UPTOWN Chrysler Dodge Jeep Ram FIAT - Service Center

Elvis did a great job on my last visit and I am now scheduling to bring in both my cars with him. scheduling to bring in both my cars with him. More

March 18, 2022 This review may take a minute. If you really care about your vehicle you will want to read it before considering taking your vehicle to Uptown Chrysler Dodge Jeep Ram Fiat in Dall If you really care about your vehicle you will want to read it before considering taking your vehicle to Uptown Chrysler Dodge Jeep Ram Fiat in Dallas, Texas. On Monday, March 14th I took my vehicle to our local AutoZone in Athens, Texas because the check engine light in my 2013 Fiat 500 came on. The diagnostic system (which they offer for free) came back as “Replace EVAP Leak Detection Pump Module”. This is a part of the Power Train System in my car. At only 74,000 miles I was a bit surprised, as was the clerk who assisted me. He said “honestly it could be any one of a number of things…like the gas cap not being properly secured after filling it with gas. I would take it to a Fiat dealer to be sure.” That sounded like good advice. I then drove to our local Chrysler dealer in Athens and asked the service technician about doing a “diagnostic test”. Without really taking a moment he said “We can’t service your Fiat. You have to take it to a Dealer specializing in Fiat.” I told him I thought Chrysler owned Fiat? He confirmed they do but “we can’t do any service work on your Fiat here…” I asked for the “closest Fiat Dealer…” He said “Well, there is one in Arlington, Dallas, Houston….” I asked for the number for the one in Dallas. As soon as I got home I called Uptown CDJRF which was the number he gave me. “Jarrett” answered my call. I explained what had happened and that I needed to have further “diagnostics” run. I asked if I needed to “make an appointment?” Jarrett said “Yes…” We settled on Weds, March 16th at 10:30am. The first appointment he offered was at 8am the next day but I said “Well, I have to drive there from Athens…it’s a LONG way and that is pretty early…” He said “Wow…Ok…then Weds at 10:30am.” I asked Jarrett where they were located and he asked for the last 8 of the VIN number on my car and after some other questions I said “is there anything else I need to know? We are driving quite a ways to be there so I want to be sure I bring anything you need…” “Nope…the VIN is all I really need.” We arrive at the dealership on Wednesday at 10:20am. As we pull up I notice quite a few cars in each bay. We are the 3rd one in line in the first bay area. The Technician helping the person in front of us said “Do you have a Technician you are working with?” I said “Well, I spoke to Jarrett when I made the appointment.” He said “He will be right with you.” After a few minutes Jarrett comes to our car. I explain who I am and he remembers what we are there for. He then says “Just so you know up front the fee for a diagnostic on your car is $155.00.” I said “What? I mean we thought there might be a fee but $155.00?” My Husband (who came with me is not looking happy at this moment). I said “Why didn’t you disclose that to me when we were on the phone 2 days ago? I specifically asked you if there was ANYTHING I needed to know!!! We just drove all the way from Athens, Texas and NOW you are telling me this?” He said “Yeah….I don’t know where that is. I’m not from around here.” I said “What? Again, I told you where I was driving from and that it was a long way from here! Now you tell me you ‘have no idea where that is’??? We just drove over 100 miles to be here today…” He said “Wow….yeah, I have no idea where that is.” Now my Husband and I have to decide whether we want to pay $155.00 for them to tell us that possibly the gas cap wasn’t properly secured! My Husband said “It’s your car…” Jarrett then offers “You will probably be here about 2-3 hours…” I said “What? Are you kidding me? What is the point of an appointment if I will still have to wait 2-3 hours here?” I’m now just as unhappy as my Husband! I said “Well, we are here and now we are committed to this!” Jarrett asked me about the diagnostic test I had done at AutoZone and whether I still had it. I said “As a matter of fact yes…here it is” IT WOULDN’T BE UNTIL LATER I REALIZED HOW STUPID THIS MOVE WAS! I was so aggravated by his revelations I didn’t stop to think “Why do they need this?” We then begin our sojourn in the lobby waiting area with the other “victims”. As we are waiting for some news on my car we see multiple Technicians coming into the waiting are like Doctors delivering bad news to patients. Over the course of the next hour and ½ we hear a variety of bad news. They all started the same way “Well, unfortunately I have some bad news for you….your oil leak, transmission (insert your car malady here!) is worse than you thought….it’s going to be $1,500.00, $2,450.00, $3000 and we are going to have to keep your car 2 days, 4 days, 3 days…” One lady was on the phone telling her clients “I’m so sorry I’m going to have to cancel everything tomorrow, they are saying my oil leak has made my car completely un-driveable!” This would be a constant theme. I went into the Technician area and said “Is there any news on my car, Jarrett?” He is sitting down at his computer and points to the screen saying “you see this here? They are running the diagnostics and as soon as this turns blue I will have some information for you.” GREAT Customer Service, Jarrett. Interestingly when they took my car back I began receiving Text Messages “Hi Laura! This is Uptown CDJRF. Please text or call us if you need anything. Reply STOP to unsubscribe. MSG & Data Rates May Apply.” This was at 10:37am. I replied “I’d like to speak to your Service Manager.” No response. So much for “if you need anything.” At 12:17pm we receive another text “Your vehicle has moved to a new step: Diagnosis in Progress. Click the link to see where it’s at in the process (link inserted).” At no point did Jarrett come to us to offer any information. At one point I went into the Technician area and asked for the last 8 of my VIN so I could ask their Parts department about a non-related part. Finally, my Husband went back in to to ask Jarrett to please give us an update. Jarrett wrote on a sticky note the “issues” with my car. I couldn’t read his handwriting so I walked in to ask “What is this and what does it mean…all I see is the $1700.00 price tag!”. He said “Well, fuel is leaking into your EVAP canister and it and the fuel pump need to be replaced.” He is pointing at his screen (still hasn’t bothered to stand up and speak directly to us). He continues “It will take about 3 days to get everything fixed…there are also 7 other issues which require immediate attention…brake flush…” I interrupted him and asked “So what happens if I don’t get this fixed? I mean we are 100 miles from home and didn’t bring another car…3 days? Seriously?” He said “well, your car won’t accelerate and the motor will shut down. You won’t be able to drive it…” I said “You know what…just give us the car back. And, I want copies of all this stuff…” He said “It was sent to you via text….” I said “No, I want it emailed to me.” We stood there and watched him email it to me. He never got out of his chair the entire time we spoke. After 15 minutes of “putting my car back together” they pulled it up front. I verified I had received the email (with an embedded link), we paid our $155.00 and while at the payment counter I noticed on the invoice “Warranty Work”. As I gazed at it I realized they had done some warranty work on my car. Again, NO ONE CAME TO US TO ASK ABOUT ANY WARRANTY WORK OR ASK IF THEY SHOULD PROCEED TO DO IT. NO EXPLANATION. I asked the Cashier for copies of the paperwork and she gave them to us. At 12:45pm we had our car back and were on our journey back home. We stopped to get gas and when we started the car back up the CHECK ENGINE LIGHT WAS OFF! My Husband and I just looked at each other….WHAT? My car drove beautifully with no issues all the way back home. When we got home I began looking at the documents and links they had sent me. Interestingly, the link they send expires out and you can’t review it any longer. Guess it’s a good thing I anticipated that and took a screen image on my phone of each page to save for the future! Their “recommendations” were: Need to replace Fuel Pump, Purge Valve and EVAP Canister (this part is $30.00 bucks at AutoZone) for $1,681.79. Then there were “7 Items Requiring Immediate Attention”: Brake Flush - $40.00 Coolant Flush - $65.99 Air Filter Replacement - $47.50 – (I had just had an oil change at my regular place and they had just replaced this!) Front Brakes are at 1-2mm Needs Front Pads and Rotors - $330.00 4-Cyl Tune Up Recommended - $120.00 3 part Fuel Induction Service Recommended - $69.95 Right Front Brake Pads - no price indicated As we looked at the invoices I noticed the warranty work done was on the Power Train System. It was notated “Reprogram PowerTrain Control Module”. Again, NO MENTION FROM JARRETT about what this was or why it was done without someone explaining it to me first. I mentioned the paperwork from AutoZone earlier because interestingly the EXACT same diagnosis they gave us is EXACTLY what was on the paperwork from Uptown! It’s been a couple of days and my car is driving just as it always has and no light has been indicated on the dash. So…did they “fix” the issue by performing unauthorized warranty work on the Powertrain module? Did the gas cap get properly tightened when we stopped to get gas? Who knows….I just know we won’t be taking my Fiat back to Uptown CDRJF ever again. Incidentally, I did receive another text “Hi Laura, UPTOWN CDJRF management would really appreciate your feed-back on your visit, Thank you!” Well Guys….here it is. More

Kevin save the day I couldn’t be more thankful he was also very patient with me et my frustration, responding on his day off ,after a mistake from the mechanic technician, first thing on Monday morning also very patient with me et my frustration, responding on his day off ,after a mistake from the mechanic technician, first thing on Monday morning he was there to correct it in person. Mistake happen and be glad that there are people professional and dedicated like Kevin ready to make it right again. More

Did a great job explaining all my options and took the time to listen to what I wanted for my warranty. time to listen to what I wanted for my warranty. More

My husband has had a vehicle with this service rep for over 3 weeks, continuing to be given the run around. He was told the vehicle would be ready several times now, also being told a rental car would be over 3 weeks, continuing to be given the run around. He was told the vehicle would be ready several times now, also being told a rental car would be provided to him…none of which are true. The repair to the vehicle is covered by a warranty and yet we’re already out of $600 for a rental car that we’ve had to pay out of pocket. The vehicle is still not repaired. This has been a horrible and very inconvenient experience with someone who does not keep his word. I will be escalating this matter up. More

The fact my transmission went out within less than a week of having the car. Ryan and Kyle in service took care of me! Thanks Thanks for reaching out! Ryan Zello needs to be Lead service advisor or Mana of having the car. Ryan and Kyle in service took care of me! Thanks Thanks for reaching out! Ryan Zello needs to be Lead service advisor or Manager he is the best! Give this man a raise or promotion. 1 out of 10 I give him a 20 if you know what I mean. Thanks again Ryan🙏🏾 More

I had a very bad experience with your company. When I first brought my vehicle there I was told 1/23 that the part was not covered on the warranty and my car would cost $770. My daughter did call TJ and first brought my vehicle there I was told 1/23 that the part was not covered on the warranty and my car would cost $770. My daughter did call TJ and said not to fix the car cause because it was to expensive. I spoke again with TJ and told him that I wanted him to fix the car. Then he called me 1/27 and told me there was another issue and it also was not covered on the warranty and it was additional $500 and I told him it was ok to fix. I called the warranty 2/1 and they told me both parts were covered and sent me a copy or the warranty list. They stated that TJ called 1/27 opened a ticket with my vehicle but it was closed due to the parts not covered. They only received one call from TJ regarding my vehicle on 1/27(I had car towed there 1/22). The tickets are available on the website you can see and review on the website. I was without a vehicle for 12 days. I could have received a rental car if the parts were covered on the warranty. He told me that the parts were not covered and that he spoke to the manager and I could get a 10% off my bill when car complete. I spoke with the warranty people 2/1 and they told me that I would need the service man to approve what was wrong with the car and it would be approved. Each time I spoke with TJ I wrote down the time and also stated what was wrong with the car. I sent TJ a copy of the warranty stating that the parts were cover on the warranty that he told me was the issue of the car. After leaving several messages TJ called me back and stated that the parts were covered on the warranty and I would only have to pay the deductible. I finally got the vehicle back 2/2 after several promises/days that the vehicle would be done. Now the car has the engine light on and he told me that the code was another issue. TJ also called me very upset about the rating that I gave him and stated that I could never bring my car back to UPTOWN. I think that is is very bad behavior. I have a FIAT and this is the closest place for me to get my car serviced. More

I just want to thank the Uptown Chrysler Ram Service Department for their amazing customer service and professionalism. My wife and I were traveling cross-country and found ourselves in need of service Department for their amazing customer service and professionalism. My wife and I were traveling cross-country and found ourselves in need of service on New Year's Eve in Dallas. I called Uptown Service department, showed up first thing in the morning, and Elvis and the amazing service staff took care of my service needs immediately. Their approach to my concern was one of understanding and service oriented attitude. My wife and I successfully completed our 4,000 mile trip with no other issues. Thank you! More

Honest. Reliable. Makes your car feel a priority. I continue to come back Bc I trust TJ 100%. He knows my budget and finds me services that stay within. He’s always looking out for me and keeps my 8 ye continue to come back Bc I trust TJ 100%. He knows my budget and finds me services that stay within. He’s always looking out for me and keeps my 8 year, 122k mile Jeep Wrangler running smooth. Thanks TJ White! More

Micheal Brooks was a great salesman. He was fast, efficient, no pressure, and listens well. He made this process so easy! Thank you, - I love my car. efficient, no pressure, and listens well. He made this process so easy! Thank you, - I love my car. More