Paramus Hyundai - Service Center

Needed a minor item fixed on our newly acquired 2009 Azera. Annie greeted me immediately and prepared the paperwork. The car was worked on immediately and I was most impressed that they were not satis Azera. Annie greeted me immediately and prepared the paperwork. The car was worked on immediately and I was most impressed that they were not satisfied with the color quaality of the interior part and rejected it. They reordered the part and Annie was very professional in telling me I would have to come back again in a few days to get the exactly right color part for the car. I don't mind because I'll be greeted with a smile from Annie and I can walk across the parking lot to Lowes and enjoy browsing all the aisles again. By the way, the Azera is a really nice car! More

Annie Ramaglia is "THE BEST"..... I recently came in for my first service and she assisted me from the minute that I walked in the door until I left. Unfortunately, my 2011' Sonata Hybrid didn't came in for my first service and she assisted me from the minute that I walked in the door until I left. Unfortunately, my 2011' Sonata Hybrid didn't come with all season tires, but we discussed various options and she worked with me on the price for new ones and I was extremely satisfied. She explained everything that was inspected, completed and final cost. Since I owned an Audi previous to my Hyundai, I was ecstatic that the cost was so low. While waiting for my car, I noticed how the service team treated all of the customers that walked in. Everyone was extremely professional and listened to each customer's concern(s) attentively. Thank you Annie... See you soon!! Rob K More

I felt that I was treated fairly here, and was happy to learn that the warranty I had bought with the car did cover something meaningful, Ms. Ramalia was very professional and I would go back again. learn that the warranty I had bought with the car did cover something meaningful, Ms. Ramalia was very professional and I would go back again. More

I have had issues with my new Sonata Hybrid since I purchased it - poor performance and less-than-advertised gas mileage. I have had to bring the car back to the dealership three times in the two mon purchased it - poor performance and less-than-advertised gas mileage. I have had to bring the car back to the dealership three times in the two months I've owned the car. Annie Ramaglia has been my service person throughout, and she has been nothing short of outstanding. She is clearly committed to serving customers, something you don't always find today among service professionals. She listens, demonstrates caring and concern, and goes to great lengths to find solutions - never taking the easy way out. I know that Annie works for Hyundai, but she makes me feel that she is working for me also. That is the mark of a great service professional. She called me often while my car was in the shop or awaiting the next appointment to tell me what was happening and to see if I had questions or additional concerns. She is absolutely great, and deserves all the recognition in the world. More

I just bought a 2012 Elantra and wanted to get a spare tire which is not standard equipment. I arranged through the salesman to get the tire and when I came to the service area to have the spare installed tire which is not standard equipment. I arranged through the salesman to get the tire and when I came to the service area to have the spare installed I was helped by Annie Ramaglia, one of the service advisors. She was very pleasant and patiently explained the details of the service call. She made my wife and me feel at ease and when I told her I was tight on time because I had to go to work, she was able to expedite the work. While I can't say that getting your car serviced or repaired is a pleasant experience, Annie made this service call much easier. More