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Paretti Mazda
Metairie, LA
1,139 Reviews
Paretti Mazda – a Mazda dealer located in Metairie – has served car shoppers in the New Orleans area for more than 80 years with a focus on unrivaled customer service. As a family-owned and operated dealership, Paretti Mazda takes pride in being a part of the community and providing car shoppers with an honest, low-pressure automotive experience. To ensure that each customer finds their dream car at a dream price, Paretti Mazda provides drivers with The Paretti Pledge – if you do not love your new Mazda in the first 48 hours and 300 miles, you can exchange it for a different in-stock Mazda car or crossover!
Visit Paretti Mazda today and take The Paretti Pledge!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:30 PM
Sunday Closed
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Showing 1,139 reviews
May 04, 2023
He is very accommodating and my transaction with him is very fast. Thank you so much for your gracious accomodation very fast. Thank you so much for your gracious accomodation More
by ednard.larosa
Verified Customer
May 04, 2023
Giving 5 stars isn't enough. I wish I can give 100000000000000000000 stars. Super grateful to Ed, Kyle, Mike and Brett for assisting us from start to finish. You guys are the I wish I can give 100000000000000000000 stars. Super grateful to Ed, Kyle, Mike and Brett for assisting us from start to finish. You guys are the best. Will bring more friends! More
by JUDEKARENMAGPUYO
May 03, 2023
Amazing service! They helped us with everything we needed and made the process super smooth. In and out in 3 hours. They helped us with everything we needed and made the process super smooth. In and out in 3 hours. More
by Seth.camp
May 03, 2023
Smooth transaction and very low apr for people like us who are new immigrants. I highly recommend new expats to avail the Global Professionals Program of Mazda who are new immigrants. I highly recommend new expats to avail the Global Professionals Program of Mazda More
by ednard.larosa
April 26, 2023
Got an email from Mazda saying they're having a tire sale, buy three get one for a dollar. After doing some research I chose the Kumho Crugen HP71, which was one of the tires listed for my car. Made a sale, buy three get one for a dollar. After doing some research I chose the Kumho Crugen HP71, which was one of the tires listed for my car. Made an appointment on 4/18/2023 at Paretti Mazda for Monday 4/24/2023 to get four new tires. I also chose an alignment from the list of other services. I got a confirmation email from Mazda listing the Kumho tires, the alignment, and a total installed price. I even called on Friday 4/21 with a question about the tires and was told that they had ordered the Kumho tires for me and that they would be there when we got there on Monday 4/24. My wife took the car in on Monday 4/24 at the assigned time. They installed four tires. She asked if they were doing the alignment, he said no and then asked if we wanted the same tires that were on the car, and my wife responded that we wanted the Kumho tires. When she got home, I looked at the receipt and found Paretti had overcharged us by a little over $100. No big deal, we'll get that corrected. I went outside and noticed they had not put Kumho tires on my car, but Toyo A36 tires. My wife doesn't know much about tires and said she just thought they had put the right ones on. I called the next morning and talked to a Service Rep and was told someone would call me back. Craig Diebold called me back. I explained the situation about the overage and the wrong tires being installed. He said that the Toyo tires were less expensive than the Kumho! According to the Mazda website the Toyo tires and more expensive, and that doesn’t make any sense since the bill was higher. He also said that it was probably because of the shop supplies, etc. Again, the Mazda website states that mounting, balancing, and shop supplies are included in the installed price. I told him all I wanted was the Kumho tires at the original price quoted to me when I placed the order. He begrudgingly agreed. We made an appointment for 4/26/2023. My wife brought the car in again and was immediately told by Craig that he said Toyo, not Kumho and tried to make it appear as if it’s my wife’s fault that they put a different tire on the car. We referred to the original order but were told by Craig that he didn’t know if they read those or not. Finally, he said he couldn’t find our order. I gave them that number on 4/25. After my wife insisted on talking to a manager, we were comped an oil change and tire rotation. We are not pleased with the service we received and just hope the service was done correctly. We are not sure of that. More
by DJREYNAUD
Employees Worked With
Craig Diebold
April 26, 2023
Purchased my first Mazda approximately 18 years ago from this dealership and were wonderful to deal with. I can only say they have maintained that level of excellence through the years which is why I'm sti this dealership and were wonderful to deal with. I can only say they have maintained that level of excellence through the years which is why I'm still a Paretti customer. More
by LCAESH
Employees Worked With
Ann Hernandez
