Paramus Hyundai - Service Center

Bad Part service and mechanic service also service menagement. They just want to take money menagement. They just want to take money More

My Kona’s blind spot warning stopped working so I went to Paramus Hyundai for service. The service was beyond excellent if that was possible. My service manager kept me updated of what was going on and expla Paramus Hyundai for service. The service was beyond excellent if that was possible. My service manager kept me updated of what was going on and explained what needed fixing and why. He. Was thorough and very pleasant. I w/o continue to use Paramus Hyundai in the future More

Very bad service experience! I arrived with a 3-year-old car that was under the manufacturer's warranty and serviced on time, they didn't know how to locate the fault, so they a I arrived with a 3-year-old car that was under the manufacturer's warranty and serviced on time, they didn't know how to locate the fault, so they asked me to pay for two hours of diagnostics or perform various maintenance operations on the grounds of poor maintenance. I have all the approvals for timely treatments at an authorized Hyundai garage. In addition, when I wanted to pay, it took several hours to examine a State Department card that was clearly tax exempt. My wife wasted precious time with a small child in the garage without receiving an appropriate response from the employees or from the manager who transferred the responsibility to the accounts management department and did not give me the opportunity to speak with them. Just a bad experience. More

Avoid This Dealership! I brought my 2011 Hyundai Sonata in for a clock spring replacement under an extended warranty (TSB 17-BE-004-1). The car showed every sign of a brok I brought my 2011 Hyundai Sonata in for a clock spring replacement under an extended warranty (TSB 17-BE-004-1). The car showed every sign of a broken clock spring, but they insisted on quoting a 2-hour diagnostic, even though the TSB states the diagnosis only takes 20 minutes. They confirmed the clock spring was faulty, but then claimed the airbag light was on for a different reason and are charging me $450! Despite me being clear that I only wanted the clock spring diagnosed, they still pushed unnecessary diagnostics. I would never bring my vehicle here for any service... Even warranty work! More

they are worst dealer service provider . After going in 3 times for repair for engine issue they keep on coming up with different issue and no warranty provided on the work done .And the amo After going in 3 times for repair for engine issue they keep on coming up with different issue and no warranty provided on the work done .And the amount they are charging for repair are outrageous More

Best service fast and clean All staff are so nice and courteous This repair shop is one of the best I had visited courteous This repair shop is one of the best I had visited More

If you like wasting your time or perhaps observe an example of complete and utter incompetence, this is the place for you. I brought in my Ioniq 5 for service last year for some recalls, an inopera example of complete and utter incompetence, this is the place for you. I brought in my Ioniq 5 for service last year for some recalls, an inoperative USB data port for CarPlay and inoperative over the air updates. The service advisor was very dismissive and said that Hyundai’s don’t do over the air updates. Well, the Ioniq 5 was one of the first cars to offer that for some features and other users were getting their updates but mine weren’t working despite being subscribed to the blue link. Regarding the USB issue, again the service advisor was dismissive. I was told that my phone port probably needs to be cleaned, or that I’m probably using the wrong type of cable. This is an early model Ioniq 5 and others were having a similar issue of CarPlay constantly disconnecting. The known fix was to replace the USB port. But they didn’t want to listen to me and they did a “reset” of the radio system. When I got the car back, the USB issue was still present as ever and the OTA updates didn’t work. So I brought in the car recently again for another recall and the same issues with the USB and OTA’s. They said that they have to charge me a $250 diagnostic fee. I asked why if the car is still under the warranty. The service advisor said, that maybe I won’t be charged the fee but I still have to sign the form to allow the charging of the fee. I asked the service advisor what determines if I’m charged the fee? She said that she didn’t know!! What? This is your job!!! Finally I spoke to the manager and she said that the fee is charged if something outside the warranty is found to be the issue (flood damage, etc.). Ok this made sense but I don’t understand why the service advisor doesn’t know this simple fact. After leaving the car with them, they fixed the recall issue but said they needed to order the USB port. (Which they should have done on my first visit). They said the part will arrive in 2 days so I said they can keep the car and fix it when the part arrives. After 2 days it turns out they ordered the wrong part. So I pickup the car and they said the new part will be in next week and someone would call me. 2 weeks goes by and no phone call. So I called them and they had the part but hadn’t received the call. Finally they replaced the USB port and now CarPlay works. If they were more receptive the first time, or just cared enough to do a good thorough job I wouldn’t have to make 3 visits to get this fixed. OTA updates still don’t work though. I will never recommend a Hyundai to anyone again after these experiences. There is a book out there called “The Art of not giving a f—k.” It must have been written by Paramus Hyundai staff because this is where they really shine. More

My vehicle had a bad thermostat the replaced it and never replaced the antifreeze the coolant bottle was empty went I checked it replaced the antifreeze the coolant bottle was empty went I checked it More

Excellent service very knowledgeable they have state of the art technology and techs that know the vehicle Thank you the art technology and techs that know the vehicle Thank you More

Did the required service on time and was able to wait for it and leave. for it and leave. More