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Paretti Mazda Of Covington - Service Center

Covington, LA

4.8
224 Reviews

224 Reviews of Paretti Mazda Of Covington - Service Center

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January 14, 2025

Very clean and quiet. Stylish and comfortable, staff warm friendly and welcoming inviting. Love that thy have coffee More

by Mzleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 14, 2025

Didn’t purchase my car from this dealership but I made an appt to have my first oil change done on a brand new cx50. Ended up getting oil changed, signing my paperwork, and leaving. Only to get a call asking More

by Brittpo08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremiah Maddox
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Paretti Mazda Of Covington responded

We strive to provide the best customer service experience possible, and I apologize that we fell short of meeting your expectations on your last service visit. We had a new advisor training and there should have not been any confusing with the paperwork. With every Mazda that is brought in we do run a report that shows us if the vehicle is in warranty and if there are any maintenance packages by Mazda available for your vehicle. The report did not show any maintenance packages, and we checked the system that we submit the claims to, and your vehicle was not listed. Without us knowing, that is why payment was requested. Since we were not the selling dealer there was no way for us knowing that there was a maintenance package on your vehicle. Your selling dealer did not complete the paperwork on their end at the time of purchase. After you called your salesperson at the dealership you purchased from, they submitted the paperwork the right way, we were able to get the claim done for you. Again, I want to apologize that we fell short and look forward to working again in the future. If there is anything else, you need please feel free to reach out. Jeremiah Maddox Service Manager Paretti Mazda of Covington 985-888-5330 jeremiah@paretti.com

January 09, 2025

Best dealership on the Northshore! Great service! Fair, timely, and honest business from sale to service! More

by DOWENS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Lyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 09, 2025

Always excellent service at Paretti! They are prompt, courteous, honest and professional. Same excellent service for over ten years! More

by KENNELKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 06, 2025

Very happy with the service and professionalism. So much so that I’m bringing my other vehicle in for tires and service. Top notch! More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady Hulsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Lyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Findley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

December 31, 2024

Always a good service experience from Covington Paretti. Jeremiah and team did a great job! More

by Hondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

December 23, 2024

My Miata needed service. Paretti Mazda sent me a video diagnostic and made recommendations for service. The issues were resolved quickly and my vehicle was ready in a few hou More

by Christinae13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The woman who checked me out was friendly and efficient.
Jan 06, 2025 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

December 21, 2024

For the cost, felt service was incomplete. Receipt showed an inspection and wash/vacuum. Video revealed a concern that was not written or discussed. Video indicated a sway bar issue, but was n More

by LA_MPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Receptionist at service desk.
December 21, 2024

It was easy and convenient Quality work Reasonably priced Well confiscated Job well done Thanks More

by sidtresch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

December 21, 2024

service was great and on time and a very clean experience will use again thanks More

by SILVERADO70452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Findley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Paretti Mazda Of Covington responded

Thank you very much for you response. We strive to give the best service. I hope that you enjoy your Mazda and remember that your first four oil changes are on us. Thank you again for choosing Paretti. Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

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