Paris Chevrolet GMC

Not sure where I start. I literally just purchased this car on 04/26, David (the salesman) was great, very personable and responsive, however there was some room for opportu I literally just purchased this car on 04/26, David (the salesman) was great, very personable and responsive, however there was some room for opportunity and I didn’t really care for this process. I’ve been in the automotive business for about 10 years and have worked for several brands so I am very familiar with this process. To be on the other side of the table with the experience I had was a bit shocking. First off, they did a price switch. I came in to the dealership after they dropped the price $500 in which I’d initially asked for over the phone and was told there was no negotiation. Then I bring it to their attention and somehow they made the numbers work for my budget however the price of the vehicle was still $34700 vs the $34200 online. Since they made the numbers work I didn’t really complain but mentally notated. Secondly, I was told that this vehicle had a second key and as we are to the final steps I was informed that the vehicle only comes with one key…strike two(mental note). I kept things calm and moved on until I was fed up.. Lastly, after signing papers and returning to pick up the vehicle. I drove home back to Dallas, maybe 15 miles later I notice the wheel alignment is off. I reached out to the sales man in which I received a response of an offer for $100 check. I respectfully declined, called in to speak with a sales manager. I was then offered the alignment I originally asked for however, was told that I would need to drive 2 hours all the way back to their dealership to get this done and drive 2 hours back. Then I get home and notice the daytime running lamp on the passenger side is completely out…COMPLETELY UNACCEPTABLE! The things I asked this dealership for were very straight forward and reasonable request as a consumer. All in all, I like the vehicle and wish I could have purchased it from a dealership who had a bit more experience in building a client relationship. (Ps..The finance guy (JT) was great and made the paperwork process seamless) More

This dealership always delivers the best customer service, whether it is buying a vehicle or getting your vehicle serviced. Their customer service department reaches out when it is time to get your c service, whether it is buying a vehicle or getting your vehicle serviced. Their customer service department reaches out when it is time to get your car serviced and makes every effort to make sure you are satisfied with their efforts. I will always use this dealership for my automobile needs. More

You’re overstaffed with unqualified technicians, Failure to resolve my problem due to lack of interest.. Next time I’ll buy a Ford to resolve my problem due to lack of interest.. Next time I’ll buy a Ford More

I've always had a great experience. I wouldn't go anywhere else. Friendly atmosphere! I wouldn't go anywhere else. Friendly atmosphere! More

I was so impressed with this dealership and everyone who works there are very friendly and nice. I was surprised how much money they gave me for my trade in and was very surprised when I was test driving th works there are very friendly and nice. I was surprised how much money they gave me for my trade in and was very surprised when I was test driving their Buicks in how much I liked the way they handle on a bumpy road. You can hardly feel any of the bumps! The sales person; Marcus Atkinson, was very friendly and knowledgeable. Thank you for finding my new car for me. The free oil changes were a nice surprise too! More

I believe it was Dwight that help me in service. I was blessed with a new tire at no cost to me. I appreciate this very much!! I’m Very Thankful I was blessed with a new tire at no cost to me. I appreciate this very much!! I’m Very Thankful More

Great experience buying my first new truck. Helpful and knowledgeable staff! I would definitely recommend this dealership! knowledgeable staff! I would definitely recommend this dealership! More

This was the 2nd vehicle we have purchased from Errin. His professionalism is outstanding! Errin by far has been the best dealer representative I have ever had the privilege of working with! I purchased His professionalism is outstanding! Errin by far has been the best dealer representative I have ever had the privilege of working with! I purchased a 2020 GMC Truck and I just picked up a 2022 Corvette! The relationship he has built with us has totally blown us away! See, even after the sale Errin checks up on us to see if the vehicles are meeting our expectations. During our wait for the corvette Errin kept in touch giving me updates during the whole time we waited! We never have felt pressured! Everyone there are the most friendly people we have ever worked with at any dealership! The drive there from Mckinney is well worth it! Bart also has been fantastic! He has answered every question about our new Vette and is very attentive with a high level of detail. I highly recommend this dealership if you want spectacular service where they roll out the red carpet every time to all customers!! More

I bought a used car from Chevy because I was looking for a reliable car for my 16 year old. I thought buying from a dealer like Chevy that I would do better than buying from an unknown. That was definitely a reliable car for my 16 year old. I thought buying from a dealer like Chevy that I would do better than buying from an unknown. That was definitely not the case. In the six months after purchasing the car I have had to fix a water pump, a turbo injector, a head gasket, spark plugs, and a fuel pump. All told this has cost me about $5000. The car was only a $9000 car when I purchased it! I tried to get help from Chevy and was basically told I bought a used car as is and there was nothing they were gonna do for me. I am very disappointed with our dealership. This is the 4th vehicle my family has purchased from them and none of the other times have we had this issue. I tell everyone that will listen to me now do not buy a car from the Chevy dealership in Paris Texas!! More

Left my house on Saturday morning going to Arkansas from my home in north west Texas. Truck transmission started acting up, made it to Paris dealership. Returning on Tuesday if truck was repaired. Made 3 ph my home in north west Texas. Truck transmission started acting up, made it to Paris dealership. Returning on Tuesday if truck was repaired. Made 3 phone calls on Monday to verify problem and fix.extended vacation and car rental another day.was told my truck was 100% repaired, showed up on Wednesday at 2:30 to pick up truck and return rental car. Truck was not fixed and still waiting on parts to be delivered,UNBELIEVABLE.picked up my non repaired vehicle and left back home to a dealership closer to home.I would not recommend this dealership to anyone for anything. More