Paramus Hyundai - Service Center

Ask for Annie I drive from New York and go to New Jersey to this dealership because their service is that much better. Annie always breaks down the services needed I drive from New York and go to New Jersey to this dealership because their service is that much better. Annie always breaks down the services needed, the cost of each, and explains the urgency/importance of each. She isn't pushy or aggressive like people at other dealerships and service locations can be, and always works with you like a real person, not just a customer. More

Individual attention I switched from another Hyundai dealership to have my car serviced at Hyundai of Paramus. Annie's customer service and attention to detail convinced I switched from another Hyundai dealership to have my car serviced at Hyundai of Paramus. Annie's customer service and attention to detail convinced me that I made the right choice. She took me under her wing and made she I understood the service being done on my car. Customer service at its best! Just wish the dealership provided a loaner when I bring the car in for service. More

Worst experience of my life.. We were sold options that the car didn't even come with, agreed on one price per month on a lease, then we met with the finance guy to sign paperwork, We were sold options that the car didn't even come with, agreed on one price per month on a lease, then we met with the finance guy to sign paperwork, and he told us the price agreed upon did not include tax and title fees. Which came to $22 more PER MONTH? After the fact, we were told that they were known for this trick. To make matters worse, it's a Lemon! Back in service for third time! Engine feels like it is failing when accelerating into traffic. It stalled so hard that I almost hit my face on the steering wheel (my 2 small kids were in the back seat when it happened) and then almost got t-boned by oncoming traffic!! We've been complaining about this issue for MONTHS, but since "they were unable to duplicate the issue" they returned the car to us each time without even touching it.. Mostly because the dealership is located at traffic jam central/Rt 4 in Paramus. How do you "duplicate" an engine issue if you can't exceed 15 MPH? NOW all of sudden they can duplicate it, but state that we beat on the car, and so it's our fault. I'm 40 years old, live in NJ traffic, and usually have my kids with me. It's a $400 repair, and we are leasing this car. The District manager denied our claim to have this covered under the 10 year warranty, and we were advised to submit claim to Hyundai Corporate. You know what they said? Call the better business bureau, we can't help you. Incidentally, I googled Hyundai complaints, and wouldn't you know there are MANY cases of this same issue, each time diagnosed differently, so as to avoid Lemon Law claims, I guess? Please, don't do it to yourself. You deserve better. You do. More

There are no words I brought my car here Saturday, September 6th at 8:30 in the AM. It is now Tuesday, September 9th and my car is still there, and for the record I won I brought my car here Saturday, September 6th at 8:30 in the AM. It is now Tuesday, September 9th and my car is still there, and for the record I won't have my car until Thursday. For a $139 part, they want to charge me over $300 in labor...what kinda crap is that. I angered my rep, because I said never mind I'll have my mechanic fix the other things that need to be done, just fix the item that is covered by my warranty. When the rep said, you really should bring the car here for service I said, no thank you, I'll continue to take my car to my mechanic. As I told her I feel as if I stepped into the lemon patch with the purchase of this car and have had more trouble with this car than all of the cars I've owned previously. This place just sucks and I doubt I'll buy another Hyundai....I'll take the bus. Can I take stars back? I'm now without a car for FIVE DAYS!!!!! Two days to diagnose the issue, 3-5 days for the part. According to the rep it's not a part often repaired so they don't keep it in the shelf...I'm done. Hyundai is horrible, their customer service is horrible. I will never buy another car from them. More

Missing personal belongings you should empty your car before service in this dealer or you will miss your personal belongings, and if you call the service manager to complaint a you should empty your car before service in this dealer or you will miss your personal belongings, and if you call the service manager to complaint about it he will not give you an answer only bad attitude. More

I WAS DRIVING ON THE HIGHWAY AND A PORTION OF MY ROOF ANTENNA FLEW OFF ( MY RADIO WENT FROM MUSIC TO STATIC SUDDENLY). WHEN I SAW THAT MY ANTENNA HAD DISAPPEARED, I CALLED PARAMUS HYUNDAI. I REQUESTED AN ANTENNA FLEW OFF ( MY RADIO WENT FROM MUSIC TO STATIC SUDDENLY). WHEN I SAW THAT MY ANTENNA HAD DISAPPEARED, I CALLED PARAMUS HYUNDAI. I REQUESTED AN APPOINTMENT FROM THE REP AND WAS GIVEN ONE FOR THE SAME DAY 3/21/14. I ASKED THE REP IF THE ANTENNA WAS COVERED UNDER THE WARRANTY FOR MY 2010 ACCENT. SHE CHECKED AND SAID IT WAS FOR 5 YEARS OR 60,000 MILES. I BROUGHT THE CAR IN. I TOLD THE REP, ANNE, WHAT HAD HAPPENED. SHE ASKED ME IF I THOUGHT THE ANTENNA MIGHT HAVE BEEN STOLEN. I TOLD HER THAT I DOUBTED THAT CONSIDERING THE CAR WAS MOVING AT 65 MPH ON A HIGHWAY WHEN THE ANTENNA DISAPPEARED.( I HOPE SHE DOESN'T ASK QUESTIONS LIKE THAT TO EVERY SENIOR CITIZEN SHE ASSISTS.) I ASKED HER IF THIS WOULD BE COVERED UNDER THE WARRANTY. SHE SAID " NO", BECAUSE THE PART WAS MISSING AND THEY NEEDED TO RETURN THE PART TO HYUNDAI TO RECEIVE REIMBURSEMENT FROM THE COMPANY. SHE RECCOMMENDED THAT I BUY THE PART AND PUT IT ON MYSELF. I TOLD HER THAT THE PROBLEM WITH THAT WAS THE NEW ANTENNA MIGHT ALSO FLY OFF IF THE POST THAT THE ANTENNA IS ATTACHED TO IS FAULTY. I ASKED THE REP IF SOMEONE COULD LOOK AT THE ATTACHMENT ON THE ROOF OF MY CAR. AS SOON AS I SAID THAT, SHE SAID, "THAT'S A DIAGNOTIC AND WILL COST YOU $125". I REPEATED TO HER THAT I ONLY WANTED SOMEONE TO "LOOK" AT THE ATTACHMENT. IT WAS AT THIS POINT THAT I ASKED TO SPEAK TO THE MANAGER.THE MANAGER, MICHAEL, SAID HE WOULD BE WITH ME IN A MINUTE. HE CLOSED THE DOOR TO HIS OFFICE AND FIFTEEN MINUTES LATER I WENT TO THE REP, LEFT MY NAME AND PHONE AND LEFT. HE DID CALL ,BUT IT WAS A FRUITLESS AND CONDENSCENDING CONVERSATION. More

There are many reasons to complaint about this service, but I just want to point out some of them: First, the service department couldn't find my extended warranty information in the system even though th but I just want to point out some of them: First, the service department couldn't find my extended warranty information in the system even though the finance department confirmed that it is there, and both services and sales (finances) operates in the same building. Alex Vargas, one of the customer service associate, told me that it is not his job to confirm that information. So i asked myself why two different department that operate in the same building they don't exchange information each other. the only reason what i went to Paramus Hyundai service is because i bought my car in that location and I thought that any information would flow faster. Second reason, my car was making noises when I started the car. This happened from the beginning, but it wasn't too loud after one week they fixed my car for another problem the first time; they couldn't find any problem about it so they didn't do anything. However i had been receiving mails from them about 3K service schedule approaching. Thus, i decided to fix both problem the same day. I called to notify them that I wanted them to fix that problem too. The day of my appointment arrived, I drop off my car and told Alex Vargas that this is the second time that i come her to fix this problem. he said that the first time they didn't see anything wrong with that. So I had to wait until my car cool down to prove him that I was saying the truth. I could prove it and then I left. After 6 hours, i could pick up my car but Alex Vargas didn't give me any receipt for my car reparation and the 3K service. He told that he couldn't finish the documentation because he needed some sales approvals, so next business day he would send them to me. Well those papers never arrived. I called them repetitively to ask for this documentation but neither Alex Vargas or the manager, Mike Scala called me back. I don't know if they lied to me about the 3K service but it is really weird that a certified service company works without receipts. Finally, I have a problem with a brake light in the left side that will not turn off sometimes Hyundai of Paramus service has checked two times with out a successful result. They affirm that it is related with the remote start that I got from them. However, since they hired a third party to install it they cannot fix it. Anyway I do not mind if they did it by themselves or hired another company. I just want my car work properly. At this moment I still has this problem and they do not call me to tell when they are going to fix it. It was the worse experience ever. More