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Paramount Kia of Asheville - Service Center

Asheville, NC

4.3
82 Reviews

82 Reviews of Paramount Kia of Asheville - Service Center

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August 22, 2024

Service Department is absolutely terrible, will make you wait all day for a repair, literally no one updates you on progress, automated message says no updates and no one responds when you ask. Horribly run More

by tokarcjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2024

Overall friendly staff very knowledgeable when asking questions but every time they do a service on my vehicle they scratch it somewhere or they lose a plastic clip and get grease on my headliner every t More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Paramount Kia of Asheville responded

Thank you, Terry, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Paramount Kia of Asheville.

July 16, 2024

Alexa helped me and knew ever question I had. I would recommend her to everyone. She was very professional I knew exactly what I was look for. More

by Octavia wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexa Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Paramount Kia of Asheville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Octavia, and don't hesitate to let us know if we can be of further assistance.

May 02, 2024

Terrible repair service. Took the car in a month ago. Still have the same problem. Service Mgr will not even call back. More

by 828mozzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Mgr
May 02, 2024 -

Paramount Kia of Asheville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 21, 2024

I highly recommend Alana to help guide you in the process of making your decision. She is trustworthy and God driven. Thank you Alana!! More

by xmnfitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Paramount Kia of Asheville responded

Thanks for sharing about your experience with Alana here at Paramount Kia of Asheville. We appreciate your business and hope to see you again soon!

April 19, 2024

Alana is the most integrity driver person I've met that works at any dealership! She works hard and willingly goes above and beyond to ensure you are fully satisfied with with her service. More

by Jshbrwn2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Paramount Kia of Asheville responded

Thanks for sharing about your experience with Paramount Kia of Asheville. We appreciate your business and hope to see you again soon!

April 17, 2024

alana is a great employee and works very hard at her job she really caught my eye and helped me out a lot when i came in to look around!! More

by leighton hudson
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Paramount Kia of Asheville responded

Leighton, Thank you so much for your excellent review! We are so glad that Alana had the opportunity to work with you, and we are thrilled that you found your experience with us here at Paramount Kia of Asheville to be a positive one. Please don't hesitate to reach out if you need anything else.

April 16, 2024

Alana is a such a wonderful people-person who knows her stuff! Great to work with and good at answering my questions to the way I understand. She pays attention to details and is attentive to what I am nee More

by AmandaFishing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Paramount Kia of Asheville responded

Amanda, Thank you for your business and this review. We're happy to hear Alana and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 24, 2024

The worst customer service in the service department. My car has been there for days. I have been talked down to, and treated like an idiot when they can just simply fix the issue. Just no care in the More

by bashaffer14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Kendall
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2023

Great with service customers and very patient and willing to help solve the issue. She will go above and beyond to help in any way she can. More

by marcus23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Paramount Kia of Asheville responded

Thanks, Marcus, for sharing your thoughts about your experience with Paramount Kia of Asheville. We appreciate your business and hope to see you again soon!

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