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Paretti Mazda Of Covington - Service Center

Covington, LA

4.9
196 Reviews

196 Reviews of Paretti Mazda Of Covington - Service Center

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November 02, 2024

First time there so my rating is based upon that. No issues with service or service personnel. More

by G.MAXINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

November 02, 2024

Everyone was very helpful! I will definitely be back for my next purchase. I love my new car! More

by ARIELLEHUOTARI292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne Michel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady Hulsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Paretti Mazda Of Covington responded

Thank you very much for you response. We strive to give the best service. I hope that you enjoy your Mazda and remember that your first four oil changes are on us. Thank you again for choosing Paretti. Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

October 26, 2024

Super easy visit for an oil change and tire rotation. You just drive up, hand over the keys and relax in the nice waiting area with free coffee and drinks. Certainly a much nicer experience than I’ve had More

by jrusso2014
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

October 21, 2024

Costumer service was good, Lucas did a great Joe with my car. Since my car has a problem with the pump fluid tank. But overall they did an excellent work in my car. Even though I had to come back from Hous More

by Celica Bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas and Jeremiah
Oct 23, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

October 20, 2024

Scheduling the appointment was super easy and convenient, and we were greeted professionally upon arrival. However, the service decline from there. The video inspection that we received was just the technici More

by hannah
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jeremiah Maddox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Paretti Mazda Of Covington responded

Dear Hannah, Thank you for taking the time to share your feedback with us. I sincerely apologize that your recent service visit fell short of expectations. While I’m glad to hear that scheduling and the initial experience were smooth, it's clear we missed the mark on the rest of your service. The video inspection should have provided clear and thorough explanations of your vehicle's condition, and I regret that this wasn’t the case. Your concerns about the alignment and tire pricing are completely valid, and I apologize for the miscommunication regarding what was included in your package. We strive to offer transparent and competitive pricing, and it's disheartening to hear we did not meet your expectations in this regard. Additionally, not receiving a printed copy of your inspection and invoice was an oversight that we should have avoided. We deeply value your business and would appreciate the opportunity to make things right. If you're open to it, I’d love to discuss this further and find a way to restore your confidence in us. Please feel free to contact me directly at your convenience. Thank you again for your feedback, and I hope we can earn back your trust in the future. Brady T. Hulsey General Sales Manager Paretti Mazda of Covington brady.hulsey@paretti.com

October 19, 2024

Dealership was very appealing to the eye. Our salesman Spencer was friendly, knowledgeable, and not pushy. Enjoyed our experience there. More

by wolfe260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Ragas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady Hulsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Paretti Mazda Of Covington responded

We are thrilled that you had a great experience. Our goal here is to provide the very best service possible at all times. I will pass on your comments to Spencer. I am sure he joins me in saying congratulations on your new vehicle. Thank you, Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

October 17, 2024

Very professional All work done well and on time Thi s was my 1st time I will use them again. More

by wbm73192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

October 13, 2024

Jeremiah Maddox is always very kind and respectful. He keeps me informed regularly about the status of the service. More

by KARLA.JEANIE.WEBB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

October 11, 2024

Service was great. My wife had a very enjoyable experience. The staff was very professional. More

by dunndarryl
Recommend Dealer
Yes
Employees Worked With
Spencer Ragas
5.0
This rating includes all reviews, with more weight given to recent reviews.
CRAIG PARETTI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

October 07, 2024

The service was outstanding and all my questions were answered on time. I experience one on one contact. The hospitality was excellent and very comfortable. Thank you More

by TIPPO1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

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