Paramus Hyundai - Service Center

Poor customer service We purchased a one year old Tucson. After a month the brakes were not working properly. We tried to reach our salesman several times. We left messages We purchased a one year old Tucson. After a month the brakes were not working properly. We tried to reach our salesman several times. We left messages that were never returned. We eventually brought the vehicle in to get serviced and were told that we would have to pay $500 to fix the brakes. Even though the car was not driven very much. The salesman said there was nothing he could do since the car was now purchased 6 months earlier. Even though we tried to reach him well before that with no success and no return call. We will never buy another car from Hyundai and specifically this dealer. More

Just avoid it I've been to this service a few times before the today's visit. It wasn't the best experience (how about oil change for almost 3 hours?), and the wait I've been to this service a few times before the today's visit. It wasn't the best experience (how about oil change for almost 3 hours?), and the waiting room is quite terrible, but i've been going there because it was close. However, 3 days after the most recent service I noticed an oil leak between the engine block and the oil pan. Dear reader, you must be wondering why it wasn't found during their multi point inspection. And the answer - because they check only tires, filters and some other stuff. And if something is obviously broken but not in their list they won't let you know. Anyways. I called them to schedule an appointment and during the call I asked them to check whether it is something that can be covered under the warranty. They said that they would call me back, but as you assume they haven't. So this morning I showed up and told an advisor that there is a leak, and my goal is to get this fixed under the warranty if possible. She said that first of all they need to diagnose it (not confirm!), and then would see whether it is covered. The diagnostic cost is $175, and if it was not the warranty case I would need to pay for it. I accepted this. It took them 2 hours to get back to me to say that since I am the original owner this issue would be fixed under the warranty. However, I am an honest guy, and told them that I was not an original owner. The advisor started calling everybody to stop working on my car. After that she gave me an invoice to pay for the diagnostic, because that way it wasn't covered by the warranty. And because I am paying for it, I asked for the report. The report says: Concern confirmed: Oil Pan Leak. So it took 2 hours and $175+tax to get the information I had already known. This is ridiculous. And after I reached Hyundai America, they started playing dirty games to make it impossible to get my money back. Just avoid it. More

Overcharged I brought my car in for service for the buckle on my seatbelt they charged me $197.79 to diagnose the seat belt any idiot could tell it was broken I h I brought my car in for service for the buckle on my seatbelt they charged me $197.79 to diagnose the seat belt any idiot could tell it was broken I have bought 5 cars from them you will never see me there ever again More

The worst service ever Very unfriendly staffs and they don't explain you anything. I wish I can give 0 stars. I would never come back here. Hyundai cars suck. Too many probl Very unfriendly staffs and they don't explain you anything. I wish I can give 0 stars. I would never come back here. Hyundai cars suck. Too many problems!! More

My Service Issue Was Handled Swiftly And Professionally James Nam works at the service counter. He could have had a technician preform the work but he went into the work area and preformed the work himself James Nam works at the service counter. He could have had a technician preform the work but he went into the work area and preformed the work himself I noticed that after the work he washed up and then drove the the car to a spot for me to pick up..FIRST CLASS THANK YOU JAMES NAM More

Excellent Service ! I was in and out of service in less than 1 hour . They gave me good discounts . The people working there were so nice and friendly. I was in and out of service in less than 1 hour . They gave me good discounts . The people working there were so nice and friendly. More

DO NOT SERVICE WITH ANNIE AT PARAMUS After dealing with service advisor Annie, I will never ever ever do business with Paramus Hyundai again! The woman has an attitude problem. Definitely After dealing with service advisor Annie, I will never ever ever do business with Paramus Hyundai again! The woman has an attitude problem. Definitely does not want to go above and beyond for the customer. She speaks at you and not to you. I got so fed up I pulled my car out of service. It's a shame because last time I had such great service there, but Annie changed all that!!!!! LONG STORY SHORT.... DO NOT SERVICE YOUR VEHICLE WITH ANNIE AT PARAMUS HYUNDAI!!! More

Horrible Experience My mom purchased a Hyundai Tucson 2017 on October 2017. On December 8th 2018 this Tucson broke down because of Engine Failure. The car has now been in My mom purchased a Hyundai Tucson 2017 on October 2017. On December 8th 2018 this Tucson broke down because of Engine Failure. The car has now been in the Paramus Hyundai location for more than 30 days. My family has yet to receive an estimated time of repair. I have called the service manager 3x this week and left numerous messages and she has yet to return my calls. Under the NJ lemon law, if a car is 20 days or more in a shop for repair it is considered a lemon. I am very disappointed in this whole ordeal and even more disappointed in the way it has been handled. I have never experienced such poor customer service. I would never recommend Hyundai to anyone. The level of compassion and understanding is deplorable. I wouldn't wish this experience on my worse enemy. Imagine, working so hard to buy a new car and being without the car for more than a month? More