Park Ave BMW

Rachel was great and worked very hard to get me a finance deal on my m2. She went above and beyond in helping me secure my first M car . deal on my m2. She went above and beyond in helping me secure my first M car . More

Just abominable customer service. Unbelievably bad for a brand like BMW. Do not go there. brand like BMW. Do not go there. More

This is definitely dealership with the service on lower level than I am use to see from BMW. I reserved the car (CPO) with down payment the same day I contacted dealership. The deal was to come within 7 level than I am use to see from BMW. I reserved the car (CPO) with down payment the same day I contacted dealership. The deal was to come within 7 days (flew in NJ only because of the car!), check the car and buy it. When we arrived to dealership, they told us that they have to fix the rear left window opening (after 7 days they found this out?!) so it will take few more days to get it ready for shipping. On top of that, the car had 500 miles extra, because one of the managers was driving it after I made downpayment! The dealer I was working with was more appropriate for some street deals than for BMW store, the verbiage and style. When they finally got the car ready for transport, the driver who was picking up the car calls me and says they don`t have that car in warehouse!! Then he calls me 5 minutes later, he says Well, they found it! (the staff was not aware of having the car there?!). I also told to dealership staff multiple times to enable GPS in the car, so I can track the trip. They never did it! Overall, I don`t believe the headquarters in Munchen, Germany, would be happy with professionalism and service of this dealership. More

What happened to Park Ave BMW after covid? When did they become criminals? I scheduled my car for an oil change. The bill was $516.57. So what happened? I was told the intake silencer needed to be replac become criminals? I scheduled my car for an oil change. The bill was $516.57. So what happened? I was told the intake silencer needed to be replaced. I told them to hold off on changing it. They did it anyway. They told me the multipoint inspection was no charge. They were correct except they charged me one hour labor! And they had the gall to say there was a signature opt out when I was sitting there for 2 hours. They also wanted to change my 2 rear tires and showed me a lovely video of them spinning on the lift. Enough! It wasn't just me. They tried to up sale everyone in the room. 4 new tires for one gentleman. No thanks. The best was the woman who needed new brake pads. She said she hadn't driven the car in 6 months due to covid. Stop taking advantage of your customers.......Strange, I don't see my service "advisor" listed. Coincidence? More

Do not buy a car from Brad. They took our deposit, pulled our credit, told us the car would be available in 3 weeks. When the time came, they said the car was not available - they could order a new one (wait our credit, told us the car would be available in 3 weeks. When the time came, they said the car was not available - they could order a new one (wait another 4 weeks), or have one in a different color but add 50 dollars a month for the same specs. Unreliable and a waste of time. More

I recently worked with Mike Messinger at Park Ave BMW to obtain my new car and get out of my older lease, he went to full lengths to get me the vehicle I wanted and help me with my deal. Thank you Mike for obtain my new car and get out of my older lease, he went to full lengths to get me the vehicle I wanted and help me with my deal. Thank you Mike for all you did and being in contact with me the whole time as I know you are all busy so your time was especially helpful. - Kaz S. More

My fourth time working with Park Ave BMW and I couldn’t be happier. Sabit always goes above and beyond and treats his clients with respect and honesty. I look forward to working with them again. be happier. Sabit always goes above and beyond and treats his clients with respect and honesty. I look forward to working with them again. More

We came in on Thursday 10 minutes before close to look at a car we found online. The staff was super friendly and still assisted us. Special shout out to Matt - with his help and knowledge, we were able to c a car we found online. The staff was super friendly and still assisted us. Special shout out to Matt - with his help and knowledge, we were able to close the deal in <30 minutes and picked up the car 2 days later. More

I just leased an X1 and I love it so much! I could not believe how easy and flawless the deal was working with Victor De La Rosa my dealer going forward. He was professional, kind, fair, honest, not pushy believe how easy and flawless the deal was working with Victor De La Rosa my dealer going forward. He was professional, kind, fair, honest, not pushy, everything just fell into place. I am so thankful for the stress free experience and meeting such nice people. Joe who handles the finance side of things was also so friendly, kind and easy to understand. He made the finance process a stress free one also! Can't thank them enough....... More

My X3 needed an oil change and I had some concerns about other warranty related issues. I dealt with Chris F. in service and he was absolutely fantastic to work with. They had my car picked up and returned other warranty related issues. I dealt with Chris F. in service and he was absolutely fantastic to work with. They had my car picked up and returned to me and communicated with me throughout the process. I highly recommend anyone to come here and get their vehicles services. Customer for life! Thanks Chris and team for the 5-star VIP service! More