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Paramus Hyundai
Paramus, NJ
1,745 Reviews
We are the premier Hyundai Dealer in North Jersey with prestigious awards of excellence in customer satisfaction! We are proud to serve New Jersey, New York and the surrounding areas with an extensive selection of Hyundai vehicles, a great selection of pre-owned cars, and a five star experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,745 reviews
August 14, 2013
BUYER BEWARE!! This dealer relies on consumer fraud and deception – not to mention false advertising and alleged credit approvals. I first contacted the dealer a few weeks ago to inquire about an ad I saw deception – not to mention false advertising and alleged credit approvals. I first contacted the dealer a few weeks ago to inquire about an ad I saw online. As with all ads, the deal advertised for a $44/month lease of Hyundai Elantra seemed too good to be true so I called to understand the fine print and inquire about the deal. I was assured by a sales rep over the phone that the ad was true, that with a $2200k down payment, I could qualify for a $44/month lease – with the only caveat that registration and other fees are additional costs that I could pay on top of the down payment or roll into the lease payment. After several phone calls with the same sales rep, I proceeded to fill out a credit application online – which would let me know if I was approved and more importantly, would let me know if it was worth traveling over an hour to the dealer. A week passed and I had not heard back from the sales rep so I gave her a call to follow-up on the application. She let me know that I would receive a response the same afternoon and sure enough, she called me in the afternoon to inform me that I had been approved. She let me know that all I needed to do was go down to the dealer, pick the color/trim/etc of the car and that I could drive out with a new Hyundai car that same day. Indeed, I went down to the dealer to finalize the deal and to my surprise, found out that the $44/month lease was a SCAM! To make matters worse, the sales manager proceeded to tell me that I had not been approved yet (even though I was assured over the phone that I was and hence, why I made the trip down there) and that I would not be driving a new car home. He let me know that the dealer puts out ads like that to entice people and get them to visit the dealer…and that there is a fine print. Of course, I invite all readers to access their webpage to read the fine print. I’m sure you will find, like I did, that their fine print is illegible, even if you zoom in 200% or more. This is why I called and spoke to someone who explained the one caveat about registration and other fees – and so I thought I understood the fine print that I could not read from a computer screen. What any sales rep failed to also tell me was that in addition to the $800 - $1300 that a registration and other fees (acquisition, taxes, etc), Hyundai charges hidden fees to make this number go all the way up to over $3000. Oh – and if you were wondering how you could qualify for the advertised $44/month, you need to give a down payment of $2200 + $3000 (registration and fees) and need to be a military vet who has graduated from college and who owned a Hyundai. Needless to say, I left this place a very dissatisfied customer – without the desire to make a deal with them today or ever. This dealer preyed on my good faith and desire to have a car - given that the one I had previously was stolen. This dealer’s explanation for all this – it was the sales rep’s fault. They take no blame for deliberately misinforming and misleading me – and above all LYING to me. I will be filing claims with the appropriate agencies and sincerely hope that future car buyers understand that this dealer relies on questionable business tactics to make a deal – at the expense of a VERY DISSATISFIED and DECEIVED buyer. More
by InformedConsumer45
Employees Worked With
call center staff, sales managers
August 11, 2013
Awesome Team!!They worked with my requirements and wishes. Vinny was very helpful and friendly, Harold follow up with me couple of times after the purchase that makes me feel valued as a customer. It wishes. Vinny was very helpful and friendly, Harold follow up with me couple of times after the purchase that makes me feel valued as a customer. It was a great experience , very professionals. Thanks guys!! More
by dianys44
Employees Worked With
Vinnie Incorvaia and Harold
August 10, 2013
They were amazing. It was my first time leasing anything under my name and they explained everything to me detail by detail. They were also very patient with me while I was making up my mind on the style an under my name and they explained everything to me detail by detail. They were also very patient with me while I was making up my mind on the style and color of the car. They stayed an hour and a half later for me to close the deal and they delivered the car to my house the very next morning! They have been following up with me for about a week to make sure I love the car and that everything is perfect. They are really good, down to earth, caring people. I couldn't be happier and can't wait to go visit them again. More
by Gmc.vitetta
Employees Worked With
Iggnatious Barreto, Vinnie Incorvaia
August 06, 2013
Antoine presented himself in a professional and friendly way. If it wasn't for him I wouldn't have made the deal. I wanted to give him the deal and so I did. It was important that I felt I was being taken c way. If it wasn't for him I wouldn't have made the deal. I wanted to give him the deal and so I did. It was important that I felt I was being taken care of and he did just that. Thank you Antoine! More
by msierra
Employees Worked With
Antonie Thomas
July 31, 2013
Can't say enough about Iggy, he made our experience at Hyundai very satisfying. I would recommend Iggy because he is genuine and one of the nicest people you would want to meet. Me son Michael was I at Hyundai very satisfying. I would recommend Iggy because he is genuine and one of the nicest people you would want to meet. Me son Michael was Iggy's first sale and I was Iggy's second sale and to say the least he was very appreciative. I also have to say that Vinnie Incorvaia, sales manager, was great, he worked with us to get my son Michael a price on a Genesis coupe that we were satisfied with and I an Elantra. I am more that satisfied with Hyundai of Paramus and would recommend to anyone. I wish the best for Iggy in his new career with Hyundai! More
by karenkag
Employees Worked With
Iggy, Vinnie Incorvaia
July 30, 2013
I arrived wanting to test drive a 2013 Hyundai Track, 3.8 Manual, and had such a good experience that I drove one off the lot the same day. I worked with Iggy (Ignatius Baretto), who is new to the car sales Manual, and had such a good experience that I drove one off the lot the same day. I worked with Iggy (Ignatius Baretto), who is new to the car sales business, and doesn't at all fit the description of your standard Tri-State Area car salesman. He was kind, thoughtful, friendly, worked with me on the price and gave me a fair deal on my trade-in. All in all a great experience – thanks! More
by dl9010
Employees Worked With
Ignatius Baretto
July 28, 2013
Purchased a Hyundai genesis in June and the dealership provided temporary plates and owed me a check on my trade in. Was told I would have my registration and check within 7-10 days. Well that's not what provided temporary plates and owed me a check on my trade in. Was told I would have my registration and check within 7-10 days. Well that's not what happened, not until did I have to call countless times but the temporary registration expired (21 day later) and still no registration and no check. The dealerships GM would not respond to calls, it to calling the ownership of the dealership (only got his secretary) and days of dealing with the Hyundai Genesis Helpline to get the dealership to actually send me my registration and the check. I would definitely NOT recommend this dealership to anyone interested in a Hyundai; even the genesis helpline staff was amazed at the lack of responsiveness and lack of effort on the part of the dealership to resolve these issues timely. Stay away!!! More
by maltholz
Employees Worked With
General Manager, Sales manager
July 26, 2013
I recommend this dealership to everyone great customer service and easy to work with.. I worked with Iggi Nd Vinnie . And bought a genesis coupe .. I'm glad I can say I was Iggi's first purchase in that service and easy to work with.. I worked with Iggi Nd Vinnie . And bought a genesis coupe .. I'm glad I can say I was Iggi's first purchase in that dealership. He is a great guy and hope he does well.. More
by Gorrell_12
Employees Worked With
Iggi, Vinnie Incorvaia
July 15, 2013
I had a very good experience at Route 4 Hyundai. My dad and I purchased a 2013 genesis coupe and I am having a wonderful experience with the car. We were provided exceptional service from Brian Scudder as and I purchased a 2013 genesis coupe and I am having a wonderful experience with the car. We were provided exceptional service from Brian Scudder as he was informative and friendly the entire time we were with him. More
by adooley7
Employees Worked With
Brian Scudder
July 13, 2013
We are so grateful to have met Jefferson Palau. He was thorough and presented an amazing presentation helping us to make our decision to purchase the Sonata. His professionalism was evident when he spoke thorough and presented an amazing presentation helping us to make our decision to purchase the Sonata. His professionalism was evident when he spoke regarding what would be our best options. He was courteous, kind and gracious. Its a pleasure to meet someone who has a desire to help others and enjoy what they do. My wife and I felt comfortable and knew Jefferson had gone the extra mile to make this purchase possible. More
by Chortiz
Employees Worked With
Charlie Ortiz, Jefferson Palau
