Paramus Hyundai - Service Center

Service: disappointing, expensive, and hard to trust. Routine service for a car that is barely 2 years old and had no issues ended up being extremely expensive. This shop has high labor rates and pushes Routine service for a car that is barely 2 years old and had no issues ended up being extremely expensive. This shop has high labor rates and pushes work that isn’t necessary. My fault for agreeing to the work without researching and shopping around ahead of time. After I complained, they gave me a "discount" but the price quoted initially did not include taxes or fees so the total with discount was only a little less than the original high estimate. In addition, I asked them to look at damage to a lower engine cover and support bracket. They claimed the radiator was also damaged and needed to be replaced. I declined the repair and had it checked out at another dealer. Full disclosure, the other dealer was responsible for delivering the car with that damage, but we looked at it before we discussed who was responsible for the damage. I looked at it myself while it was on the lift with two mechanics and a service manager. There was no sign of radiator damage; perfectly flat and aligned, no visible dents or deformation. When I called Paramus to let them know their assessment did not seem accurate, they stuck with their story, even after I sent a picture. They told me the picture didn’t show it and that we just didn’t know what we were looking at. Possible, I suppose, but not very likely. I know many dealers have a reputation for overcharging and seem more interested in quick cash than repeat customers. This seems to be one of them. They won't see me again. You may want to keep your distance. More

Not willing to fix their mistake Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspe Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspection and the actual milage of 33,5K was reported. At this point it looks like the odometer was rolled back by 2K miles. When I noticed the mistake and came in to resolve the issue I was told it's not a big deal. It is. Unfortunately I know from personal experience that discrepancies in mileage will affect your car value dramatically. When I explain that to representative, who turned out to be the service manager named Vivian, I was told than the information is only gathered for internal use and is not share with carfax. Incorrect again, since I received an email from them and that's when I noticed the mistake. I was told to bring my car for another service and they will record the correct mileage. However, that won't solve an issue since the wrong information was already reported to a car fax. When I asked what if I don't want to bring my car to the location again, I was told then we can't help you. My concern was completely disregarded and I was talked over the entire time I tried to voice my concern. What I took from this experience is that this dealership is not responsible for their mistakes and will not do anything to solve the issue they created. In addition to this issue, when I bought my car at Paramus of Hyundai, I was given a voucher for three free oil changes and 2 tire rotations. When I tried using the voucher, the dealership would not honor the deal they made with me. I also tried reaching out to manager, but every time I call MR. Curcio is not around and no one knows when he'll be back. While trying to resolve the issue, I contacted the corporate and was told they have no influence over individual dealership as they are independently owned. More

Do not service with ANNIE at Paramus So disappointed that this dealership and service center have forgotten it is about customer service. Worst customer service I had ever come across by So disappointed that this dealership and service center have forgotten it is about customer service. Worst customer service I had ever come across by advisor Annie. I don't know if the woman was having a bad day but totally unprofessional and have an attitude problem. Disgusting! I am never coming back, Paramus Hyundai. By the way, engineer was great! Thank you so much for looking into the problem. More

Annie is the BEST I Had an Emergency with my 2008 sonata and walked in with no appointment to a lovely lady. Her name was Annie Ramaglia NOT only did it NOT matter that I Had an Emergency with my 2008 sonata and walked in with no appointment to a lovely lady. Her name was Annie Ramaglia NOT only did it NOT matter that i had no appointment but she treated me like family. Understood my concerns and was Fabulous explaining exactly what was going on with my vehicle. I didn't feel under any pressure at all by Annie she is a complete asset to the company and her customer service is out standing i felt as if ive been their for service for many years mean while it was my first time coming in for an emergency while traveling. I do not live in the area but i will make it a point to continue only to service with Annie at RT 4 Paramus location. THANK YOU AGAIN ANNIE YOUR THE BEST!! More

Hi,Mine in a 2018 brand new car. I had only 13000 miles Hi, Mine in a 2018 brand new car. I had only 13000 miles . I had an 15000 mile service last week for no reason. They charged me 400$!!!!! . Parts for Hi, Mine in a 2018 brand new car. I had only 13000 miles . I had an 15000 mile service last week for no reason. They charged me 400$!!!!! . Parts for a car with so much less miles is 200$ ?? Never would go to them again they just rip you off. I was ignorant , never gaian will go to service to them. Always enquire and then go for service More

ECU Upgrade Setting up the appointment on-line was quick and easy. Service center was full, but I was able to get the car back within the hour. Good communicati Setting up the appointment on-line was quick and easy. Service center was full, but I was able to get the car back within the hour. Good communication from the service representative. Overall very satisfied with the experience. More

Service area- I dread going to this place. “Scheduled appointments” mean nothing. The waits are forever. The elderly, silver haired women is constantly nasty. The customer service is nasty and deceiving. appointments” mean nothing. The waits are forever. The elderly, silver haired women is constantly nasty. The customer service is nasty and deceiving. I witnessed Monica or Monique and a customer getting into a very nasty argument. It was loud, with a small child in the waiting area. More

Fidelity Car Service Plan runaround I purchased a $700 Fidelity car service plan with my Hyundai, then came to understand that it did not cover what I expected so in October 2019 I did t I purchased a $700 Fidelity car service plan with my Hyundai, then came to understand that it did not cover what I expected so in October 2019 I did the paperwork to cancel it with the Hyundai representative, with the understanding that the cancellation would be sent to Fidelity. I discovered in December that they never sent it. More

I bought a hyundai equus 5.0 V8 from paramus Hyundai in 2017. Experience at the service center was horrible. Work that I had paid for was never performed. I went in for a transmission service at 45k and 1 2017. Experience at the service center was horrible. Work that I had paid for was never performed. I went in for a transmission service at 45k and 10k later my new personal transmission specialist decided to check the fluid and it was filthy. I recommend to avoid getting your car serviced there. They up-sell you things that are not needed as well. I did a coolant flush and again my new mechanic checked it and it was original fluid from the factory. Never changed but I paid for it. More

Poor service. Waited for my car and it’s promised 1 hour service for a “software update”. Took over two hours. No communication. just awful. service for a “software update”. Took over two hours. No communication. just awful. More