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159 Reviews of Paramus Hyundai - Service Center
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October 11, 2016
POOR/RESTRICTED SVCE. HOURS. I AM QUITE HORRIFIED BUT NOT SURPRISED TO READ ALL THE NASTY REVIEWS HERE AND WANT TO ADD MY OWN ALSO. I HAVE BEEN TRYING TO GET FOR MY 2016 ELANTR I AM QUITE HORRIFIED BUT NOT SURPRISED TO READ ALL THE NASTY REVIEWS HERE AND WANT TO ADD MY OWN ALSO. I HAVE BEEN TRYING TO GET FOR MY 2016 ELANTRA'S FIRST SVCE. - WHICH IS FREE - FOR 5 MONTHS NOW; I CAN ONLY MAKE A LATE AFTERNOON TIME WHICH THEY NEVER COULD GIVE ME. I WAS TOLD REPEATEDLY THAT 1:30 IS THE LATEST THEY COULD TAKE ME AS THE TECHS LEAVE AT 2:30. THERE IS NO 'LATE HOURS' DAY EITHER. IN MY 65 YEARS HAVE NEVER COME ACROSS A DEALERSHIP WITH SUCH RESTRICTED TIMINGS. TODAY AFTER A LONG DEBATE AND ARGUMENT I GOT AN APPT. FOR 3:30 AFTER A 45 MIN. QUARREL WHEN I TALKED TO THE MANAGER AND SHE ADMITTED THAT TECHS DID WORK TILL LATER THAN 2:30. WHAT A BUNCH OF NONSENSE. I CALLED THE MAHWAH HYUNDAI DEALER THEY HAVE HAVE LATE HOURS ON TUESDAY AND CAN TAKE ME AT 6 PM...ON OTHER DAYS I COULD GO TILL 3 PM IF THEY HAVE AN OPENING...EITHER WOULD HAVE WORKED FOR ME JUST FINE. BUT SINCE I HAVE FREE 1ST SVCE. AT RTE 4....I FEEL COMPELLED TO AVAIL OF THAT. I AM NEVER GOING BACK TO RTE.4 PEOPLE!!! More
by BINA - PAUL
Employees Worked With
EVELYN - RUDE
September 14, 2016
Lease of our 2 New Hyundai's Vechicle's Both vehicle's, the Elantra & the Santa Fe run as good as they look. We were pleased with our treatment during our contract signing for our leases. Th Both vehicle's, the Elantra & the Santa Fe run as good as they look. We were pleased with our treatment during our contract signing for our leases. They kindly answered all our questions. The Paramus Hyundai dealership, & our salesman Eddie Santiago were very courteous. More
by kasesm
Employees Worked With
Eddie Santiago
September 10, 2016
First service related issue taken care of with flying colors If I could bump up my first review to 5 stars, I would. My first service related issue was handled swiftly and professionally. Iggi is courteous and a If I could bump up my first review to 5 stars, I would. My first service related issue was handled swiftly and professionally. Iggi is courteous and always out does himself. When the wife needs a car, I know where I'll be going. Thanks Iggi and thank you Paramus Hyundai. More
by cnero
Employees Worked With
August 16, 2016
Just needed a key fob Just needed a spare key fob..it was expensive...not their fault...let me wait since it has to be programmed...everyone was very polite and courteous.. Just needed a spare key fob..it was expensive...not their fault...let me wait since it has to be programmed...everyone was very polite and courteous...very happy.. More
by Mike D
Employees Worked With
Annie Ramaglia
July 29, 2016
Over $1,000 for brake pads and brake fluid flush.NO THANKS!! If you think paying over $1,000 for a brake job is a fair price, then this place is for you. The job only included front & rear pads and a brake fluid If you think paying over $1,000 for a brake job is a fair price, then this place is for you. The job only included front & rear pads and a brake fluid flush. Rotors and calipers are NOT included in the job. Are they INSANE??? Once I refused the service they wanted to offer to do the job for 25% off (still over $700). First, if they can offer me 25% off then why not charge that price from the start. Very Shady pricing and WAY over priced even with their so-called discount. I guess they like making their money off the uninformed. I know how much brake pads and fluid costs and I know how long it takes to perform a brake job but I guess they are hoping you do not. I will never have them service my car again. Even if I need any future warranty work, I will take it to another Hyundai dealer. More
by gju614
Employees Worked With
Bill Benway
May 04, 2016
My New 2016 Velostra This is the third vehicle that was bought/leased within our family from this dealership. We came in for service for one vehicle and left with that on This is the third vehicle that was bought/leased within our family from this dealership. We came in for service for one vehicle and left with that one and a brand new Velostra. Iggy Barreto was cordial and very helpful in our decision to lease a new car. It was a spur of the moment decision and he made sure the price was within our budget. We're having fun with our new Velostra. Thanks Iggy! More
by bluefalcon922
Employees Worked With
January 28, 2016
...second service visit...couldn't be better this was my second service visit to this dealership...fair prices..excellent discount and great attention by servfice writers, specially Annie...servi this was my second service visit to this dealership...fair prices..excellent discount and great attention by servfice writers, specially Annie...service performed fast and discountas honored..they earned my business, refreshing to see the owner involved in the daily operation of his business...unusual yes, but appreciated....good work guys...keep it up.....thanks Annie... Ralph L.... More
by svofan1
Employees Worked With
Annie Ramaglia
January 23, 2016
Service dept I honestly don't have a good opinion of the dealership, but I can't say enough good things about my service manager, Rob Gaudio, so this review is rea I honestly don't have a good opinion of the dealership, but I can't say enough good things about my service manager, Rob Gaudio, so this review is really about him. On several occasions he has gone above & beyond to make sure that I'm well taken care of. He is very professional, listens to my concerns, and has prevented me from having a meltdown due to other employees' foolishness more than once. I trust his recommendations. Mr. Gaudio is the sole reason I continue to do business with Paramus Hyundai. More
by cmg
Employees Worked With
Rob Gaudio
October 01, 2015
Very disappointing I leased a '15 Genesis from Paramus Hyundai the day I attended the NY Auto Show. The pricing seemed fair and the car is absolutely FABULOUS. I pr I leased a '15 Genesis from Paramus Hyundai the day I attended the NY Auto Show. The pricing seemed fair and the car is absolutely FABULOUS. I previously had an Infinity G37x. The car was delivered with trunk and hood ornaments that are after market add-ons that don't have the Hyundai logo and add an exceptionally classy look. BOTH WERE APPLIED CROOKED. Let me tell you it takes an act of Congress to get this corrected. They contract with an outside vendor that is only available on a limited basis. There's not enough room here to give all the details of what a nuisance it still is to get this corrected. During this time it was quite easy to see how generic and 'highway' like this dealership is. I was told that they own the dealership on Rte.17 and 1 other dealership. I plan to get my service from another owner and a friend said the service is much better in Rockland County. Although somewhat out of the way I'm going there. The morale of the employees seems poor in both the sales and service areas. I will be contacting Hyundai regarding my disappointing experience. For such a great car they would benefit from having better representatives that don't diminish the experience. More
by LandnSea
Employees Worked With
Ian Kaufman
July 10, 2015
...first service visit...nothing but good expirience. ...My first service visit was pleasant and fast...service writers, specially Joe, was well informed and provided me with oportunities to save money, l ...My first service visit was pleasant and fast...service writers, specially Joe, was well informed and provided me with oportunities to save money, like the "oil change club" and provided future discounts for service visits in the future....techs appear to know their work well, they are fast an precise..I spent 1 hour or so..pleasant waiting area...prices appear to be at par with other dealers besides I bought the Santa Fe from them and I was pleased with their sales dept (YES!!!..pleased....).Their service levels are top. Contrary to others opinions I found this dealer to be fair on their practices, prices and service all around and I buy vehicles every 3 to 4 years. Like I always said, everyone has to eat and what they sell you at service deptmnt you get..is up to us, the customer, to buy it or not...good job guys...I will see you in another 5k miles.. More
by svofan1
Employees Worked With
joe, service writer
