Paretti Mazda

Paretti Mazda responded

Hello Ronald, Thank you for the fantastic review! We’re thrilled to hear your car-buying experience was exceptional and that our team provided the knowledgeable, helpful service you deserve. Laura is dedicated to helping customers find exactly what they want, and it’s wonderful to know she made that happen for you. Enjoy every moment with your new car, and please don’t hesitate to reach out if there’s anything more we can do for you! - Brett McSpadden

Paretti Mazda responded

Thank you for sharing your experience with us, and I truly apologize for the interaction you described. It’s clear we did not meet our standard for professional and courteous service, and I want to assure you that this is far from the experience we aim to provide our customers. Please know that we take your feedback very seriously. We'll address this with Alex directly to ensure that every guest on our lot feels welcomed, respected, and valued. Our goal is always to make the car-buying experience enjoyable and stress-free, and I’m genuinely sorry we missed the mark during your visit. If you’re open to it, I’d love to personally assist you and discuss ways we can make this right. I added my personal cell phone next to my name. Please feel free to reach out to me directly if you’d consider giving us another chance to show you the level of service you deserve. Thank you again for bringing this to my attention. -Brett McSpadden 5049200850

Paretti Mazda responded

Dear Sarah, Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Ed Burrow helped make your first car-buying journey enjoyable and stress-free. Ed’s dedication to creating a confident and supportive environment truly shines, and I’m glad he could answer all your questions along the way. It’s also great to know our finance team provided helpful, pressure-free options that fit your lifestyle perfectly. We’re so grateful for your recommendation and honored to have you as part of the Paretti Mazda family. Enjoy every mile in your new Mazda! -Brett McSpadden

Paretti Mazda responded

Thank you for taking the time to share your feedback with us. I’m glad to hear that your overall experience was positive, but I apologize for the lack of direct communication regarding your tag and registration. We appreciate your suggestion and understand that a quick call or email could make a big difference in making sure important items don’t get missed. Your input helps us refine our process to better serve customers like you, and we’ll work to improve our follow-up communication. Thank you again for choosing Paretti Mazda—we look forward to providing you with a seamless experience in the future! -Brett McSpadden

Paretti Mazda responded

Dear Mr. Walker, Thank you for your thoughtful review! We’re thrilled to hear about the outstanding experience you and your wife had with Jonathan Watson and our Paretti Mazda team. Jonathan truly goes above and beyond to make sure each guest feels confident and well-informed, and we're glad his knowledge and care made such a difference in your purchase experience. Your kind words mean so much to us, especially knowing that you and your wife felt comfortable and well-guided throughout the process. It’s wonderful to know that Jonathan's dedication and attention to detail helped make your decision an easy one. We're grateful for the opportunity to be a part of your journey with Mazda and proud to have been able to serve you both. Thank you once again for choosing Paretti Mazda and for sharing your experience. Enjoy every moment with your new vehicle! -Brett McSpadden

Paretti Mazda responded

Thank you so much for sharing this fantastic feedback! We're thrilled to hear that Justin provided you with such a comfortable and positive sales experience. His professionalism and dedication to ensuring our customers feel confident throughout the process are qualities we truly value here at Paretti Mazda. I'll make sure to pass along your kind words to him—it will mean the world. If you ever need anything in the future, don't hesitate to reach out. We're always here to help! -Brett McSpadden

Paretti Mazda responded

Thank you, Rick, for taking the time to share your experience! We're so glad to hear that Alex was able to assist you and make the process easy. Your recommendation means a lot to us, and we're thrilled that you had such a positive experience with Paretti Mazda. If you ever need anything else, we’re here to help! -Brett McSpadden

Paretti Mazda responded

Thank you so much for sharing your excitement! We're thrilled to hear that your buying experience was smooth and enjoyable. John will be delighted to know he made such a positive impact. At Paretti Mazda, we strive to make the process as straightforward and stress-free as possible, and it's great to hear that we succeeded in your case. If you need anything else down the road, don't hesitate to reach out. Enjoy your new Mazda! -Brett McSpadden

Paretti Mazda responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent service and that our team was attentive and focused on making your experience as comfortable as possible. At Paretti Mazda, we always strive to make sure our customers feel valued and well taken care of. We truly appreciate your feedback and look forward to serving you again! -Brett McSpadden

Paretti Mazda responded

Thank you, Ronald, for sharing your exceptional experience with us! We're delighted to hear that every step of your visit, from walking into the dealership to driving out in your new car, was as smooth and enjoyable as possible. Laura is fantastic, and we're thrilled she helped you get everything you wanted in your new car. We appreciate your trust in Paretti Mazda and look forward to continuing to serve you in the future! -Brett McSpadden