Paramus Hyundai - Service Center

Had service appt was told needed car for 4 plus hours to check a broken switch I had a 8 am appt ! This is totally unacceptable unless all there appts r made for 8 am ???? It would have taken 30 seconds to check a broken switch I had a 8 am appt ! This is totally unacceptable unless all there appts r made for 8 am ???? It would have taken 30 seconds to see it was broken always a problem here! More

Service team is friendly, but horrible communication between sales department and national customer care. Only went twice, and both times were horrible. First time, they try to sell me tires for my bran between sales department and national customer care. Only went twice, and both times were horrible. First time, they try to sell me tires for my brand new car, only to find out from my local service person that it was only a small pet pebble and no puncture or tire damage. That was after a 2 1/2 hour wait! Second visit, although I received emails stating maintenance was due, and even overdue, when I arrived I was told I did not have service. That was after eight weeks of trying to schedule an appt.! Did the national customer care, and was notified that I was due for complementary maintenance every 3000 miles! It’s been a complete run around, waste of time, because of the horrible communication between departments! How can my car file State that I am titled to complementary maintenance every 3000 miles, when the local Paramus service dePartment has no knowledge of this? You are promised the world it seems to make a sale, but it’s a far cry to get the service that you promised.Not happy! Improve communication so your customers are not hassle.I will not reach the stars for anyone, because they try the best, however the system is terrible. More

Service manaager refused to provide service bec appt was not in her system. I had official notice for appt from Paramus Hyundai Service dept. I was time and paid a toll to go there not in her system. I had official notice for appt from Paramus Hyundai Service dept. I was time and paid a toll to go there More

Stressful Horror ShowStay away from their Service Stressful Horror Show Stay away from their Service Department No one knows what they’re doing Stressful Horror Show Stay away from their Service Department No one knows what they’re doing More

2020 Hyundai Santa Fe was due for an oil change so took it in. Pros: Spoke with Annie who is such a doll, beautiful personality, I could honestly hang with her all day. I’m sure all the customer reps ther it in. Pros: Spoke with Annie who is such a doll, beautiful personality, I could honestly hang with her all day. I’m sure all the customer reps there are nice people. There are TV’s there to watch even though you probably can’t hear it and plenty of seating. Cons: ok maybe I’m a little naive but the price to take a LEASED car in for service is ridiculous. I’m giving this car back and you are charging me xxxx near $300 for oil change, change the filters, tire rotation? And I used a discount I found on their site. I never in my life and I lease cars all the time paid that much for an oil change/service update. The wait was a little too long for my liking 1 1/2 - 2 hours but next time I won’t stay and wait if I even decide to take it back for service here :/ More

Absolutely love Annie and my vehicle only reason why I go to this facility is for Annie to this facility is for Annie More

My problem with Hyundai of Paramus centers on their service. First, I was randomly assigned with Annie Ramaglia on my first service visit many years ago. She's friendly enough, but her approach - lik service. First, I was randomly assigned with Annie Ramaglia on my first service visit many years ago. She's friendly enough, but her approach - like any decent salesperson - is to make you feel like you're getting a special deal and that she has your best interests at heart. Amazingly, I could go in for a $100 repair and be told nearly every time that I have $1000-$2000 of work needing to be done. Once I caught onto this scam, I found a local mechanic in my town who would do the same work for half the price or less. Don't fall for their phony rhetoric. They overcharge you at every turn. Annie will tell you you're getting a "special" rate in the process. Eventually I tired of this deception, but I still occasionally needed to visit for factory recall issues and so forth. On my last visit, I told them there was something wrong with the electronics (it turned out to be a bad crankshaft angle sensor). After spending $200 with them and getting ZERO information about the problem, I asked Annie if they could somehow reset the electronics, as one might in rebooting a malfunctioning computer. Annie seemed to be angry at the mere question, quizzing me in return as to why I thought it would be helpful. Uhhh...guess what Annie. I came to YOU for help, and I came to you because I don't know precisely the problem (or didn't until I took my car to a competent mechanic, which doesn't seem to exist any longer at Hyundai Paramus). After being treated so rudely by Annie, I've resolved to never visit this location again. It's put me off from buying another Hyundai in the future, so bad was this experience. I recommend you avoid these people at all costs unless you like getting ripped off and having your inquiries rudely dismissed. More

I bought a 2021 HYUNDAI SONATA HYBRID/SEL On 4/4/2021 from Paramus Hyundai. Here is my experience with The General Manager Rocco Auriemm and sales Manager John Sweeney. My cell phone keeps disconnectin from Paramus Hyundai. Here is my experience with The General Manager Rocco Auriemm and sales Manager John Sweeney. My cell phone keeps disconnecting from the GPS maps app on a brand new Hyundai, Sonata Hybrids Radio LCD screen. Paramus Hyundai service department could not fix. They sent me to Hyundai Motor Corp. They could not help and told me the dealer should be able to fix. I Went back to Paramus Hyundai and they still could not help. They sent me to the Blue Link group at Hyundai. The Blue Link group sent me back to the dealer again. The Blue Link group also said that an RDR report was not sent that is required for cell phone to work with the car. Paramus Hyundai would not respond to that question. General Manager Rocco Auriemma would not return calls or emails. General Sales Manager, John Sweeney assistant said he is busy but would get back to me. I called John Sweeney a few times and emailed him about 5 times no return messages after Two weeks from John Sweeney. I also worked with Nick in the service department and Tomas an Technician and they could not help. I also went to use my phone on another car mfg. who also offers Blue tooth and Apple Car play with my GPS apps on my cell, I tested for an 1 1/2 hrs. My phone worked perfectly and flawlessly with that car. So it is not my phone or cell carrier. The problem is the device in my new Sonata Hybrid 2021 which I bought on 4/3/2021. More

Absolutely horrible ‘ A 60$k 2020 palisade has a blown engine . They lied telling us they test drove it and nothing wrong (we clocked the miles abs they drove nada ) Now they do the oil consumption test t engine . They lied telling us they test drove it and nothing wrong (we clocked the miles abs they drove nada ) Now they do the oil consumption test to find duh engine blown and they refuse a loaner car tell us it can be weeks there are 11 engines waiting (great cars huh ) and the only way we can get reimbursed for a rental is to rent a hyundai abs they will only pay 30 a day all in . That’s complete bull ahit if not a hyundai 25$ day ! There is no rental for those prices !!! Never will i come here for another vehicle . More