Paramus Hyundai - Service Center

The two employees give excellent customer service I wish you had more employees like them I trust them with my car they are very attentive to my vehicle you had more employees like them I trust them with my car they are very attentive to my vehicle More

I met Hugo in November 2009 right before my wedding. We had been having some major problems with my Hyundai for about 4 weeks and although the car had been brought to the dealership for service numerous ti had been having some major problems with my Hyundai for about 4 weeks and although the car had been brought to the dealership for service numerous times before, no one could quite figure out what was wrong with the car. About a week before our wedding, Hugo finally was able to fix the car and we have not had a problem since. I have continued bringing my car into Paramus Hyundai ever since, even though we moved to Fairfield County, CT last September. Hugo's professionalism, assistance and courteousness continues to make it a pleasant experience to bring my car there for service. We are actually bringing it in next week for service for just that reason. It's worth it for the additional effort on our part as Hugo makes it a satisfying visit. We commend Hugo and his staff for all of their hard work and dedication. Pamela and Mark Bruzinski More

I have been very happy with this dealer. Hugo is our serviceman who takes car of my son and daughter's car. He is very fair, informative and helpful. He is a great asset to your company. It is a pleasur serviceman who takes car of my son and daughter's car. He is very fair, informative and helpful. He is a great asset to your company. It is a pleasure dealing with him. Vicki Keehner More

I have been dealing with this dealership for 20 years. My I have been dealing with this dealership for 20 years. My family has purchased 8 vehicles over that period and presently my 2 sons and I have H I have been dealing with this dealership for 20 years. My family has purchased 8 vehicles over that period and presently my 2 sons and I have Hyundai vehicles. The service has always been prompt, efficient and reputable. I have dealt with Hugo Vacadiez for the past three years as my service writer and he has always been attentive to my service needs. He has been up front with additional issues that must be addressed beyond normal service maintenance and treated me as a special customer because of my loyalty to the dealership. I usually contact him when any of the three cars are due for service and he has always accommodated me. I prefer to drop off the vehicles on days when he is working since he is familiar with those vehicles. It is a pleasure to work with him and is one of the reasons that I am loyal to the dealership. More

I wasn't too sure of what too expect from the new place, but I can assure you it is a world of a difference from the old one. From making my appointment with a sweet woman named Hether,to the warm hello I r but I can assure you it is a world of a difference from the old one. From making my appointment with a sweet woman named Hether,to the warm hello I received as I pulled in, then dealing with a wonderful woman with a hysterical laugh named Ann(who by the way knows her stuff)and then the engaging coversation I had with Mike who explained the move and made me feel right at home. The staff seemed very upbeat and happy to work there. I also liked that I was able to watch my car being worked on from the waiting area and that I was updated as the service was performed. Although the waiting area leaves alot to be desired, and the old tv only had one channel, my time still went by quickly as I was entertained and not forgotten by the staff. Another plus was that the price quoted for my service from Hether when I made the appointment was exactly what I paid. I will definitely tell all my friends and family of my wonderful experience. More

Happy with the service because in the past I felt pressured to have services I did not want, but the past few times have been great (no pressure). I have been using the dealership for over ten years pressured to have services I did not want, but the past few times have been great (no pressure). I have been using the dealership for over ten years and was considering changing my service center. Now I will continue to go to Paramus service center. More

had oil changed and had no complaints but one that it took longer than I thought it would,my fault didn't plan for it taking 1 hr I'm use to 10 min oil change, waiting room was comfortable, tv on coffee took longer than I thought it would,my fault didn't plan for it taking 1 hr I'm use to 10 min oil change, waiting room was comfortable, tv on coffee offered, saleman Pedro was very helpful. if you go ask for him by name More

Recently my car broke down and Hyundai Roadside Assistance towed my car to Paramus Hyundai. When I spoke to the Service Manager he told me that all the car needed was maintenance work done; I was Assistance towed my car to Paramus Hyundai. When I spoke to the Service Manager he told me that all the car needed was maintenance work done; I was charged $700. On my way home from picking up the car, the car stalled again and it was towed back to Paramus Hyundai. After a second look, the Service people were able to diagnose that radaitor was causing the car to stall. This leads me to believe they did not look at the car and just felt they could sweep the dirt under the rug and claim that all the car needed was maintenance work. The service department manager misdiagnosed the proplem and overcharged me for work that it did not need. I trusted Paramus Hyundai to price me fairly and not try to rip me off by adding things that were not needed like, windowshield wiper fluid and an oil change! When we confronted the Service Department Manager, he claimed that he was in the right because I gave him authorization. I'm not a trained mechanic, but he told me this is what was needed to fix the problem. I trusted him to give me a fair diagnosis! Fast forward two weeks, and I still do not have a car. They never offered a loaner nor was there ever an update to the car. On all occassions we had to contact him for an update and most of the time he was never there to pick up the call. He also said that his voice mail was broken and that's why he was never able to return calls. Likely excuse??!! This whole experience has been a huge inconvenience and a terrible headache. I'm very inclined to buy another car and wash my hands of Hyundai. Their services, like Roadside Assistance and Warranties, at first seem attractive but don't be fooled, they have no idea how to coordinate a tow or price people fairly. If you have a hyundai and are considering get service done at Paramus Dodge Hyundai stay clear, go somewhere else, these people will rip you off and look for items that they can charge you that are are not covered under the car's warranty. More

I have had a horrible time with this dealer. First, they harassed me when I was buying the car by telling me the only way I got the price quotes I did was because the other sales people were attracted to me harassed me when I was buying the car by telling me the only way I got the price quotes I did was because the other sales people were attracted to me. Second, I brought my 10 month old Santa Fe in to fix a fuel gauge light problem and when I got the car back from the $400 worth of 15K miles inspection, there was suddenly a new noise coming from my car. I have been in twice to fix the noise and both times they returned the car without fixing it. Now I am about to go in for the 3rd time and they have been very rude throughout the process. Also, the service advisor winks at me and has touched me inappropriately on several occaisions. When I brought all this to the attention of the manager, he yelled at me and told me he didn't believe me. He did not realized my car was less than a year old and is still covered by the warranty. He accused me of lying and trying to take advantage of him to get a free service. I requested a loaner car because I did not feel it was right that I should be in inconvenienced due to thier mistakes. Then, he accused me of lying just to get a loaner, which makes no sense. All the facts were already entered into the system the first time I brought car. The manager never bother to listen or trying to understand the frustration I was having. After they fix my car I will never go back to them again. There is no place at Hyundai to log a complaint against these dealers except here. I wish there were someone at corporate who would help me. More