Paramus Hyundai

So we've got a call from Hyundai to visit and lease a new car. We leased a Genesis 2011, in July 2012 and as our lease is close to expire we would like to see what they had to offer us. Disregarding the new car. We leased a Genesis 2011, in July 2012 and as our lease is close to expire we would like to see what they had to offer us. Disregarding the very bad experience we had on our first time leasing - we were for SIX HOURS on the dealer being persuaded by the manager (a tall bald guy, I cant remember his name). He elevated his tone in a way I had to ask him to please watch his mouth and respect me. We just kept the deal as our old car was putting my fiancee's and my life in risk. That car worth 1.500$ and they trade it for 300!! Yeah, plus we payed 2.500$ down payment to have our genesis monthy payment for 300. We made our fisrt lease. And first very bad deal! At least we were happy with the little well-designed car.. Today, we spent over an hour there to hear the deal they had: 499,00 for a basic model Santa Fe (lease) It is like a joke, right? We let them know we would like to keep the same price range. They said they would may be able to offer a simple Elantra for that price... !!!!!!!!!! So arrogant, the manger came (as on the fist time), to try persuade us and make us swallow another stupid deal. Like they go to a back room talk and come to you with deals as if you were a complete idiot. Then you laugh and they start "playing the negotiation" So dirty. So low. Jefferson said: "Well ya you know, this month is not good for lease....". so why do you even call us and waisted our time going there?? We simply stood up and left. they would make us seat there and listen, if it was legal to force us to stay... I let them know I would be rating them negatively. As the matter of fact, after the first lease they were BEGGING US to give them a good review. They called me several times and I was feeling unconfortable to say: im not rating you positively. Maybe now they will try to reach me to beg to take this review off. All they want is to buy reputation, right? The lack of respect, educartion and excess of arrogance made us disgusted to step in that place ever again. Further more, I'm twitting about it and spreading as word of mouth. My journalist friend will write a note on the local news. I have no idea what this may cause, I never wrote any negative review in my life, but I want to save people's time and stress. Living 6 years in this country we have never been so disrespected. Right after that we stopped at Mercedes and had an amazing experience - and are very inclined to lease a car with them - funny or not, more affordable for than Santa Fe. Who woudnt want a Mercedes? I hope these people learn how to do business right and treat people as humans. Otherwise I hope the business crashes, as this is what they deserve now. Good-bye Hundai. Until NEVER MORE. More

I bought a new car here over a year ago. I bought some of the extras with the financing. Later, I cancelled a couple of the extras (key replacement, and road hazard coverage). That was in January of 201 of the extras with the financing. Later, I cancelled a couple of the extras (key replacement, and road hazard coverage). That was in January of 2013. We are now nearing the end of January 2014. I have made countless visits in person, and calls by phone and some emails. So far, I have yet to see a dime of this refund. They keep making it sound like I will get it any day. They kept asking me for my phone number promising to call me back. Almost never did follow up with me. Very disappointed with this dealership! I have bought quite a few cars in my life, and have never had such a negative experience as this! Worst experience ever! Josue Alvarado, Steve Amato, and even the GM Rocco... seems none of them care about this at all! More

SHAME ON YOU!!!!! 25 month old car needing $838.00 worth of repairs on brakes and blaming "How the person drives the car!" DISGUSTING!!!! Putting young women in danger because they have to wait two hours of repairs on brakes and blaming "How the person drives the car!" DISGUSTING!!!! Putting young women in danger because they have to wait two hours for the tow truck the both time she had to use the "assurance". Morally Wrong! This company takes advantage of native buyers and sells them a load of garbage, like the quality of their cars! More

The struck a deal at the salesman's desk, signed papers and then in finance they change everything. I ended up. Paying $1600 more that I negotiated and then an employee spit in my face and called me papers and then in finance they change everything. I ended up. Paying $1600 more that I negotiated and then an employee spit in my face and called me "cheap" when I was told that I had to pay an additional $143 for my registration and plates and refused to give me any paperwork to figure out if I paid for it. I also want to cancel the service contract and replacement key contract yet they won't tell me the procedure. The back of the paperwork says I have to surrender the original papers. Shouldn't they know that or are they deceiving? I want my money back!!! Ian Kaufman was the salesman and John was the finance guy. Would never set foot in this place again. More