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UPTOWN Chrysler Dodge Jeep Ram FIAT - Service Center

Dallas, TX

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23 Reviews

23 Reviews of UPTOWN Chrysler Dodge Jeep Ram FIAT - Service Center

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March 22, 2024

Where to begin. I love my Jeep and, thankfully, it has been relatively trouble free. I have 2 issues with this dealer. When I bought the Jeep, they did not honor More

by jayfeinst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Has since left
September 27, 2023

Parts department was absolutely amazing! ! Jose Garcia is an asset to not only the Parts department but to the entire PCCDJRF Dealership! He was professional and extremely helpful. He went ou More

by ettezilg1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
July 03, 2023

No communication or follow thru, even when promised. They act like they’re doing you a favour. More

by gamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Jul 04, 2023 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Hello, I am sorry you did not have a good experience with us. Please feel free to reach out at astedman@uptowncdjr.com if you have questions, concerns or anything we can help you out with. Alisha Stedman Customer Experience Coordinator Uptown CDJR

Jul 04, 2023 -

gamble responded

It all worked out in the end. Thank you.

June 21, 2023

I have been a customer here for almost 12 years and I was shocked at the unprofessionalism. Two months ago, my vehicle wouldn't start so, I had it looked at and the battery needed replacing, which they did, More

by Mvineyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John McMurtray
Jun 22, 2023 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Hello, I am sorry you did not have a good experience with us. Please feel free to reach out at astedman@uptowncdjr.com if you have questions, concerns or anything we can help you out with. Alisha Stedman Customer Experience Coordinator Uptown CDJR

January 28, 2023

Set expectations and never delivers on them. Doesn't know what's going on with repairs or statuses. Says he will call you back or update you and never follows back up. Rude and unprofessional. More

by Glaymance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Verhine
Jan 28, 2023 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Hello, I am so sorry you did not have a good experience with us. Please feel free to reach out at astedman@uptowncdjr.com if you have questions, concerns or anything we can help you out with. Alisha Stedman Customer Experience Coordinator Uptown CDJR

October 13, 2022

TJ has taken great care of my Jeep and my husbands- he is trustworthy and always a pleasure to work with More

by lahurley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ White
Nov 01, 2022 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Thank you for the good review! We are so glad that our staff was able to assist you and that you had an amazing experience! Alisha Stedman Customer Experience Coordinator Uptown CDJR

September 24, 2022

Scheduled appointment and received a confirmation email and text for today 9.24.22 at 7am, no one is here. It’s now 7:39am, I drove from Saginaw, TX to the Dallas Love-field location to have my car service More

by r.gallardo0917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Verhine, TJ White, Jonathan Aguilar, Kevin Gonzalez, Kyle Bussey, Cameron Bowie, Lavarr King, Jessica Ujvari, Christian Tunnel
Sep 24, 2022 -

r.gallardo0917 responded

Scheduled appointment and received a confirmation email and text for today 9.24.22 at 7am, no one is here. It’s now 7:47am, I drove from Saginaw, TX to the Dallas Love-field location to have my car serviced. This unexceptionable!

Sep 26, 2022 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Hello, I am so sorry you did not have a good experience with us during your recent visit. Please feel free to reach out at astedman@uptowncdjr.com if you have questions, concerns or anything we can help you out with. Alisha Stedman Customer Experience Coordinator Uptown CDJR

September 07, 2022

I have a 2018 fiat spider that’s under warranty, the blind spot warning system isn’t working properly and I’ve had the car there for this at least four time and it’s still not fixed. For the last two da More

by Davenelsonjr8624
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andre' Moore, Robby Robertson
July 06, 2022

I live in Dallas and bought my '21 Gladiator Mojave on 7/3/21 in Ohio and Ryan is the only person that has ever serviced my vehicle. I have never had any complaints or concerns turning my vehicle over t More

by kodynance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Zello
Jul 08, 2022 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Thanks so much for leaving this great review online for others to see, we are happy that your visit with us was a positive one! Thanks for trusting Ryan to take care of all of your servicing needs, he is continuously professional and makes sure our customers are informed throughout the entire process. Thank you so much for choosing to return to UPTOWN, we love to work with loyal customers like you. Thank you for your business. Kevin Shutter Service and Parts Director UPTOWN Chrysler Dodge Jeep Ram

June 01, 2022

So we had to do a oil consumption test and to come back at 1500 miles and to be told by someone else that was on the same team as Ryan that they wouldn’t hold up their deal which if the oil in the jeep ren More

by Mr.Red
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Verhine, Ryan Zello
Jun 01, 2022 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Mr. Red, We would greatly appreciate the opportunity to work with you on your concerns. However, we are having difficulty identifying a Mr. Red in our system with a 2015 Jeep Renegade who has recently serviced with Ryan. Can you please contact me personally so that we can work together to address your concerns. You can reach me at 214-350-5683. Please tell the receptionist that it is Mr. Red and that you are looking to speak with Kevin Shutter. Thank you kindly, Kevin Shutter Service and Parts Director UPTOWN Chrysler Dodge Jeep Ram

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