Paramus Hyundai

This dealership is a joke I highly recommend taking your business somewhere else. This place is dishonest, deceitful, and disrespectful. From the service department all the wa I highly recommend taking your business somewhere else. This place is dishonest, deceitful, and disrespectful. From the service department all the way up to sales and finance this place is despicable with boiler room and barbaric sales tactics and ultra-pushy service department. Don't waste your time here, there are many other Hyundai dealerships in this area that will treat you with the respect and go out of there way to make your car buying experience pleasurable. More

I WAS DRIVING ON THE HIGHWAY AND A PORTION OF MY ROOF ANTENNA FLEW OFF ( MY RADIO WENT FROM MUSIC TO STATIC SUDDENLY). WHEN I SAW THAT MY ANTENNA HAD DISAPPEARED, I CALLED PARAMUS HYUNDAI. I REQUESTED AN ANTENNA FLEW OFF ( MY RADIO WENT FROM MUSIC TO STATIC SUDDENLY). WHEN I SAW THAT MY ANTENNA HAD DISAPPEARED, I CALLED PARAMUS HYUNDAI. I REQUESTED AN APPOINTMENT FROM THE REP AND WAS GIVEN ONE FOR THE SAME DAY 3/21/14. I ASKED THE REP IF THE ANTENNA WAS COVERED UNDER THE WARRANTY FOR MY 2010 ACCENT. SHE CHECKED AND SAID IT WAS FOR 5 YEARS OR 60,000 MILES. I BROUGHT THE CAR IN. I TOLD THE REP, ANNE, WHAT HAD HAPPENED. SHE ASKED ME IF I THOUGHT THE ANTENNA MIGHT HAVE BEEN STOLEN. I TOLD HER THAT I DOUBTED THAT CONSIDERING THE CAR WAS MOVING AT 65 MPH ON A HIGHWAY WHEN THE ANTENNA DISAPPEARED.( I HOPE SHE DOESN'T ASK QUESTIONS LIKE THAT TO EVERY SENIOR CITIZEN SHE ASSISTS.) I ASKED HER IF THIS WOULD BE COVERED UNDER THE WARRANTY. SHE SAID " NO", BECAUSE THE PART WAS MISSING AND THEY NEEDED TO RETURN THE PART TO HYUNDAI TO RECEIVE REIMBURSEMENT FROM THE COMPANY. SHE RECCOMMENDED THAT I BUY THE PART AND PUT IT ON MYSELF. I TOLD HER THAT THE PROBLEM WITH THAT WAS THE NEW ANTENNA MIGHT ALSO FLY OFF IF THE POST THAT THE ANTENNA IS ATTACHED TO IS FAULTY. I ASKED THE REP IF SOMEONE COULD LOOK AT THE ATTACHMENT ON THE ROOF OF MY CAR. AS SOON AS I SAID THAT, SHE SAID, "THAT'S A DIAGNOTIC AND WILL COST YOU $125". I REPEATED TO HER THAT I ONLY WANTED SOMEONE TO "LOOK" AT THE ATTACHMENT. IT WAS AT THIS POINT THAT I ASKED TO SPEAK TO THE MANAGER.THE MANAGER, MICHAEL, SAID HE WOULD BE WITH ME IN A MINUTE. HE CLOSED THE DOOR TO HIS OFFICE AND FIFTEEN MINUTES LATER I WENT TO THE REP, LEFT MY NAME AND PHONE AND LEFT. HE DID CALL ,BUT IT WAS A FRUITLESS AND CONDENSCENDING CONVERSATION. More

There are many reasons to complaint about this service, but I just want to point out some of them: First, the service department couldn't find my extended warranty information in the system even though th but I just want to point out some of them: First, the service department couldn't find my extended warranty information in the system even though the finance department confirmed that it is there, and both services and sales (finances) operates in the same building. Alex Vargas, one of the customer service associate, told me that it is not his job to confirm that information. So i asked myself why two different department that operate in the same building they don't exchange information each other. the only reason what i went to Paramus Hyundai service is because i bought my car in that location and I thought that any information would flow faster. Second reason, my car was making noises when I started the car. This happened from the beginning, but it wasn't too loud after one week they fixed my car for another problem the first time; they couldn't find any problem about it so they didn't do anything. However i had been receiving mails from them about 3K service schedule approaching. Thus, i decided to fix both problem the same day. I called to notify them that I wanted them to fix that problem too. The day of my appointment arrived, I drop off my car and told Alex Vargas that this is the second time that i come her to fix this problem. he said that the first time they didn't see anything wrong with that. So I had to wait until my car cool down to prove him that I was saying the truth. I could prove it and then I left. After 6 hours, i could pick up my car but Alex Vargas didn't give me any receipt for my car reparation and the 3K service. He told that he couldn't finish the documentation because he needed some sales approvals, so next business day he would send them to me. Well those papers never arrived. I called them repetitively to ask for this documentation but neither Alex Vargas or the manager, Mike Scala called me back. I don't know if they lied to me about the 3K service but it is really weird that a certified service company works without receipts. Finally, I have a problem with a brake light in the left side that will not turn off sometimes Hyundai of Paramus service has checked two times with out a successful result. They affirm that it is related with the remote start that I got from them. However, since they hired a third party to install it they cannot fix it. Anyway I do not mind if they did it by themselves or hired another company. I just want my car work properly. At this moment I still has this problem and they do not call me to tell when they are going to fix it. It was the worse experience ever. More

This dealership is close to me, which is the only reason why I would even consider going there. While I do like the Hyundai brand, this particular dealership in my opinion tries to take advantage of unsuspe why I would even consider going there. While I do like the Hyundai brand, this particular dealership in my opinion tries to take advantage of unsuspecting people when it comes to sales. When I was looking to lease a Sonata in 2011, the pricing was so bad I took my business elsewhere and found a dealership miles away that was much more reasonable. Three years later and my lease is ending, so I figured I would try the dealership again, hoping it would be different. It wasn't. Lots of shady, jackal-like individuals in the showroom, which should have been our first warning sign to leave. After speaking with Brian and Vinnie, who were nice enough in the beginning, and providing our list of requirements, we got a selling price that was relatively close to our price quote on TrueCar (which Hyundai of Paramus does NOT participate in). However, that was buried in a monthly price that was over $100 a month more than it should be (determined by my lease calculations). When I asked why our numbers were different, I was told the destination and other fees were not included in my number. Even so, it wouldn't add up to an additional $3600 during the term of the lease. We left the dealership without closing the deal. The next day I called a TrueCar dealership and gave them the exact same requirements. A few minutes later they came back with a monthly number that was $100 less than the price I got at Hyundai of Paramus, further confirming my suspicions. Needless to say we did not proceed with purchasing from Hyundai of Paramus. We got a call from Brian the following day, which was nice enough. But after explaining our decision, he actually seemed quite surprised we balked. Then he tried to say the higher price was due to our credit score, but I informed him that the price was provided to us even before they ran a credit check. Apparently they are getting business from people, otherwise they wouldn't be in business. But from my experience, it seems like they are getting people who just don't know any better. It really is a shame, because they could have had my business twice already. More