with another Terrible service location! I will remove this negative review if they help me with a very simple issue! Every time I come here I leave with another headache with my truck. They replaced my radio over a year ago and since then the controls don't work correctly or reliably (change the volume and it skips a track, sometimes won't turn on at all). I can't get the Sirius Radio set up again. The ID number they gave me for the radio didn't work and Sirius said I had to take it back and have the service department call them. They we're going to charge me a minimum of $135 for the tech to look at it. It shouldn't matter how long ago or how many miles it has been, nothing has changed, and I hesitated to bring it back for them to get it right because I knew it would be a headache. I had previously told them multiple times that things still weren't right and if they do manage to fix the issue something else is wrong or not put back together properly or they scratched the interior, and I don't trust them. However, they are the only people who hold the key to getting the satellite radio working, and it would be nice to have that for a long trip. More

Fantastic customer service I have been a customer of park curtly ford for around 15 years now and have never had a bad experience. It's nice when you bring your vehicle in for s I have been a customer of park curtly ford for around 15 years now and have never had a bad experience. It's nice when you bring your vehicle in for service they know your name when you walk in. Most recently we purchase a new explorer that ended up needing a repair and then another repair a few weeks later. The second time no loaners were available so they rented a vehicle for us. Throughout the purchasing process I had multiple questions and called a few times over the days following the initial sit down and each time Justin and Jason flint were very helpful. More

I went to this Ford Service Center due to a steering colum recall from the Ford Motor Company. The representative at the counter seemed to be annoyed by my appearance and with a delayed reaction asked m colum recall from the Ford Motor Company. The representative at the counter seemed to be annoyed by my appearance and with a delayed reaction asked me how can I help you. I told him I needed my Crown Vic service due to a recall. He ask me for a authorization recall number and that I needed to make an appointment first. He then told me that he will not be able to look at the vehicle in four days. This is the worst Dealership Service Center ever!. They have no concern for your safety. This was unacceptable. I was able to bring the vehicle to Stamford Ford and they repaired the steering that same day. More

Take 3 times as long as necessary for repairs, slow moving in the office as well, and no niceties. If you haven't spelled out exactly what you want and left your car there over night, forget about it, moving in the office as well, and no niceties. If you haven't spelled out exactly what you want and left your car there over night, forget about it, because they are not going to be proactive. More