Paretti Mazda - Service Center

I came in for the first 5,000 mile service on my 2021 CX5 and was met with a very friendly welcome from Ann, my Service Advisor. She listened carefully to what my concerns were and answered all of my questi and was met with a very friendly welcome from Ann, my Service Advisor. She listened carefully to what my concerns were and answered all of my questions completely. During the time my car was in the Service Department she sent me timely texts to let me know the status of the service call. When I returned to pick up my car (only 2 hours later) she met me at the service counter and gave me a full explanation and print out of the details of the services that were done and answered some additional questions I had. She never hurried the conversation and made sure that I was completely satisfied. I am 71 years old and have purchased cars and trucks from numerous dealerships, but never have I ever experienced a more pleasant or professional person in a Service Department. Ann definitely made my first (and certainly not my last) experience a pleasant one, and I look forward to coming back for my next service appointment. By the way, while there I was also able to say Hi to my salesman, Mr. Henry. Only had a few seconds to talk - he was on his way to see another customer - the man is like the Energizer rabbit - always on the move, but never too busy to stop and say Hi. More

My service advisor Ann is very good, she's the person I call everytime I need service call everytime I need service More

Ann gives me such good service every time I go to Paretti. She’s great Paretti. She’s great More

I enjoy there services , there services is guaranteed . There work is professional and on a timely manner. The employees are very friendly. The service department takes there time and very good care of you There work is professional and on a timely manner. The employees are very friendly. The service department takes there time and very good care of your vehicle.. There prices are very reasonable. More

Service was excellent - though the customer service reps that greet you / answer the phones could be a bit friendlier. They usually are a bit short, and not as helpful that greet you / answer the phones could be a bit friendlier. They usually are a bit short, and not as helpful More

They are very receptive to customer concerns and work diligently to solve any issues that were to arise. Tracy in the body shop is especially helpful. diligently to solve any issues that were to arise. Tracy in the body shop is especially helpful. More

Ann Hernandez is an amazing service rep. I always ask for her when taking my car in for service. her when taking my car in for service. More

Fast honest and to the point. What more could you ask for? I will continue to use their service. for? I will continue to use their service. More

Josh kept us up to date on what was happening by text, and when the job was completed. Great service and was fast and efficient. and when the job was completed. Great service and was fast and efficient. More