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Paretti Mazda - Service Center

Metairie, LA

4.7
630 Reviews
Call Service Center (504) 888-5420

630 Reviews of Paretti Mazda - Service Center

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June 12, 2024

I experienced some difficulty with my service appointment on June 3rd. However, Brett Mcspadden responded to my concerns and Danielle, the service manager, contacted me and resolved the problem I More

by chuck835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mcspadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle service manager and Lillian Goodson service advisor
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Jun 13, 2024 -

Paretti Mazda responded

Hey Chuck, Im just copying and pasting the response I put on google to your review. Also, I clicked the wrong button requesting an update prematurely. It allows you to change the amount of stars if you feel satisfied after your poor experience. Please ignore that for now. Chuck, I am so sorry to hear this happened. I will certainly get with the service manager and have them reach out to you. This is not normal practice here. Also, just so you don't feel like Troy is ignoring you or doesn't value you as a customer, he is out of town right now and on a light day he probably gets a 100 emails. I am writing your name down and will also have Troy follow up with you when he does get back in town. I am here for you if you need me, but I think you need to hear from one of those two. If there is anything I can do or if you do need me immediately, please don't hesitate to reach out to me. -Brett McSpadden Business Manager 504-920-0850

February 19, 2024

he is a people person he listens to your problem he is my go to guy More

by kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gantt
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Feb 23, 2024 -

Paretti Mazda responded

Very poetic. First comment of its kind on this platform. Thank you for the awesome words and all those stars! -Brett

December 02, 2023

Excellent service advisor John Gantt always goes above and beyond to help. And always friendly!! I totally enjoy getting my Mazda serviced at this dealership. More

by czimmerman111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gantt
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October 12, 2023

This dealership provides such excellent service each time I am there. The staff are very welcoming and does their best to make each visit as smooth as possible. More

by JADE RANDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gantt
Report | Print
October 09, 2023

I enjoyed my time at Mazda. Everyone there was super helpful. I love my new car thanks to Matt! More

by GGOGREVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Olvany
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 06, 2023

Great service. Professional and quick. Very straightforward and I really trust the service department there. More

by JEDUFOUR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Schmitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Lobo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnell Mabry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennard Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gantt, Casey Munoz Carpenter, Jamie Jenkins, Donald Gonzalez
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September 29, 2023

They were very helpful and accommodating. I could tell they wanted to find the right car for me. The building itself is very nice as well. More

by NSAL3200
Recommend Dealer
Yes
Employees Worked With
Brett Mcspadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Olvany
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 28, 2023

Craig was very professional and trustworthy. He insured the work was done right. Will look for him when my car needs service in the future More

by tahayes82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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September 24, 2023

Salesman was polite, professional, and knowledgeable. I would paretti Mazda to all of my friends. More

by TETAVERA
Recommend Dealer
Yes
Employees Worked With
Brett Mcspadden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gantt
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September 20, 2023

I had an appointment to check the windshield wiper indicator & the rear shocks. After 3.5 hours waiting there, no of that was done. Only routine maintenance was done. More

by QBDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gantt
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