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630 Reviews of Paretti Mazda - Service Center
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Verified Customer
June 07, 2023
My service agent was listed as John when I made the appointment online. When I pulled in, I was told it was busy and I would receive texts to update me. After about an hour and a half, I had no text an appointment online. When I pulled in, I was told it was busy and I would receive texts to update me. After about an hour and a half, I had no text and no one had spoken to me. When I got the text, I had to ask for clarification from Anne. I was told I needed new tires and they were running a buy 3, get the 4th one free special. However, the person next to Anne said that expired the day before. I was told 2-2.5 hours for new tires. But was told that they would try to rush it as I had to visit a friend in the hospital in Baton Rouge that afternoon. It still took over 2.5 hours and I had to keep checking in. When my car was pulled around, I had to back out of the service lane because no one was moving the car in front of me. At the end of the day, my tire pressure monitor went off. I called and left a voicemail the next morning (Saturday) but was never called back. I called back Monday and was given an easy fix of how to reset the sensor. More
by MERYLRESCOE
Employees Worked With
Ann Hernandez
June 07, 2023
Service was efficient, we ended up getting a couple of accessories for our car, the roof rack had signs of wear, called and left a message to Ann but she never got back to me. We came in and somebody else accessories for our car, the roof rack had signs of wear, called and left a message to Ann but she never got back to me. We came in and somebody else helped us, he did ordered us new roof racks to replace which was nice. More
by marielh0101
Employees Worked With
Ann Hernandez, John Gantt
June 01, 2023
A wonderful experience with knowledgeable and very courteous advisors. Love my Mazda and would definitely recommend this dealership! I would also commend my advisor John Gandt, he was the best yet! T courteous advisors. Love my Mazda and would definitely recommend this dealership! I would also commend my advisor John Gandt, he was the best yet! Thank you John! More
by boe016
Employees Worked With
John Gantt
